← Merchants

Spiral USA

United States

Reviews (10)

★★★★★
Shopify

Have been getting charged $89 per month for almost two years now and they are not responding to my support emails from Shopify to allow a refund considering I don't even have a login to the app. If I take the app off, I've lost all the money as I can't contact support anymore :( I'm sorry this has been frustrating. To clarify how access works: Monocle doesn't require a password. You open the app from your Shopify admin, your email is pre-filled, and we send a one-time code that logs you in within seconds. Throughout your subscription, weekly inventory reports were sent to your store's email, and every one of those emails includes our support address. We have no record of any support email from your store prior to this review. We've responded to every message and have replied through Shopify's billing process with our records.

on Monocle Inventory & Forecast · Almost 2 years using the app
★★★★★
Shopify

Developer reply ·

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on Matrixify: Data Export Import · Almost 6 years using the app
★★★★★
Shopify

Natalie from Pandectes was brilliant, helping me set the Consent and cookie banner, perfect service!!!

on Pandectes GDPR Compliance · About 1 hour using the app
★★★★★
Shopify

Amazingly great service with caring staff looking after the setup. Very please with our experience with Okendo. Would highly recommend.

on Okendo: Reviews & Loyalty · 9 days using the app
★★★★★
Shopify

The app is perfect and support is splendid! Been using them for over 2 years now, never had any issues and the guys have always come to the rescue whenever we needed any help. Highly recommended.

on Data Export IO: Report · Almost 2 years using the app
★★★★★
Shopify

Very helpful and prompt in their support. Very impressed with their understanding and service. Would recommend

on Simprosys Google Shopping Feed · Almost 2 years using the app
★★★★★
Shopify

Service is definitely really impressive with a team of support looking after your needs if you go for the annual contract. I was impressed by the app dashboard, there you will get all the info in just a few clicks, I have got my tasks left, my best selling products, low inventory stuff, and my sales. Uploading products is a very smooth process. Along with this, they are communicating with Walmart on my behalf in resolving my issues related to the unpublished products. I am also given the opportunity to explore the product listing and sponsored ads service as free for a month. Enjoy all the services provided by Cedcommerce. Going for the annual contract is worth for me. Great job Ced guys.

on CedCommerce Walmart Connector · 5 days using the app
★★★★★
Shopify

Great support 24/7. Really helped us setup. Excellent app for connecting Amazon and eBay to your Shopify store

on Shopify Marketplace Connect · 28 days using the app
★★★★★
Shopify

Great app and service. Would highly recommend :) Using their Cloud Search feature gets over the Shopify search issues .

on XCloud Search & Product Filter · 3 months using the app
★★★★★
Shopify

Excellent APP and amazing support. We shared our to-be-used file format and support told us upfront that it was compatible, reviewed our setup and even added an additional feature to cater our needs. It is saving a lot of time for us.

on syncX: Fulfill Tracking Bulk · 8 days using the app