Rokland

Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!

Excellent functionality and support was very helpful with some CSS assistance. We would highly recommend this app!

Works great and is very customizable. We were able to add a bin location product metafield to the packing slip so our packers can find items in our warehouse easily. We requested a special field on the packing slip to and their support was fast and able to implement it for us.

Perfect app for giving customers shipping rates in cart instead of making them go through checkout first, and excellent support. We needed help integrating the layout into our custom theme design and expected to pay a fee but were happily surprised to find their support staff helped us free, and they did it fast and it looks great. Thanks so much!

Completely broken, does not show up as an app to embed, does not have any of the checkboxes it says will have in settings, a waste of $4.99 and a half hour of time.

App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one. I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion. For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.

One of the most helpful apps for efficiency. Instead of having to manually create quotes in quickbooks, it takes two-clicks with this app once set up. In addition, we can click two more times to send a checkout invoice to the customer, instead of manually having to create an order in the Shopify admin. Wonderful!

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Very good software, gives us the option to have preorder/backorder settings and still record sales (but change the cart button to make clear its a preorder), and we can also have Email Notify When In Stock button for sold out items not on preorder. Support has also been very responsive and helpful.

The app works well. It puts the same overlay on each image of a product, so product X for example would have the same overlay for all images. We were looking for a way to get the overlay on just one image. Their support tried everything including a custom script but it did not work for our specific theme. But they really went above and beyond trying, so the support is outstanding. Hello, thank you very much for the review. We have found some code that has worked for several customers which will put the overlay on the first image only. Please email me if you would like me to test implementing on your store. dan@summitwebconsultants.com. Thanks! Dan

So far the application has a lot of great features that allow us to make very professional looking and custom pages. We needed assistance the chat support was very responsive and helpful.

This app was exactly what we needed. We wanted to have an obvious way to show our social media icons to people, and this did the trick. Update: 1/3/2022 The support and development team responded fast and fulfilled our request with great customer service!

The app does exactly what we need and support was responsive and excellent. It looks great in our store. Highly recommend!

Great app that did exactly what we needed, very responsive support to a custom request. I would highly recommend.

We needed an app to help manage out of stock parts on backorder, and forthcoming preorders. This app was amazing and easily integrated into our store. It allowed us to make it clear right on the "add to cart" button that the item was a preorder or backorder, an even when it would ship. We could also have different settings for individual products. We have not encountered a bug yet and highly recommend this app. Don't know what we would have done without it.

Usually pretty easy to use. Best part of PageFly is the customer service when I need help with a project I cannot figure out on my own!

Helps me market add on products to my main seller on my site. I really like the customization of choosing which product and which discount to offer.

Needed a fix after Shopify's Google Shopping app dropped compatibility with Google Shopping Actions. This was the perfect, easy-to-use solution that allowed us to create a separate feed for Google Shopping Actions so we did not need to worry about disrupting other Google Merchant feeds. The price is competitive and the customer service responses were practically instant. Thanks!

Huge advantage or default Shopify search. Exactly what we needed. We have a tech site so we have product pages and support articles and needed a way for customers to easily separate search results accordingly, which this app does. Plus this allows you to give weight to different things like product title, so you can control how results are ranked to some degree, thus giving your visitors more relevant results. We are really glad we found this app!

I would strongly recommend Riskified to all merchants as an added tool to prevent fraud. With different payment tiers that fit each merchant, Riskified is a cost-effective solution to reduce fraud and maximize order conversion. They take the guess work out of fraud screening and reduce inaccurate order reversals (orders that are reversed because they might be fraudulent, but are not).