Gym Plus
Australia
Reviews (13)
It's very good! Good tool, good customer service (Rita is so good!), and good price too:))
A very handy and useful app. The best thing about this app is the support, Helen has been incredible, super patient and help us to address everything we want. Recommend this app.
Awesome app and professional support. Saved my life for tonight after other review platforms stopped working on my website! Andrew provides brilliant support!
The journey started with my experience with Sales Hazel, who was very passionate during the session and sold me the service. I am very happy with the app, its features, and especially the support team from BON—namely Lily, Sienna, and Kahi. The customisation request was a long process, but they were very patient and provided excellent customer service, eventually landing exactly where we wanted. I would definitely recommend it.
Developer reply ·
Hello Gym Plus, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Many constrains and restrictions without stating it upfront, time wasting.
Developer reply ·
Dear our valued customer, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. I’m happy to confirm that with the new update, there is now no limit on the number of add-on products you can display on your store using our app. We truly appreciate your earlier feedback and completely understand how frustrating that limitation must have been. That’s exactly why our team worked hard to lift the restriction and give you more flexibility when setting up add-on products. If you’ve had a chance to try the new release, we’d love to hear your thoughts. And if there’s anything we can do to assist or improve your experience further, please don’t hesitate to let me know — I’m here and happy to help. Warm Regards, Rosa from TEPO,
The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.
Developer reply ·
Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly. Hi Lois, We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide. After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing. This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner. The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here. As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help. – Tinu Customer Support Lead, Helixo
Doug is very driven and also talented. He continues to improve the features of the APP tirelessly and respond to my request promptly. I could see the APP will be very helpful with the launch of our membership plan!
Developer reply ·
Really appreciate the kind and gracious words!! Thank you so much 🙏 It's honestly been a joy and absolute pleasure working with you. You have such an awesome brand.
A bit learning curve to use the app but thankfully the support team is so helpful and can instantly solve all my problems. Strongly recommend.
Very helpful and professional support! We will stick to the APP for long-term. : )
Support is absolutely great! Prompt and can spot the theme issue right away.
Developer reply ·
Hi Gym Plus team! Thank you for leaving such a wonderful review - we are glad to hear that our app and support were able to help streamline your theme's update process! All the best, Out of the Sandbox
I have some issues with APP. Not very sure what happened to my store with the APP at this stage but David is offering very prompt service and offered to help. Appreciate it.
Very helpful, professional, and smart. They identify and solve problems very efficiently and they have a clear idea about what they are doing. My shopify store is down this morning (NOT the app issue), but team helped me checked the store and fix the problem! It is so impressive!! I'm happy that I use this APP and very lucky dealing with a great development team. I strongly recommend the app and especially the people behind it!
