Preorder Now Presale Timesact
by Kairock Partners SRL · launched
View in Shopify App Store ↗Reviews (2089)
Camelius went above and beyond when I couldn’t figure out why pre‑orders weren’t working. Even though the issue wasn’t related to the app itself, he pinpointed the root cause immediately and guided me through the fix. That’s real customer service — and thanks to him, we’re now able to accept pre‑orders. Thank you, Camelius!
Nous utilisons Timesact pour la prise de commandes en "Précommande" et cela marche très bien, nos clients adorent. Les techniciens de la hotline sont super réactifs et professionnels. Vraiment merci pour cette application.
It's a great app and customer service is amazing. We have a strict quantity that we can't oversell at the point of adding to cart, it seems like a feature controlled by Shopify and it's the same for most apps but Robert at Timesact customised it for us and it worked perfectly. Thank you so much!
The support for this app is out of this world fast. We have an issue that was causing us £1000 in lost sales and they fixed it within 30mins. Incredibly fast, professional and polite. Can't recommend them enough.
Such an easy app to use! The support staff are great and help sort any problems very quickly. They're very professional.
The app is great! Not only is it super easy to use the customer service is the best of any app we have used on Shopify. Highly recommend!
Very quick support! We had couple issues and they fixed them immediately. Easy to set up and works seamlessly with our theme.
Amazing app, very great customer support and tech help from Ken! Highly recommended.
Fairly easy to set up. When I couldn't find a particular thing to change I contacted customer service. They were very quick to respond and Marie was able to help me in a very short time. Highly recommend this app.
Ken trained us on the App and we are going to use it for our Shopify site - it works really well!
Rommel was so helpful and fast! I wasn't able to troubleshoot why my pre-order product wasn't showing as pre-order. Rommel was quick to find several errors and fix them for me. Excellent customer service! I'm new to this app and so far it's great!
So far we have really enjoyed the product. Good Options to choose from and their chat help was quick with the replies.
We love their pre-order system! and their customer support is one of the best. Should definetely try them out!
PRINCESS is the best <3 she helped and even asked my questions that I didn't know to ask and she solved those problems too! Thank youuuuuuu!!!
Camelius was great at walking us through all the experiences we can build throughout the app. We are excited to start using the pre-order feature since we have a lot of demand on certain products. The experiences are really straightforward to customize and make match our brand. Can not wait to see how many pre-orders we get!
I have only used the pre-order features but fully intend to use the coming soon / out of stock notifications too. The customer care is amazing, I struggled to set up a complicated pre-order but Tudor from their team set it up for me and explained what I had misaligned. Fantastic customer care.
This looks like the perfect solution to set up pre-orders before my ebooks are ready to fulfill. I like that I have options and control over when orders are fulfilled, in case there are changes or delays. Customer support is excellent and once oriented it was very easy to use.
Maria was extremely helpful and had my solution within minutes!
I loved how fast and easy it was to get support on my website. I got to work with "Rommel".
Timesact has been a fantastic addition to our Shopify store. It’s simple to set up, easy to manage, and does exactly what we need for running pre-orders. One of the best features is how easy it is to set up pre-orders across all our products and their variants. It gives you plenty of flexibility to get everything configured properly without needing to jump straight onto a paid plan. The support is also excellent. Every time we’ve needed help, the team has been incredibly quick to respond, easy to work with, and genuinely helpful in getting things sorted. Great app, great support, and definitely deserving of 5 stars. Highly recommend!
The representative was extremely helpful and solved my issue quickly!
Marie is very professional and quick responder, she did her job very well and quickly. i am glad by her customer support.
Love how simple it was to setting up the features. I was having some trouble with some details and the support team was kind enough to help me out really quick. Can't recomend it enough.
We usually sell digital goods, so no need for pre-orders. However, we are releasing a charity single which has a physical CD available and to receive pre-orders seemed like a great idea so we could see if it was going to be financially viable for us to do so. Not being over technically savvy, I was helped with any queries I had by Princess on the chat line and she made the whole process very uncomplicated to install and adjust any features we required, so thank you for your help with this :) We're only on the free plan, but will definitely be considering one of the featured plans as things evolve.
I wanted to launch a new store with made to order products. I found this app and it works perfectly. There was some technical issues for my particular need and the CTO addressed it themself and quickly. It was the last step before I can launch the store and they were quick to help me. I would recommend for other store owners.
Fantastic customer support, they have helped me several times. They have saved me from hours of trying to solve issues myself. Can only recommend!
I almost never do reviews but I REALLY love this app. I've used it almost a year, it's so easy to upgrade and downgrade the plan depending on how many items I need have on pre-order. It's super cheap and the amount of plans they have available is so so helpful! I have made a lot of money from the pre-orders as well! It's fantastic for cashflow if you have out of stock products as well!
I've used many different applications for our website, and I can honestly say that Timesact is one of the easiest platforms to navigate. Even on the free plan, it offers a great range of features and capabilities that cover most of our needs. So far, the experience has been very positive. Now I'm looking forward to seeing how it performs once we start using it more actively and integrate it into our workflow.
We waited until we had used TimesAct for a while before leaving a review, and we’re very pleased with both the app and the support behind it. Installation went smoothly. We encountered a couple of minor glitches, but that’s where their customer service really stood out. The first issue involved the app not fitting properly within the cart area. I sent them a message, received a response almost immediately, and the problem was completely fixed within an hour. Later, we experienced an occasional issue where products that were not available for pre-order were appearing as though they were. I opened the chat expecting to deal with an AI bot, but instead I was connected with a real person who patiently said, “Take your time—we’ll get through this.” After receiving standard administrative access to the app, their team investigated and corrected everything without requiring me to do any additional technical work. This is customer service done properly: a real person, responding in real time, with patience and a genuine desire to solve the problem. They didn’t try to rush me through an automated system or make the issue my responsibility. They simply took care of it. Great app, excellent support, and a team that genuinely stands behind its product. We look forward to keeping TimesAct on our store for a long time. Thank you again! Robin
Super gutes Addon, lässt einen auf der Free version alles benutzen was man braucht für vorbestellungen, bald verfügbar, und benachrichtigungs system!
Love this app SO much! Just makes life so easy and prevents endless communication with customers, the app takes care of it. Just spend the time setting it up or let an AI tool do it for you, then its all done! Rommel was a great customer service representative helping with my queries!
We’ve had a great experience with Timesact! Sim Motion uses Timesact to manage our preorder products and sales, and anytime we have a question or need help troubleshooting something, their support team is incredibly responsive and makes us feel like a priority. They’re always quick to look into an issue and help us get things resolved quickly. We really appreciate the level of support they provide and are happy to continue doing business with Timesact!
Really great app so far. Easy to set up and use, and the customer service has been fantastic. Any questions we've had have been answered quickly and clearly, which makes such a difference when setting up a new app. Super helpful team and a really straightforward app. Highly recommend!
Great support! Especially as I always have many questions! Straightforward buttons that you can customise to your brand colours.
Have been using for years - great app and no complaints. Support has been great and any issues fixed extremely quickly. Thank you!
Great app and very responsive support. My favorite feature is being able to set pre-orders at the variant level, so in-stock options can keep selling normally while sold-out variants switch to pre-order automatically. That’s exactly what I needed. The setup is flexible, and the support team was very helpful when I had a small issue getting everything synced.
Superbe support, prise en charge rapide de la part de Princess. Merci beaucoup pour son aide
The Customer service is amazing. They quickly helped me get my pre-order set up correctly, and were very patient with me while I was trying to figure it out.
Great experience setting it up and support was quick to do what i couldnt. Looking fwd to the UX for the customers.
Easy app to get started with and great customer service. Resolved issue within minutes.
Amazing App & Even Better Support! Timesact does exactly what it says and MORE! The features are easy to use and work seamlessly with our Shopify store. But the customer support is what really sets them apart! They are always available, incredibly kind, patient, and knowledgeable. No question is too small or too complicated-they walk you through everything and actually make sure you understand it. Great app, amazing features, and truly exceptional customer service from everyone. Highly recommend Timesact!
Exceptional customer service. We had an urgent situation where a product variant sold out and we needed pre-orders working fast. Rommel and Tudor from the support team jumped on it straight away and were patient, thorough, and genuinely invested in getting it working correctly rather than just closing the ticket. We hit a couple of technical issues on our side along the way, and they tracked both down and got everything sorted the same day. Really impressed with how responsive and knowledgeable the team was. Highly recommend.
Oh my gosh! I’m at a loss for words! I ran into a small issue with my pre-order settings, and the Timescat team actually resolved it for me within just a few hours, on a Sunday! It’s simply incredible; I would absolutely recommend them!
Helps alot with setting up preorders. intuitive setup and easy customization. fast support as well. 5/5
Easy to install, great functionality with split shipments etc., visually integrated very neatly. Great customer service!
timesact is the most reliable and efficient tool for my presales. And the customer service is just excellent!
I use Timesact to set-up a pre-order schedule whilst still having the notify me feature on my stores. It works exactly how I need it to. Their customer service is also top notch! I couldn't work something out but I was able to give Marie access to my store and she sorted it so fast! Highly recommend
Helped with an issue i had with adding products to my preorder. got it all set up for me, and explained how to avoid it in the future! great customer service!
We had a few issues with our pre-order settings that were affecting how the pre-order label and shipping dates displayed on our store. The Timesact team was very helpful in identifying the cause and fixing it quickly — great support and fast turnaround.
Incredibly responsive and helpful. The team just make everything easy, which is exactly what I need, as I'm not tech savvy.
It really helps if ypur products are on a pre-order basis. The team is very helpful if you have any issues too, helping me when there was a glitch within 24 hrs.
giving 5 stars due to help desk being so helpful! Rommel fix my issue so quick. my favorite feature is being able to customized the customer experience with pre-orders while also collecting customers email to notify them of future products drops.
Timesact has been fantastic! The pre-order badge looks great, and the shadow effect makes it stand out beautifully on our product images. Their customer service was amazing, quick, helpful, and they went above and beyond to resolve a theme issue for us. Highly recommend!
Very fast support - we love the app as we use it for our fashion pre selling. The pre selling feature is very easy to implement and works perfectly with our custom theme. It works very well, also for the payment methods. We would recommend it :) Also fair price plans.
Does what it says for batch pre-orders, and support actually answers. Asked a question, got a proper reply the same day rather than a link to the docs.
Great app and the customer support is next level. Absolutely so happy with this app!
Excellent app and amazing customer service. Have been using the app for years. Any issues and the customer service fix asap.
Excellent app. Excellent customer support - Thank you Princess. Prompt, friendly and helpful. I have spent 2 years trying to find a decent and straight forward app to use for our brand pre-orders and I have finally found one. I would highly recommend this app to any business looking for a reliable pre-order app. It's also very reasonably priced, I'm very happy.
Love working with Timesact. The whole team is so responsive, patient, and helpful but I have to shout out Rochelle, Princess, Jolo, and Robert. They're always available to work with me when I have questions - they really go above and beyond. The app itself is always improving. The new version covers all the pain points that weren't addressed by the previous iteration (bulk uploading preorder SKUs, multiple inventory locations for messages, etc). I would recommend it to anyone, especially those with complex or ongoing back in stocks/preorders/etc.
Amazing app and phenomenal instant support regardless of timezones. Seamless and very easy to use yet also allowing you to be very specific on how you want things set up. Definitely worth the monthly fee.
Timesact has been incredibly quick, helpful, and easy to work with. As a new entrepreneur, there are already so many things to figure out, so having a team that responds fast and actually helps you solve problems makes a huge difference. Once the owner got on the chat and did a zoom with me to help me figure things out. They’ve made the process feel much less overwhelming, and I really appreciate how supportive and straightforward they are. If you’re just getting started with your business and want a company that understands you may need a little extra guidance, I definitely recommend Timesact.
Fantastic app and outstanding support... We installed Timesact primarily for its Backorder functionality, which is exactly what we were looking for. It allows us to continue selling products when they are temporarily out of stock, while making it really clear to the customer throughout the purchasing journey that the item is on backorder. We had a small issue when first installing the app, so contacted the support team. Robert, Tudor, Ken and Marie were incredibly helpful and had everything sorted and working correctly in no time at all. Support was very easy to contact, communication was excellent, and the speed at which they resolved the problem was genuinely impressive. The app is now working exactly as we wanted and the Backorder feature in particular is going to be extremely useful for our business. A very easy five stars from us - highly recommended.
Great customer service. Super straight forward and easy to use. Great UX features built in already so didn't even have to think about it.
Quick and easy to set up Does exactly what it promises - pre order is now live on my website. Plus, the online support responded immediately and gladly helped resolve my queries. Excellent service
The response from the team at support was exceptional. They were efficient, concise and patient to ensure all my questions were answered! The pre-order feature was exactly what I was looking for. It allows me to partially fulfil instock items whilst put incoming stocks on hold for later. Highly recommended.
Mi experiencia con Timesact ha sido excelente. El servicio al cliente es excepcional: muy atentos, amables y siempre dispuestos a ayudar y aclarar cualquier duda. Recibí una atención rápida y profesional. ¡Definitivamente recomiendo Timesact!
Preorders are a nightmare for my shop and i've tried all sorts of methods to make it easier over the years but this app is the best i've found. The flexibility in the settings to create individual customer experiences for each preorder product and set cart warnings for mixed carts is excellent. All rounded off by a super competent and responsive real person chat support (thanks especially to Robert who went the extra mile!). Highly recommend!
I got a great explanation before starting with the app! I'm really excited to get started, great help and nice conversation. App looks very good and looks easy to use.
Very pleased with this app! The customer service is top-notch 1) very quick response, 2) extremely patient w/a novice like me, 3) shared solutions quickly and effectively. Highly recommend! My favorite feature is that I can choose what type and color of "Pre-Order" banner on my products to match my branding! And it's so easy to do!!
Changed my life. Quickly. My entire product catalog was in a container that unexpectedly got pulled for inspection, right before our August 1st launch. I suddenly needed a way to put 300+ products on pre-order, fast. This app allowed me to single-handedly update my entire catalog to pre-order overnight. What could have been an absolute logistical nightmare became completely manageable. If you run an e-commerce business and need an efficient way to manage pre-orders at scale, I cannot recommend this app enough. 10/10 — genuinely saved me during a very stressful situation.
