SunnyHair

The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved. Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience. Thank you for sharing your feedback — we’re truly sorry to hear that your experience hasn’t met expectations. We completely understand your frustration with both the product’s impact on your site and the delays in support. Please accept our sincere apologies for the inconvenience this has caused. After reviewing the communication history, it’s clear that this should've been resolved much sooner. While we're glad the issue has since been resolved, this is not the level of service we strive to deliver, and we’re taking your feedback seriously to ensure we do better moving forward.

Absolutely love this app! It offers incredibly detailed settings that let me create highly targeted post-purchase upsells based on specific order conditions. The features are surprisingly rich — and the best part? It's completely free! Honestly, it outperforms many paid apps, especially with the powerful AOV Post Purchase tools. This is exactly what I was looking for. Huge shoutout to the support team — always online, super responsive, and genuinely helpful. 5 stars without a doubt!

Very disappointing and confusing experience. Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded. Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too. This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses. We're sorry you found the experience confusing—transparency in pricing and impact is important to us. A few clarifications: - When tracking info isn’t available, we estimate emissions using a ~2.5x multiplier on the straight-line (“as the crow flies”) distance. This helps account for real-world shipping routes, and we set this number after consulting a reputable third party. - In Community mode, the fee is a flat amount you set, so there’s no multiplier or uncertainty. - 100% of funds go directly to carbon removal projects—Shopify doesn’t take a cut. - You can see all the companies that have received funding on the Planet About page in your Shopify admin. Watch your inbox soon for updates on new projects getting support! - We’re working on new features and clearer documentation to improve transparency. Thanks again for your honest feedback—it helps us improve. — Planet Team

Nidhi was great, professional and was able to quickly find my problem and help me solve it. Recommended!

Unopa was very responsive and was able to understand my questions and give explanations very quickly. The assistant for this app is online 24 hours a day.

I want to know where I can find customer service help, it's been a month since I requested help via email and no one has replied to me.

The shopify app store is more complete and full-featuredThank you very much for Lea's help, the reply was fast and the problem was solved very quickly.

The best support we could have asked for. Were so quick at getting back to us and helped our recommended products section look flawless!!!