EUG FASHION

Thank you for raising your concern regarding the Matrixify app. Our reply here is around one day late as it takes around a day or two until Shopify approves and publishes app store reviews, which is when we first see it. From our Support system we can see that both your email ticket and in-app feedback was replied to on the same day within few hours since receiving them. Please check your mailbox spam and other folders for our replies from mailto:support@matrixify.app. Our team is quite shocked to receive such a negative feedback seeing that our support have replied to your messages and hope that we can resolve the issue. As it is suspected that email is an issue here, we recommend joining our Slack workspace where you can also contact our support directly - https://matrixify.app/contact-us/. We are sure that this is just a misunderstanding and are looking forward to get in touch with you so that you can use the app to the fullest. Matrixify Support

Hi, thank you for sharing your feedback and leaving a review for the Shop sales channel app. Can you share some additional information about your experience with the app? We definitely want to hear your feedback, we are always looking to improve. -Shay, Shopify Support

Hello EUF FASHION team! Thank you very much for your feedback! The Theme Updater App is an exclusive tool developed and maintained by Out of the Sandbox, and lets you upgrade to the latest available version of your Out of the Sandbox or Pixel Union theme. Unfortunately, the Theme Updater App you will not be able to update your Prestige theme by Maestrooo. All the best, Out of the Sandbox

Hi Team, This is not the kind of experience we want our customers to have. We are really sorry for the inconvenience caused to you. As we can check, the delivery rates of your campaign is more than 90%. Eve in that case our team has also offered you the full refund. We have been trying to reach you, but there is no response. We request you to please give us one more chance to serve you.

Hi there, Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced with our app. Your feedback is important, and we're committed to helping you find a solution. Regarding the concern you've raised about discount codes, we've already responded to your message, and we appreciate your patience. To address this issue, we suggested two potential solutions: Disable Coupon Code Usage: You can choose to disable the use of discount codes on products that are already on sale. This can help prevent customers from applying additional discounts to already discounted items. We can guide you through the steps on how to do this within your Shopify settings. Adjust Discount Code Restrictions: Alternatively, you can modify the settings of your discount codes to specify which products they can be applied to. By restricting the use of discount codes to certain product categories or excluding products on sale, you can have more control over how discounts are applied. We also added that it's important to note that our app does not control the functionality of discount codes directly; rather, it interacts with the existing settings in your Shopify store. Therefore, implementing either of these options will require adjustments within your Shopify settings. We're here to help you navigate this issue and ensure that your app works seamlessly with your store's discount strategy. Thank you for choosing our app, and we look forward to assisting you further. Best regards, PreviewX Customer Success team

Hello again friends from EUG Fashion! Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what... Would still love for you to remove this review? Would be much appreciated! Sean and The Product Customizer Team ************** Reply June 8: ​Happy Monday! ​ ​Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that! ​ ​If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :( ​ ​Please let me know what else I can do for you. Here to help... ​ ​Sean H & The Product Customizer Team

Hi there, I’m very sorry you haven't seen results from using our app. But I would like to give a detailed answer to your review: 1. We bill per click/impression, not per sale. This is clearly stated here: https://help.rontar.com/hc/en-us/articles/360002831574-How-does-Rontar-charge-my-account- 2. We did bill you $100 initially, but you spent only $55.81 of it. The rest was refunded to you upon your request. 3. You spent just $55.81 on retargeting, which may not always be enough to see sales. Sometimes you may spend $50 and see no sales, then you see 2 or 3 sales with the next $50 spent on ads. This is how it usually works. If you ever decide to give our app a try again, we have a free plan now that you can use.