Wholesale Gorilla

Went above and beyond to help me!

Great App, Great customer support. They always reply to me very quickly and they always do their best to help. Real people, not an AI agent. Been a customer for many years.

Wonderful service and support staff. I love that their support team isn't just an AI bot. Been using this service for a few years now and it has worked perfectly.

Their customer service is top!!! I'm not the most tech savvy but they have helped me immensely with getting the wholesale section of my website site up.

We used Wholesale Gorilla on our dedicated B2B site and it served us well as a straightforward wholesale solution. The pricing list setup is intuitive, the Premium registration form does the job, and when we had questions, the support team was responsive and knowledgeable. Clementine was especially helpful in walking us through features we had not fully explored. A solid app for brands looking for a no-frills wholesale portal inside Shopify.

EXCELLENT support & customer service for the past 4 years using this app - does everything we need for our wholesale customers - super easy to use.

Mise à jour 2026: Je peux affirmer sans aucune peur que le service à la clientèle chez Wholesale Gorilla est tout à fait exceptionnelle!!! Nous ne somme pas des numéros nous sommes des partenaires et ça se sent. Ils comprennent notre réalité en tant qu'entreprise et font tout en leur pouvoir pour nous rendre la vie plus simple. Je le dis et le redis J'ADORE cette application! Tout simplement merci d'exister! 2023: J'aime tellement cette application! J'ai travaillé avec une autre pour le wholesale pendant des années et j'arrivais toujours avec des problématiques. Avec Gorilla c'est tellement simple et sans problème. Même mes clients me disent que c'est plus simple. J'adore l'application!

Easy to use and set up and very helpful support!

Incredible customer support and very user friendly!!! 10/10

Super helpful! I love the human support and they were super quick to help me integrate this app into my theme.

I tried 4-5 different wholesale apps to help build my designer trade program, both more and less expensive, and this is by far the BEST one, it's exactly what I needed and customer service is so nice and so helpful. You give them permission to your store and they find the problem immediately if you're having one, and let you know exactly how to fix it. I also love the feature where you can choose between having a separate wholesale store or a unified storefront, the latter was exactly what I was looking for.

We've had a great experience with the Wholesale Gorilla so far. The support team has been incredibly responsive, helpful, and thorough throughout our setup. The support team have been quick to assist with every request and always provide clear guidance. It’s refreshing to receive fast human support from a team. Highly recommend Wholesale Gorilla for anyone looking to run wholesale on Shopify :)

Great app, works exactly as needed and is intuitive to setup. Even better, it's intuitive for customers to use. What you are really paying for though is the exceptional customer service. You'll get a response very quickly and get full attention from the team.

We've been using Wholesale gorilla for a few months and it's been great. Very user friendly. I'm a tech caveman, but they give very easy and clear instructions on how to get yoru wholesale operation up and running. Easily integrates into our Shopify. Great customer service as well. Def recommend using Wholesale Gorilla!!

Great support if you are every having trouble or need some help

We've been using Wholesale Gorilla for a few months now. Overall, it's a great fix for allowing wholesale customers to purchase from our website under a portal just for them. Just in the time we've used it, the app has undergone updates that have improved functionality and our ability to customize the experience. We really enjoy having this set up, and it's saved us time as customers can place orders 24/7. There have been some glitches, some probably on Shopify's end with new updates, that have temporarily affected the functionality of Wholesale Gorilla, but the team has been very quick and responsive to help. Can't say it will always be perfect, but I recommend the app as it's truly the best solution I've found!

We are still in the trail phase of this but I will say, we reached out with a question that was kinda dumb (We should have been able to figure it out on our own) on a Saturday on a holiday weekend. They answered immediately on the chat. Not saying they will always do that, but with apps like this, things happen quickly and having that type of customer support is HUGE. Thank you for the quick reply. We hope to use the app for a long time!

Im really happy with the support Team. We had a problem with our checkout caused by an overlap settings when we made an update on our Theme and they fixed it in no time.

We have used Wholesale Gorilla for a number of years and it is a great addition to our website! It is easy to use and I like the options they offer. They also have the best customer service! They are always so helpful whenever I have questions and respond really quickly. Thank you!

Editing my review as we experienced some fundamental issues with Wholesale Gorilla since Shopify's tax settings update that had us looking at changing our wholesale setup completely, but Sam and his team reached out to fix them really efficient and competently. We've been using Wholesale Gorilla for some years now and it does the job without having the expense and time investment of running a separate store to deal with wholesale customers.

The customer service is exceptional at WG. This alone is worth it's weight in GOLD! The app and functionality is top notch! This allows us to unify our sales channels in to one easily managed location and offer our customers the best shopping experience possible.

Thanks and kudos to the support and development teams for investigating and finally fixing the Bots bogus WS sign-ups. We truly appreciate your prompt responsiveness, support, and all your hard work resolving every issue we brought up over the last 4 years. Highly recommended app!!!

I just set up WG and I found it easy to do and easily merged with my Shopify Store. I had some challenges during setup and Tech Support was awesome

We added this app to our shopify to manage our wholesale accounts without having to pay Shopify themselves over 2 grand a month to basically do the same exact thing. This App has been AWESOME! It does everything we need and more! It was a little bumpy getting everything set up, but it's the same as everything else, as we are not computer nerds. We are just a small business expanding into online ordering :) The customer service has been amazing, they are so helpful and walked us through every step of the way! I HIGHLY recommend Wholesale Gorilla if you are needing to maintain wholesale clients and have the ability to let them place orders online. It's streamlined and easy to work for the customer as well. P.S. This app does not interfere with the retail side of your online shop, it just adds a whole new side for wholesale customers and neither can see the other side. Wholesale is only available to wholesale, and retail is only available to retail. Hope this helps! Get this app!!!! Update: It has now been 6 years using wholesale Gorilla, and it is by far the best backend wholesale platform to date! We have kept them for so long because it works, every, single time. Customer service is amazing and our wholesale customers don't ever have any issues which says a LOT all by itself! 10/10 recommend!

Had an issue with variant selection on my website. Ann was quick to help and get move my development issue to the right folks. It took a week or so, but Serhii was able to get it looking the way I asked.

Great customer service! Nice streamlined look. Appreciate the smooth integration and helpful onboarding.

Powerful software but very minimalistic & simple. Customer service has been top notch and helped me every step of the way. Highly recommend!

This is what happens when you have a panic attack and do things in a manic state. :( I've been using their app for a while and while it's expensive, you do get a lot of bang for your buck. For the mid tier package, it pretty much covers everything you need for basic B2B. I only wish I could hide certain customers from purchasing certain products. It is available, but I have to pay their top tier price for it and I just can't afford it. As it is, the pricing is still high but it's very clear they are active in updating their UI and streamlining the process to make it as easy as possible. BTW, their customer support is excellent. You poor guys didn't deserve that 1 star update. I was confused about the email until I backtracked to see the damage I caused. I'm so SO sorry about that. Anyway, if you are looking for a good B2B app to help our your wholesale journey, this is a great addition.

Very helpful support team and everything works great

We love wholesale gorilla. We have been using it for years and they are always happy to help us out when we have had issues. They respond quickly!

2+ years using this app. Best wholesale app on the platform. Responsive customer service. Very willing to help out if/when there is any issue.

The customer support was fantastic! They were quick to respond and solved the issue right away.

Customer service is the best!! Always easy and quick to get help.

We have been working with WG for 5 years now. Wonderful customer service and are very quick to help with any questions.

The plugin works very well and support team finds a solution everytime

This is your one-stop shop for your wholesale needs for your shopify store! We have been using it for 7 years now.

easy to use

I highly recommend Wholesale Gorilla. Their customer service is excellent. They respond quickly and make you feel like a priority, which makes the whole process really smooth.

Great customer service team. We've had this app for years and no issues that can't be solved pretty quickly.

Clementine helped us a lot in explaining the plan differences. We already us wholesale gorilla for over a year. It's simple to set up and our customers like it too. Thanks!

Perfect Support, Thank you!!!

Customer service is great, and they get back to you within a couple of minutes. Highly recommend.

Great customer service team who are always happy to help and speedy to respond.

We have been using the app for a few years already. The support is incredibly fast and helpful. Always a pleasure to be in touch with the team. The costs for the premium plan are relatively high though. Hurts a bit.

Have had the app little over 5 years now, easy to use. Great customer service if you have any kind of problem, fast response time and very friendly and helpful!

We have been using the app for just over a month and couldn't rave about the help side enough! It took a little getting used to the app - we don't have many apps embedded onto our store so we are probably a little slower at understanding how they can work. Clementine from the support team has been my absolute life line, she has gone above and beyond to help get to the bottom of some of my questions and always got us a 'fix' in the end. Really happy with the app so far and love that i get to speak to actual people rather than just a bot! Highly recommend :)

great product, fantastic support - both Ai & direct.

This app works great for our needs! Also, the customer service is extremely quick to respond. I had an issue and within 20 minutes of submitting a ticket, the Wholesale Gorilla team sent me a video walkthrough of MY OWN WEBSITE describing how to fix the issue. A+

We recently switched over to Wholesale Gorilla from a piece meal setup we had put together using multiple apps to create the logic we needed. So far the experience has been great! The app is mostly straightforward to use, and it's robust in it's features. The support is what really stands out to me though, they're incredibly helpful, quick and professional. They're support team definitely stands out as one of the best I've worked with.

Perfect one stop shop for setting up a B2B site, especially if you already have a B2C up and running. The support from the whole team has been outstanding, we've been working with them for 2 weeks now and I don't think I've ever waited more than 2/3 hours for a response despite being on a different continent to them. They're always more than willing to help with anything they can, Clementine and Ann are the people I've personally dealt with and they've been extremely helpful. I'd recommend them to absolutely everyone.

I was experiencing problems with wholesales discount at the check out as we are using multiple apps for our needs. I was reaching out to support from every single one of these. Wholesales Gorilla was my last one left and Serhii from support was a Gods sent. He spent multiple hors trying to get the bottom of this and keeping me in loop every step of the way! And he did it, he sorted out what others could not. Even more, after sorting out the problem he also cleared all what could possibly cause future problems. I am very thankful for all his help!

Outstanding customer service! I can't think of another company out there who responds as quickly and is as helpful as the Wholesale Gorilla team. The app has been an asset to our business and only continues to improve.

We have been using Wholesale Gorilla for a few years. Customer service is always fantastic. The team even went above and beyond and customed the quick order form for me based on a feature request I have been eagerly awaiting to resolve some ongoing issues.

incredible customer assistance! 5 out of 5

Super application que nous utilisons depuis plusieurs années. Simple d'utilisation, avec des possibilités étendues aux différents besoins et évolutions de l'entreprise. Le service client est très efficace et sympathique. Un grand merci à toute l'équipe de Wholesale Gorilla <3 greetings from Paris

Weve been using WG for 6 years and they’ve had consistently great customer service and tech support. It’s easy to use and reliable. Highly recommend.

Super helpful customer services

The support team at Wholesale Gorilla has been absolutely phenomenal! All of our questions are answered promptly and in great detail, and helpful links and tips are provided by the team, as well. Huge thank you to Clementine and the rest of the Wholesale Gorilla support and install teams! We have been using the Wholesale Gorilla app for years, and will continue to!

As a merchant you should know that beyond the functions you would expect from the app, (that are grea!) the customer support is one of the best I experienced. Serhii answered my questions, understood what I needed and tweaked in no time to help my customers experience.

The APP does it's job as it's described. I had some issues importing the CSV with the group prices which Clementine promptly help me

We've been using this app for longer than I can recall and I can't say enough about the customer service. Any time I have an issue, often a user-generated issue (not a problem with the actual app), I get a prompt, thorough and friendly response and it gets resolved ASAP. In this day and age, to be able to actually communicate with a person in a timely manner is a huge win! The BEST customer service, hands down!

We've been using wholesale gorilla for 10+ years, and their team are always responsive when we need support with the app or questions. Times when updating our theme causes the app to have some quirk, we email their support and they have it fixed in under 24 hours! Thank you!

Loving the ease of this program–it's user friendly, there's additional info available when you get stuck (because even the most user friendly apps can get beginners tripped up), and the team is super responsive and clear with direction. We've been using it for about a month now and I've changed the theme, menu, and other backend switches that have gotten other programs snagged before, and wholesale gorilla has kept up with me–I'm thoroughly impressed. I've pretty much tried every B2B app available in the Shopify store, to include using dev programs to create rules (which worked well and is very dev heavy / you have to be on top of it because you fix it if something snags) and this has been the one our team has been able to get into flow with on the front end. 10/10 recommend! Shauna

Love Wholesale Gorilla. I have no experience and found it very user friendly and easy to install.

Once you understand how Wholesale Gorilla works, its a powerful tool! Great customer service and support! Our customers have found it easy to use!

Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ‍ Can anyone get back to me?

A L E L U I A ! ! ! ❤ After SEVERAL years looking for an app to manage wholesale orders and customers, Wholesale Gorilla app is filling ALL OUR NEEDS... I am so happy, I can't tell you how much life will be easier now with this AWESOME BEST WHOLESALE app in the WORLD!! ...and an AWESOME CUSTOMER SERVICE in addition to that..! I LOVE you Wholesale Gorilla x x x Thank you !!!!!! Definitly worth the $29.95/month Would like to give 10 stars if I could!!

We’ve been using this amazing wholesale B2B app for four years and still love it! It has everything we need, is easy to set up, and very user-friendly. The support team is always responsive and helpful. Highly recommended!

We've use Wholesale Gorilla for several years, and are fully satisfied with the app and the team behind it. The app works as claimed, is easy to use, and the few times we've had to contact the developer, the responses have been timely and the issues always are resolved. We have no reason to even look at a competitor. Thanks Wholesale Gorilla!

Really straightforward interface, excellent support, and overall a very effective app with seamless integration for Shopify.

We had been using Wholesale Gorilla for 3 years, and recently decided to come back—and we’re so happy we did! Everything feels more polished, easier to use, and just super straightforward.The improvements they’ve made really make managing wholesale simple. Huge shoutout to Clementine, who was incredibly helpful throughout the whole re-onboarding process. She made everything super smooth and was always quick to answer our questions (and we had a lot!). Having that kind of personal support made all the difference.

works as expected, and great support

Great support and great app. We considered creating a separate shopify site for wholesale, but WholeSale Gorilla allows us to run everything from our main store without that extra cost and complexity. The features are just what we need to accommodate our wholesale partners with a good solution for online ordering and terms when needed. Thanks for the great support for your app!

Easy and great functionality! The customer service is also fantastic and answers super fast.

This is the best wholesale app we've seen yet and their support is outstanding.

Very helpful tool for handling wholesale customers in a mixed environment with wholesale AND retail. Great (as in really great) fast and helpful support.

Clementine was so helpful in assisting me with troubleshooting! I have never received such helpful responses from an ordering platform. Thanks!

Wholesale Gorilla has been a game-changer for our business! Their platform makes managing wholesale orders seamless, and their team is incredibly helpful. They’ve gone above and beyond to ensure everything works smoothly for us, answering questions quickly and providing excellent support. Highly recommend for anyone looking to streamline their wholesale process on a Shopify basic plan!

The app is simple to use and their customer service is amazing. The app has allowed us to quickly and easily support our wholesale clients to the tune of over $750K.

I'll be honest, when we first approached the idea of using Wholesale Gorilla, we were a bit shook by the price tag. That's a chunk of change for a small business that is just breaking into the wholesale world, however let me tell you what. While the functionality of the app is excellent, the customer service is where it's at. We recently had an issue where we updated our theme and for the life of us couldn't figure out why the application sheet on our site wasn't working. Not only did they respond quickly and with a tone that truly felt helpful, they collaborated with our shopify store, went through the code and found that we had missed an extra /head in our code. When you own a business, you have to wear all the hats, and as much as I try to understand the coding side to handle little stuff, there are some many other things I need to do with our business. Knowing that I can reach out and they are knowledgable and eager to help is a life saver. If you are looking to get into wholesale and don't want to lose AT LEAST this much a month to Faire, wholesale gorilla is your choice. Thanks y'all!

We’ve been using Wholesale Gorilla for a while now, and it’s been a great addition to our Shopify store. It makes it super easy to connect directly with our wholesale accounts without jumping through hoops or paying Shopify’s premium wholesale costs. Setup was straightforward, and it just works. One of the best parts? Their support team is actually helpful and responds quickly when you need them. That alone makes a big difference.

Great app and great customer service. I love having one Shopify site that serves both B2C and B2B customers. I literally rely on this app to run the B2B side, which is 90% of my business.

We've been using Wholesale Gorilla for a while now and have had absolutely no problems at all and we find it easy. Because we're growing we decided to upgrade to their premium plan as the extra features made sense for us. Our customer support representative Clementine has been super helpful and got things updated for us straight away. We love Wholesale Gorilla!

The Wholesale Gorilla team is amazing! The app is very useful and the customer support is very knowledgeable. THANK YOU!

Huge fan! We had an issue with special pricing on a sale and Ann came online after hours and worked me through the problem on a zoom call. Amazing customer service! Highly recommend this app!

We have been using Wholesale Gorilla for 8+ months now and it does everything we need it to and more! We tried some other solutions first, but ended up deciding on Wholesale Gorilla due to the ease of setup and the quality of their support team! We had our first minor issue yesterday right before Black Friday weekend, and their support team developed a solution and had it up and running again in less than 12 hours! Working through the night to fix before the weekend! Talk about great customer support!

Really great customer support! They are open to tweaking any issues we have to help customize our website and cater to our wholesale customers! Very happy with this app so far!

Great customer service and assistance with set-up!

Easy to implement and great customer service. If I change themes they jump on updates before I even have to ask.

Great app to help expand our direct B2B/Wholesale business. App has a wide range of customizable features allowing us to offer tailored solutions for our customers. Support is fast and extremely helpful. Amazing app! Thank you Wholesale Gorilla team.