Riskified
by Riskified · launched
View in Shopify App Store ↗Reviews (44)
I'm getting more concerned using this app now due to an order that was prior approved then being declined after shipment. The app allows for users to update addresses to check to make sure the new address is safe. Well I had an international customer that I couldn't confirm the out of country address so I asked them for another and I input that info just to check with Shopify's shipping label address check to see if that would change the address status and Riskified delined even though I switched back to the original approved address for that order. It makes me wonder how many shipments I've sent out that won't be covered. Now they won't cover their initial approval of the address that I actually shipped to.
After more than a year as a customer, we find out that our account has been deactivated without warning so they could change the pricing model, no longer offering a "pay-per-use" service but requiring a minimum monthly fee of $200 instead. How is it that current blog resources on their live site, advertised pricing information provided through the Shopify app store, and app reviews as recently as 2 weeks ago all still promote this 'no-longer-supported' pricing plan? Albeit we are a very small customer for them (only sending the few orders per quarter that we are pretty confident are fraudulent as a last step before canceling/refunding them)...it's disappointing that we've continued to receive bi-monthly emails from Riskified about their services and industry updates, yet they would fail to mention in any form of communication to us these changes in pricing, and also forget to notify us that we are no longer their customer. How did we find out about the deactivation? Attempted to submit an order for review and found the password has been changed and can't be reset. So they need more money for their services -- we get it. The new pricing plan might even make sense for us after some consideration, but the implementation (account deactivation?!) was poorly thought through and not a good indicator of what we can expect as a customer moving forward. Anybody else experiencing this recently? This is an unexpected bummer.
So far I have had no problems with this application. When an order is placed I can see if it is suspicious immediately. I would recommend to others.
Satisfied. I've been using them for over two years. Two fraudulent orders, on two different occasions, slipped through their filters; they returned the chargeback + fees immediately without any questions. MK FragranceOriginal.com
Riskified took the guessing game out of orders that could be potentially fraudulent. Since installing Riskified we've been able to get an answer for most orders within 1 hour or so and once the order is approved we're able to ship out the package. Definitely recommend the Riskified App to any businesses on the Shopify platform! Randy Elles Brand Director www.firststopboardbarn.com
Great App! We have been working with the Riskified team for more than a year. Not once have they let us down. They always offer 5 star service. Fast reliable and supportive. We really dont know, how many times we would be in trouble, if we weren't using Riskified, to avoid all those fraud attempts that regularly hit luxury online stores. And for all those who wonder, yes they will cover you if and when things go wrong.! GIANNOPOULOS.GR
Fantastic software and service... I can't tell you the peace of mind having this app installed gives you and allows you to accept any size order without fear of a chargeback. We have used Riskified for about 2 years now and have only had to claim 1 chargeback. As promised, Riskified covered the chargeback and it was an incredibly easy process. Easily one of the best apps I have ever used....
Riskified has been a key to our growth and streamlining operations since very early on. Compared to competitive services, their direct integration into the approval process has made fraud protection completely hands-off, allowing us to focus on the actual business. Without a fraud service in place, you will either avoid shipping legitimate orders because you're unsure, or you'll get hit with chargebacks unexpectedly. Definitely recommend them!
They will deny your claims, they don't cover anything they say they do. They try there best to avoid covering your chargeback. Avoid this app.. most these reviews are left by there friends. Twice now I have had a chargeback, provided the shipping information showing the customer received the product, the customer filed the chargeback sayign they didn't receive anything... even with tracking proof the customer received the product, riskified denied the claim. This is a horrible company to deal with. AVOID AT ALL COST, youre just throwing your money away, by using them. Everyone you deal with is from another country, they are a scam!
amazingly quick with order confirmations had a chargeback- which they refunded us immediately amazing customer service
Riskified is a must use for any shop. Great service but more importantly they cut our chargebacks exponentially. Much easier than hiring a full time fraud department. Nice work guys, definitely a service worth having among a sea of under performing apps.
Best app ever. Now I do not have to worry about accepting international orders. No more charge back or fraudulent orders!
This app is a must for all serious web stores. It provides a great deal of piece of mind when processing orders that have been approved by Riskified, removing the risk associated with selling online. Lately the only issue we have faced is the new policy of Riskified that requires orders taken over phone and entered into Shopify draft orders to be double verified by sending the customer an email from Riskified. The customers are required to find the email, click on a button that opens up the browser and then click on another button to confirm the order. These extra steps are tedious and sometimes hard to explain to our customers why they must go through all these steps before their order can be processed. It is very inconvenient for our customers. This is especially inconvenient to repeat customers. If Riskified can come up with a easier solution to this or go back to how draft orders were being processed before than I would surely give them 5 stars
Great app. Definitely one of the regularly used tools in our toolbox. I love that I only pay if I think an order is fraudulent and I'm wrong. I can't lose. We've been using Riskified for more than a year and highly recommend it.
Riskified provides an essential component in the e-commerce arena: risk assessment and fraud protection. Prior to implementing Riskified, fraud was a big problem for us, and manually inspecting each order was consuming a significant amount of my team's time and energy. Riskified has solved that problem and alleviated our concerns in one fell swoop, leaving us free to do business without wasted time or concern for risky transactions! Now, with the ability to control payment authorization and acceptance based on their risk assessments, I don't have to worry about refunding fraudulent transactions as those payments are never even completed! If you have any problems with fraud or have ever had chargebacks, I strongly encourage you to give Riskified a go!
ATTENTION: Stay away from this Israel based company! This is is a real bad example of a company promising a lot and generating a lot of positive feedbacks, but when it comes to reality they keep nothing!!! Here our story: (1) We had several contacts Riskified BEFORE considering going with that company and installing that app. They always want to call you on get you quickly in the boat. We insisted on written information to have something in the hand in case things would not work out as promised! It took already several rounds to get even a clear PRICE information, a big drawback already at the start, where other fraud protecting company's are clear right from the beginning! But finally we were set and made made the decision to go with them. (2) Installation is easy BUT then the next big hammer: They want your credit card info during the set up and that via an UNSUPPORTED and UNSECURE pop-up window, which was automatically blocked by our PC Internet Security Software - God sake!! That completely damaged our TRUST in that company: How can a fraud protection supplier want to have your own credit card information over dubious connections?? Would you trust such a company? (3) We immediately contacted the company several times over the next 24 hours: NO response at all! We called our first contact: He pormised to clarify the situation and never came back. All subsequent phone calls were blocked (on purpose). We do not want to image what would have happened with such a partner in case of a real urgent fraud?? (4) We finally received an email stating that due to Riskified's checks they would not be able to offer us their service LOL!!! That's how that company treats critical customer, OOHHHAAA. Summary: We can just recommend to every new store: Stay away from these guys and choose a more reliable partner. We finally went over to their direct competitor Sign.... and what a difference: All questions answered in 30 minutes, easy install and a SECURE link for the credit card info upload; that's how it has to be!!! Service meqans zero fraud liability (insurance) for slightly more than at R. (for 1% instead of 0.7%), but clear, honest and so far reliable. We fianlly are happy to dealwith a trust-worthy partner, who by the way informed us, that our first shot seems to not take any new customer in 2015 anymore at all; Surprise ....
We would have a hard time doing business without Riskified. They have been exceptional both in what they do preventing fraud and their customer service in responding and resolving any issues. We recently had an order with a phone number, billing AND shipping address that all matched the credit card used, but a false email address, and Riskified caught it. They have caught a number of fraudulent orders that would have otherwise cost us quite a bit of money. Their service is very affected and I can certainly recommend them to anyone running an online store. I would say they are an essential partner for your online shop.
We love it. Resolving a charge back is quick and easy. We like that it only takes a few steps to resolve a charge back. Saves a lot of time and makes it easy for our staff.
The worst app ever. First I was invited to use this app by the Riskified.com. After a short time of using they have asked for credit card details. I have inserted all the details and I have continued to continue the app. Yesterday when I tried to login in to my Dashboard I was unable, saying: "Incorrect email or password" and I never changed any details. I tried to contact the Riskified team few times and no answer. Now I'm very worried about my bank details I left in the hand of this people. I will contact the Shopify team to get future help! Dear Shopify users be aware when you use this app and when you will be prompted to give your bank/credit card details. [screenshot] http://s23.postimg.org/w8gi85n8r/500_Error_Something_went_wrong.png
This is such a great app, really helped us out with our charge-back issues and saved us tons of time
FABULOUS product! This software helps significantly with the ease of admin - since we no longer need to worry about fake orders coming through! Thank you again your program is a lifesaver for an online entrepreneur.
The Riskified team is great! Their software helps detect a lot of fraudulent orders and they are good at screening. Has saved us countless time and headaches.
I wish there were more stars to give. Support is unbelievably fast and within the first day they verified and prevented fraudulent transactions not caught by standard Shopify verification processes.
this is a no brainer. after being scammed a few times i needed to find a solution. riskified is that solution. excellent customer service as well. every ecommerce store needs this.
Even if you don't plan to use them much, having the ability to send a suspicious order to them and then pay a reasonable fee for fraud insurance is huge. We have our own integrated third party fraud review tool that we use to identify high risk orders, and then we give those orders to riskified when we can't easily validate them as legitimate. The integration with shopify makes it one click to submit the order, and they get back with answers super quick most of the time. Love it.
I would strongly recommend Riskified to all merchants as an added tool to prevent fraud. With different payment tiers that fit each merchant, Riskified is a cost-effective solution to reduce fraud and maximize order conversion. They take the guess work out of fraud screening and reduce inaccurate order reversals (orders that are reversed because they might be fraudulent, but are not).
Fabulous App!! A definite must have for anyone using Shopify! Easy to Install. Support is great and quick to respond! Credit card fraud is serious business in the ecommerce world. Whether it's taking a financial hit in chargebacks or the double loss of losing our inventory in a fraud order, there is so little, if any, protection for us and we always lose to the credit card companies and the thieves. I've had an online business since '97 and I'm thrilled that there's someone finally watching out for us! Thank you!!
Great service. Makes accepting credit cards for a normally charge-back hungry crowd a breeze, and their customer service is something every business should aspire too.
Brilliant app! I don't need them every day, not even every week, but when I get a transaction that is flagged as suspect for one reason or another, I can hand it over to Riskified and let them take all the worry. I can't lose! If they won't take on the risk, then I don't have to pay them and simply refund the customer. No Risk there. Otherwise I pay them a teeny percentage of the order value and they take all the risk. No risk for me there either. This is what's known as a Win-Win. As a small business with small International turnover for large price items, just one or two fraudulent orders would kill me, but now I don't worry. And there really is no one else out there that can help us in this way. Trying to get an honest assessment of the risk in any transaction is virtually impossible, and yet here come Riskified and they manage it over and over. I highly recommend. Ask me if you have any questions about what I've said, these guys changed everything for me.
Riskified is just what the doctor ordered for our store. We ship across USA and fraud is a very real danger for us. Our product lends itself to gifting so typically we get a high number of orders which are ordered using a different address and ships to another address. With riskified's help we are able to ship our orders without hesitation. When there have been claims, they have been quick to refund us entire costs. I recommend Riskified to anyone concerned about not getting paid by customers.
We deal with a lot of online orders in our business and using Riskified gives us total confidence to ship orders quickly and efficiently and we are able to serve our customers better than ever. If you use Shopify this is a "must-have" app. Their customer service is amazing and we always receive a fast and courteous response to any questions we have. Highly recommended! Josh Leica Store Miami www.leicastoremiami.com
A great application that is highly recommended for any store! Great service and helps protect us from potential fraudulent orders which we've unfortunately experienced before we started using Riskified, but since then we've been able to authorize orders with ease.
Riskified is the BEST tool that has been added to our business in years! Riskified has freed up hours a day and has given us peace of mind. The app is easy to use and the staff are a great pleasure to deal with. Chargebacks are dealt with quickly and without hassle. I would highly recommend this app to anyone running an e-store. A++ for the Riskified team!
Very great app! You'll never lose a charge back again! Team is very prompt and helpful. As long as we have a retail store we will continue working with Riskified!!
If you're a business going online, Riskified is a MUST-HAVE Asset. We started solo without Riskified and had chargebacks that bit deep into our margins. Considering Shopify in general does not support Verified by Visa or Mastercard Securecode, we could never win the chargeback case with our merchant provider. Thanks to Riskified, we no longer have to worry. They do a great job evaluating the transaction and if there is a Chargeback they get the funds back to you as promised. No Gimmicks, support is solid and this company is the best company I have ever dealt with in so many years. A HUGE sigh of relief for us. We can now focus on making money rather than risk losing it to fraudsters on the Internet. Pay the extra few percentages...in the long run it saves you stress and dreaded chargebacks. Great job guys! Team Fragancebuy.ca
Wonderful! I only have used this for a couple of my orders that looked sketchy, but it was so nice to have an option instead of bothering the customer with verification questions or declining what could be a good order. Riskified takes the guess work out. Guarantees your money and only charges a small fee for this. Chargebacks would cost a whole lot more! I highly recommend this for every online merchant!
We ship worldwide, and this has caused many problems for us when it comes to fraud, this app is great and is definitely the answer. We were skeptical at first, however it has proven useful time and again. The pricing is extremely reasonable and is well worth the minor percentage compared to hundred's of Euro's.
Great product. The extra peace of mind we get from the guarantee on our orders is incredibly valuable. Would definitely recommend this app.
Riskified has greatly reduced our order vetting and processing time. We do a fair amount of international transactions and Riskified provides a necessary service for our business. Their customer service is top notch to boot.
