WAMA Underwear
United States
Reviews (10)
Support was very helpful in resolving the issue and providing a solution. - Wayne Pastoral Full-Stack Developer at WAMA
This is a great app for integrating Shopify and eBay. The support team is very responsive and will guide you through the setup.
This preorder app is very useful. The PreOrder Globo team and Sarah are very responsive when it comes to app support. This app is highly recommended.
Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. Hopefully this negative review gets them to get in contact with me to help with cancellation.
Developer reply ·
Dear WAMA Underwear, Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some time to discuss the initial upgrade you enquired about and then to discuss the cancelation request logged. I believe someone on your team had originally booked a call in with the outbound sales team (responsible for new customers) but as you are an existing customer - this call needed to happen with the account management team (responsible for existing customers). This is why the scheduled call was cancelled, As highlighted we have sent a number of requests for a call since then. Please respond to our latest email so we can help rectify the issue.
I just had some great customer service experience compared to some of the other Shopify apps. Quick, responsive, and diligent, Nouhaila helped me with an issue that I was not sure how to fix.
Horrible experience... Stay far away! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do so. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. We sell underwear and they literally had measured some of our underwear products with a 7 inch height. Actual height is about 0.3". Shipmonk also weighed our products incorrectly adding a 1 pound 8 ounces weight for an underwear. Actual weight is 0.2 lbs. These measurements and weights were mistakes after our complaints getting their manager, Kerry, involved and re-measuring everything. How can they be so off? How can they be so negligent!? After 3 months of consistent issues after issues we just couldn't continue with them. 3 months of time lost. Thousands of dollars lost with Shipmonk even though all the issues were clearly theirs. They do not own up to their own mistakes. We ended up having to pay for their negligence. Highly Not Recommended! Stay Far Away! Find Another Fulfillment Center!
Developer reply ·
Hi WAMA Underwear. Thank you for your feedback, and we apologize that your experience with us has been less than perfect. We have forwarded your feedback to our Customer Service team, but if you'd like to reach out you can contact them at support@shipmonk.com. Thank you for being a valued merchant, and we hope to speak soon.
I had trouble setting it up originally. I had to bring on a developer. But it is a good app. We haven't utilized all of its capabilities yet so we will see how things go. So far so good though.
Developer reply ·
Thank you so much for your great review ✨ Enjoy your Gift Card and Rewards Program - you're awesome.
I recently needed guidance on a step in the page builder and my questions were answered promptly and thoroughly. I'm always happy with the customer support at Shogun!
I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!
