Pokecard Store
Switzerland
Reviews (9)
Search on web mobile stopped working completely. This impacted our conversion drastically. We contacted them via form in the app and via email. No reaction. By now, we have received the first reply: it is the weekend and the development team is only available during Vietnam office hours. I recommend strongly to stay away from this app as they don't seem to understand what it means if your search breaks and they definitely won't fix it during non office hours..
Update from March 2026: The app does not add up points correctly. When we add points manually, it sometimes doesn't adjust the total balance. This issue exists since 2 months. They don't seem to care to find a longterm fix. The whole app is extremely buggy. Search takes dozens of seconds sometimes. Updating the review after the developers reply: After they sorted out how to grant us access to what we had paid for, we began installing the app. I thought they'd redeem themselves. I was wrong. It's full of bugs and feels like someone vibe coded the whole thing. In the redeem modal, for example, they show the following completely inconsistent and partially wrong strings in the same view: "CHF1 off every 100 Points" "Redeem 1400 {{pointsCurrency}}" "$14.00 off your shopping cart" How can any of their customers put this in their store and still have shoppers trust them? There are error messages everywhere. The strings don't translate properly. It's a complete mess. Feels like I am playing QA tester for them. Support is basically russian roulette. There's not one agent that will take your case and work through it. You just get whoever is available and then they don't follow up and then Intercom asks you after a few hours "Just checking back in, let us know if there's anything else we can help with." There are many words I would like to use to express my feelings and describe the application but they would probably go against the guidelines here. To influence.io: If you're serious about making things better, have someone from your team send me a direct email and I'll send you the list of bugs with screenshots. I am definitely not going to do all of that through Intercom and then re-explain it over and over to each new agent. Original review: They charged us, but we don't have access to the app. Support doesn't help and is not transparent about what is happening. It's a complete joke. Stay away from this if you can and don't use reviews.io. There are better and cheaper alternatives. We upgraded our reviews.io subscription to include the influence.io "bolt-on". But influence.io keeps showing our tier as "free" and we don't have access to the features even though we were already charged for it! The support is a joke. Every new agent who enters the chat doesn't understand what is happening, and we need to explain it again. They don't follow up on the status, provide proactive updates, or explain what is happening. I even get automated messages from them saying, "Is there anything else we can help you with?". Even though our problem is not solved, they are the ones who should follow up with us. I'm truly sorry to hear about your experience — it’s clear we’ve fallen short, and I want to sincerely apologise for the frustration this has caused you. You’re absolutely right to expect clear communication, consistent support, and access to the features you’ve paid for. This is not the experience we aim to provide, and I’m very sorry we've let you down. We’ve identified the issue on our end, and I can confirm that a fix has now been pushed to restore access to the Influence.io features included in your plan. In addition, we’ve applied a credit to your account as a small gesture of apology for the inconvenience. We appreciate your honest feedback - it helps us improve.
The support is world-class. They took a lot of time to help us with our questions.
Developer reply ·
Hi Pokecard Store, Thank you so much for sharing your feedback. I’m really glad to hear that you had a great experience, and I truly appreciate you taking the time to let us know. It’s always encouraging to hear that everything went smoothly and met your expectations. If you ever need assistance again, whether it’s guidance, improvements, or simply exploring more features, please feel free to reach out anytime. I’m always here and happy to support you whenever you need. Warm regards, Sheldon | Layouthub Team
The locks barely ever work out of the box. There is always some component that doesn't work correctly, so customers can find ways around the locks. When you contact customer support, they will first not believe you and act annoyed, give snarky answers, and be rude. Stay away if you can.
Solid application when it work but rather expensive. Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side. The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces. The support is way too bad for the amount they charge for the subscription. Hi Pokecard Store, Sorry to hear that you feel that way about our Support department. We believe our pricing, which has free support included, is a fair and competitive price. You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool. We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels. We take your feedback seriously and we will use it as an example in our Shopify migration evaluation. Thank you for using our services and we hope the collaboration continues for many years to come. Regards, Channable Team
I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product. Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster. No one contacted us after the implementation to check if we were happy, so we didn't start using the product.
Developer reply ·
Hi there, My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the onboarding caused. It is never a good thing to see merchants struggle, and our team is ready and happy to make any issue right as fast as possible. I'd like to address the concerns in the review to help shed light on it as best as I can. Why we create a product with variants: Shopify is a closed system, and in order to add a "surcharge" for the VIP protection service you are left with essentially adding a line item to the cart. There is rumors that shopify will soon be adding a "additional fee" API, but that rumor has been around for nearly a decade so best I can say is fingers crossed, when it arrives we will be the first to jump on it. But right now, every app of this type, from insurance, warranty, additional product options, etc all are stuck using "product line items" which does sadly pose a few downsides with reporting, feeds, etc. We do generally do a good job hiding it, and have some videos in our app backend to show you how to hide it from some channels. This particular case (marketplaces) hasn't come up before, but now that I've seen this review, I'll make sure a video is added so that your experience can be a lesson learned for others. Fortunately, it is often as easy as unchecking the sales channels, and excluding it from feeds, so just a tiny bit of work over-all and this issue essentially goes away. But, I recognize that we can do a better job communicating this going forward, and will do so! 2) Why do we have so many variants? The short answer is dynamic pricing. Most merchants want to be able to charge a different amount depending on the order value. We use a % based system, and the variants allow for that to happen. It is by default set to a max of 1 product with 100 variants. However, our team has tools in place on our end to adjust those, add more or less, and can essentially resolve this when we are made aware of it. The thinking is that a customer ordering $50 of items vs, $300 should not be paying the same amount for protection. Our dynamic settings allows for this to happen, and finds the closest available variant to use. Again, this is something most similar apps employ in one form or another. I will look into finding ways to make this clearer, and our merchants who take demo's before installing are always shown this. The app listing on shopify is not very large, so it certainly poses a little challenge on how in-depth on the technical level we can get. Why is all sales channels default on? We sadly have to do this. We've tried it a few different ways in the past, and it turns out Shopify's API for creating products does not allow for selected sales channels to be enabled when you create a product. Since we MUST have the sales online channel enabled, it is either all or nothing. We tested having it all defaulted off, but it ended up causing a ton of trouble for merchants and reverted back to enable all. But as mentioned earlier, communication is key, and so this will certainly be something we improve on. My team and I are here to help resolve any issues. I've reached out personally to you, but you are welcome to email me directly any time at marc at ecompropeller.com and I'll ensure our team gets you up and running personally, as smoothly as possible. Thank you for taking the time to share your feedback, it means the world, and gives us a chance to look at ways we can improve our product and service! - Marc H Co Founder | Navidium App
I use this app to translate our shop from German to English. It works very well. I had some issues with the translation of dynamic content from 3rd party apps but the support was very helpful and helped me to configure it correctly. It is rather on the expensive side though.
DO NOT INSTALL IF YOU RELY ON EMAIL SUBSCRIBERS AND ABANDONED CHECKOUTS! The app does apply volume discounts but that's also where the positives end. If someone starts a checkout with a volume discount, the email subscription box will not be ticked by default as usual which reduces email subscribers by a lot. Also, the abandoned checkout emails do not work for orders that have a volume discount applied.
