SewHungryhippie
United States
Reviews (10)
UPDATE: The missing feature has been implemented, which was the biggest detractor during my whole experience with the app. I'm very impressed that the app team worked their magic to make it happen for non-Shopify+ stores like us. This means that you get all of the awesome features this app offers in an easy to implement manner. I already loved the front-end features/presentation and I must congratulate them for their efforts, which I assume was a big undertaking. The team is also very responsive, Thank you! Once you install the app and create your sales campaign the sales on the product pages appear correctly applied. However, duting the cart, checkout, and confirmation e-mail, there is no information about discounts applied. Yes, the price is correctly calculated but the customer cannot tell that from their point of view and neither in the Shopify admin fullmilment of the order. Unlike Shopify's very onw discount module, where you can see all prices slashed with the corresponding discount, YOU DONT get to see that on this app. This costed me so much time and confusion on my part as well as the hundreds of emails from confused customers. This developer should've mentioned that in their app store page, but it's nowhere to be found. Bottom line, IF YOU DON'T HAVE SHOPIFY PLUS, LOOK ELSEWHERE.
Developer reply ·
Thank you so much for your honest review! We’re truly sorry that your experience with our product wasn’t as positive as we aim for — our standard is much higher. We’ve already reached out to you personally to clarify the situation. The checkout restriction you mentioned isn’t caused by our app but by Shopify’s own system setup, which limits this function to Plus stores. Still, your feedback inspired us to go further: we’ve now developed an update that allows all merchants, including non-Plus stores, to display the original price in checkout. We’d love to hear back from you personally and are more than happy to help you implement the new feature anytime. Your feedback truly helped us improve the experience for the entire community! Kind regards, Norbert
Great customer support and very responsive. Claudio was very helpful and kind!
I have experience with other video apps in the past and we were on the market to find an alternative platform that, would not only be reliable but fully featured as well. Pricing is very competitive when compared to other platforms and leads in number of features overall. I decided to give it a try and was really surprised with the helpful and amazing team, especially Stela, Chase, and Johanna. They're really the amazing trio! They were able to answer all of my questions and more than accommodated my specific use-case. On top of that, they have a "success implementation" process of sorts that ensures you hit the ground running whether you're staring new with a video platform or moving from another one like in my case. There are so many features that, I'm still processing and trying to implement for my website. It's not really a dislike so if you're really short on bandwidth, the only bad outcome is not being able to fully utilize all of the features it offers right away. Thankfully, Videowise got you covered with personalized implementation that DOES follow through in getting you to implement most of its features.
Anastasia helped me figure out an issue quickly; love this app and the support!
Developer reply ·
That's great to hear! We're so glad that you're finding ReConvert to be helpful and that it's already helping you generate revenue. We put a lot of time and effort into making sure that our app is effective and user-friendly, so we're glad that you're finding it to be easy to use and that you're happy with the results. We're also glad that you mentioned that you've been tweaking your ReConvert flows. We believe that constant optimization is key to success, and we appreciate your willingness to experiment and find what works best for your business. We're always looking for ways to improve our app and our customer service, so if you have any suggestions, please feel free to let us know. We appreciate your feedback and we hope that you continue to use ReConvert and that it helps you to achieve your e-commerce goals.
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Developer reply ·
Hello, Team. We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered. The support you received certainly does not reflect the standard of service we strive to provide. We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly. Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right. *************************************** Updated: Dear Team, We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience. We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
If you're looking to sell live on your website and are on the fence about this app, then don't hesitate to try it. This app was suggested by a friend, and I'm glad that I've installed it. The customers love it and I'm still able to cast to Facebook, YouTube and Instagram simultaneously! The team is very attentive and will gladly help you set it up; for our website it was a breeze. Thank you for your feedback and the shoutout regarding our Simulcasting feature! It's indeed a powerful tool for driving followers from social media handles to your Shopping Show and converting them into buyers.
I just switched from a different subscription app, and I'm beginning to love it. The app is completely integrated on my admin page and the support is TOP NOTCH!!!
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
This has helped me sort a program for VIP members without having to buy multiple apps and code them to work with each other. Such a time-saver, and customer support was excellent.
Developer reply ·
Thanks for choosing Conjured Memberships and thanks for the review! We're always here to help should you need anything along the way!
Useful and worthy app. I'm just starting, but the app helps me recover a lot of sales I otherwise would have lost.
This is such a useful app and the customer service is beyond excellent!! Worth every cent! The time saved pays for itself, instead of wandering around I chat them and boom- done!
