Ruffwear
United States
Reviews (11)
Really easy to use platform with really great CSMs. Great for multiple Shopify stores, and works seamlessly with integrating with Klaviyo also. We've used the reviews and quiz sections, and have been happy with both.
The team at Angle helped us build a great 'Pack Perks' Loyalty program. They are always responsive and supportive. Customers are enjoying the rewards with no codes to enter or special links to click. I'd definitely recommend to anyone wanting to get away from points based systems and build a clear loyalty program your customers will love. Looking forward to utilizing some of the features at upcoming events to promote sign ups to our program as well.
Developer reply ·
Your team has been fantastic to work with and we value the feedback you've shared to help shape our product and roadmap. Looking forward to seeing it continue to scale with your digital business, in store, and at IRL events soon!
We love Attentive - we've now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. The only real obstacle we've come across is a lack of integrations with Shopify Markets - for example, we have the US and CA on one Shopify account and although they're two separate Attentive accounts, we are limited to how many journeys linked to Shopify events we can do for Canada. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.
Developer reply ·
Thank you for sharing your experience and for your continued trust in Attentive across multiple countries! We're glad to hear that the setup and integration have been smooth and that our team has provided friendly and knowledgeable support. We appreciate your feedback regarding Shopify Markets, and we understand the importance of having more flexibility with journey creation. Please know that we're always working to improve our integrations and address these kinds of limitations. Your recommendation means a lot to us, and we're here to support your success as you expand your SMS program!
Peter was incredibly helpful and very responsive. Where the app lacks in features, it makes up for it in customer support. Thank you!
Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.
Developer reply ·
Thanks so much for taking the time to write in with your feedback. Comments such as yours helps alert us to much needed features for future development. We've passed your comments along to our development team. Regarding the issues you are experiencing, we'd love to get to the bottom of this. Our support team has reached out to you to provide some help!
We moved from a manual legacy Listrak integration to this new Listrak app. Install was quick & easy. Logged into our account and validated a few account settings. Even more information is collected and seamlessly passed from Shopify into Listrak for targeting and audience creation. The data and attribution seems to be more accurate with the app vs our previous legacy integration.
The app is great. We do have an issue where the app creates accounts in Shopify with the collected email address but no First and Last name which is causing issues with a Celigo/Netsuite sync due to those being required field to sync. Developers seem to have no intentions on helping out with this situation. Take it or leave it. Otherwise our customers do appreciate the capability.
With our custom theme being powered by dozens upon dozens of metafields this app is essential when building new pages of content with the various metafield elements.
We were able to integrate this and style it directly in our custom theme as well as within the GUI of the app. Recommendations are based on actual order history and work great. The additional of manual recommendations is great for stores just starting up. Active developers always adding features and very responsive to support requests. I would love to see review integration with stamped.io in the future. Highly recommended for the price.
So far we thankfully haven't had any accidents and had to use a restore in the live environment but I have tested a few test restores and it seems to work as described. the weekly update that highlights the changes is very helpful to keep on top of changes happening. At 299.00 per month it is the most expensive app we have installed but the peace of mind is worth it when you have as much custom content and metafields as we do. The development and support is very active and new features are being pushed out regularly.
