GPerformance

The new Trustpilot Shopify app itself is ok - setup is straightforward and the Business review side works. The product review widgets are another matter. They are completely outdated: the widget renders as a window inside the page instead of being embedded into the site, review images are small and open blurred on mobile, and review dates are not shown at all - which is a real problem for products with a long lifecycle. I have submitted detailed, constructive feedback several times over the past 1.5 years. It gets acknowledged, and then nothing happens. Not a single meaningful update to the product review widgets in that time, despite improvements being promised. For a subscription at this price point, that is not acceptable. Competing review apps at a fraction of the cost solve all of the above out of the box.

A few days in and I already regret the switch. The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked. We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatible, whether anything is missing. Seeing the cart directly from the ticket was the single reason we chose Gorgias. It no longer exists, and nothing in the marketing says so. Meanwhile the entire focus seems to be on AI. At 1.50 USD per AI conversation I cannot justify switching it on - if customers actually use it, that is a four-figure bill at the end of the month. If your support depends on seeing what the customer is actually buying, look elsewhere. And if predictable costs matter to you, read the AI pricing very carefully before you commit.

The app does its core job reliably - invoices are generated quite well, and for a standard B2C store that is likely all you need. Two things to be aware of before you sign up. Support speed: when invoice generation fails, you need an answer the same day. A guaranteed fast response is only available on the 49€/month plan, which is hard to justify if you need one quick answer a month. The team is planning an in-app view showing which orders had generation issues and why, which should reduce the need to write in at all. B2B: if you sell to businesses, the app is simpler than you might expect. Business customers usually create their account first and expect to enter their VAT number and billing address there - but the customer account has no VAT number field, and invoices cannot be downloaded from it either. So business billing details end up being added or corrected manually on every order. That said, the team has been open and honest in communication about what they can and cannot build, which counts for a lot - so I am hopeful this gets addressed. Overall: solid for B2C invoicing, worth checking the details first if B2B is a meaningful part of your business.

Excellent app and even better support. We spent over 1.5 years with a much more expensive, established loyalty app and never got the program we wanted. With Charm, Jan helped us build exactly what we had in mind - in just 1 week. Thank you Jan!

Amazing app and one of the best supports I experienced so far. Thank you Todor!

Candy Rack integrates seamlessly with our webshop design and is easy to set up. It offers a variety of placements, from the product page to post-purchase.

The app translations were poor at the beginning, until the AI store context feature was implemented. After that, the translations were perfect for around 8–9 months. Now, the translations sometimes work as expected and sometimes they don’t. This is mostly the case with metafield translations — they sometimes ignore the AI store context, and even glossary rules do not help. I am convinced this is a bug in the app, but support claims it is caused by OpenAI ChatGPT 5.4. I find this very hard to believe, because the app is the one feeding the data to the OpenAI API. If I paste the same text directly into ChatGPT, it translates everything correctly. The app currently seems very buggy. Metafield translations are unreliable, both with OpenAI and DeepL Pro, and in their current state they simply cannot be used on a live webshop. It is definitely a frustrating experience for us, and we are investigating our options. And the support is definitely not 24/7. But that is the smallest issue I have. Hello, GPerformance, We are very sorry to hear that your recent experience with our app has been negative. We completely understand how frustrating this must be for you. We want to apologize for any inconvenience this may have caused and assure you that we are committed to providing a better user experience. We would like to investigate the inconsistencies in the translations of metafields and find the root cause of this behavior. We have sent you a message regarding this matter and would appreciate it if you could please get back to us with more details, so that our developers can address it properly. Thank you for your understanding and patience. We hope to have the opportunity to provide you with a better experience! Best regards, LangShop team

Great app with amazing support. We’ve been using it for many months with great success, and our customers love it!

It’s been an amazing experience so far - Milos really cares about suggestions and feedback. Thank you, Milos! App works flawlessly and is very easy to use.

Amazing experience with the Swish team - they set up the app exactly the way we needed it. Thank you! The app itself works great and has all the features we need, including Save for Later in the cart and Klaviyo support.

So far, the experience with Prediko has been excellent - the support is really good. The app looks great, has many options, supports bundles and seems to be very useful for stock planning.

Amazing app - especially useful on the Thank you page. The targeting options are absolutely perfect and translations done in a few seconds and very accurate. The surveys look amazing, very interactive the confetti on the end of the surveys is quite cool The predefined slides are perfect for getting started, so you don’t have to reinvent the wheel and can rely on the experience of the app developers. We are very satisfied with the product and with support received from Jason.

One of the best - if not the best - experiences we’ve had with an app and customer support so far. The app was easy to customize to match our Shopify store’s look, and we received quick and efficient help with the free shipping bar customization. They also fixed an issue with the Trustpilot widget below the Checkout button, which wasn’t displaying correctly after a product was added to the cart. We highly recommend this app.

The app works great and offers many options, so you can customize everything to match your Shopify store’s design and translate it as well. The support is top-notch. We definitely recommend this app!

We are using Mulwi Shopping Feeds for Google Shopping and I am completely satisfied - the app support created the feeds for us and customised them for our multilanguage website. Feeds are reliable, working as they should. Thank you for making this app!

This is really an amazing app - we needed it for a bit more complex shipping rules, like hiding a shipping option when the product packaging exceeds a certain dimension, price or weight. I quickly got a reply from Andrea, that this is possible with SupaEasy and he prepared the function for me. Later I needed a similar function and with AI assistant, it was easy to customise the original function that Andrea created for me. We're also planning to use SupaEasy for payment customisations. I'm looking forward to it, as it is really easy to use the AI assistant, and if you need help, Andrea and Fabio are just a message away. It is a pleasure to work with them - they are true professionals!