Heat Free Hair
United States
Reviews (6)
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Developer reply ·
Dear Customer, We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account. To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account. Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread. We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account. Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require. We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support. Warm regards, Philips Tourangbam Team AfterShip
Patti from support was so helpful in addressing all my questions, and so swiftly. She provided great insights and recommendations on upsell strategies for our brand.
Very responsive, thorough, and helpful the support team is. Murtuza went above and beyond to get my complex GWP requirements set up and made several suggestions to improve the user experience and showed me a few hacks to fail-proof our offer. They are honestly the gold standard of Shopify apps and support. Highly recommend this app!
This app has been really great! The results have way exceeded our expectations. We're very pleased and we continued with the service after the trial. The team is also very attentive and responsive and really nice guys. Highly recommend! -Ngozi
Developer reply ·
Thanks a lot for the kind words Ngozi! We are thrilled to see Vidjet on your store. Let us know if you need anything.
We have used this app for almost three years. At first, it was a pain because there were long wait times for a response and things were constantly changing. But those changes have been made for ease of use and understanding! Now we can not get enough of IP. My favorite feature is the robust reporting tool and the ability to see snapshots of inventory at any given point. Highly recommend!
Developer reply ·
Thank you for all of your great feedback and help to improve Inventory Planner. It's a pleasure to work with you and we love to see your store grow!
Brian, the creator of the app, was extremely helpful and insightful! We had been losing a ton of money on shipping for about a year, while using 7 different box variations and using both USPS and FedEx as shipping providers. Shopify wasn't much help, especially with their ridiculous mentality that customers only ship with one standard box type, however Brian on the other hand, helped reconfigure shipping completely and all within a 2 hour conversation. Brian worked with our schedule and made sure we had all the tools we needed to effectively manage shipping in a way we thought was impossible. The truth is Advanced Shipping Options is just that....Advanced, and all you need is one call to get you on track with shipping efficiently.
