UB2 | Urban Baby Bonnets

So far so good! Thank you for the easy integration and for working with Smile. :). Great and super fast support

Although the app itself has great features, the support is the worst I have ever experienced. I have been waiting over a month (close to two) for technical resolution of a problem the Marsello tech caused and they keep blowing me off by rewriting my complaint in their own words or just telling me they are too busy or by not bothering to reply at all for days. If you think you may need assistance with the app, look elsewhere. They re really not interested in helping existing clients. While the issue above was resolved, the company randomly claimed that their "prices were too low" and they raised the cost of my subscription by like 1,000%-- it went from about $30 monthly to over $160. So, BEWARE... if you think this it it available at a "good" price, they may decide again to "make their prices match competitors" and mark up what you're paying by orders of magnitude. And at this point, like me, you may find that you're in too deep to change. BEWARE. Beyond that, their site does NOT work well on mobile. If you're looking for something you can manage on the go, this is not the app for you. Furthermore, they charge you based on customers but offer no method to determine if those customers are active (even though they have a Lost Customers segment). Once a name is on your list, you pay for it forever, even if it is "lost." They should have an opt-in preset email flow so clients can regularly audit their lists to keep costs low.

When this app works, which is almost never, it's great. but it breaks ALL THE TIME and customers are constantly contacting me to re-do orders that the app messes up. As soon as I am able, I will find another app instead of this one. GREAT customer service!! They've helped me right away every time I've needed it. I know I can rely on them to help if a problem arises. This app is wonderful as it lets me offer wholesale pricing to specific clients. My only issue is that the pricing does not show on the product pages, which clients find confusing. If it did that too, it would be even better!

Outstanding customer service! They helped me get everything up and running on my new 2.0 theme-- quickly and easily. Thank you! And what a great app for adding non-inventory options to my products. FAB!

This app is great bulk tag editor. beats a CSV any day. Thank you for such a great and free product! Fab!

Excellent support. It’s challenging to set up, but the support folks are very very helpful and their assistance is timely. Awesome!! I’m looking forward to getting all errors resolved. Once the template is functioning properly, this will be a perfect way to add products to Amazon— MUCH faster and better than the shopify app was. Thanks so much for a great product and support!

WARNING! CHANGES STOCK NUMBERS RANDOMLY!!!!! Updated review: After using this for a while (I don't know when exactly it started changing stock numbers without permission), the app started to randomly and without authorization edit, delete and add stock to products-- products that were not even part of the inventory integration. Because at least SOME of the products were not even authorized to be part of this apps services, they should not have been touched by the app. I have spent MONTHS trying to figure out why my stock was never right-- especially on products that were listed only in one store. I was always selling things I did not have and that I THOUGHT I had long ago edited to be correct. It turns out, I did edit them, but the app just goes ahead and changes them to whatever it wants. You can see this in the product variant inventory history. I finally reached out to Shopify for help and they were able to precisely show that this app was responsible for the random changes-- they are the ones that showed me SHOPUPZ was changing the inventory randomly in the variant investory history. There was NO DOUBT that this app was responsible. They created a case for me and submitted it to the developers of this app. The case was IGNORED. I received NO RESPONSE AT ALL. So, I reached out again, and Shirly told me that she needed to know what the problem was. I referred her to the case from Shopify. She replied that she needed details and examples and implied that there must not really be a problem because I was a customer for over a year. I AGAIN referred her to the case from Shopify which the tech and I spent about an hour putting together. I saw no reason to re-do this work when she should have received AND ALREADY RESPONDED to this case. A better app with better support would not have had this problem in the first place and secondarily, they should have addressed the shopify case immediately. Instead, they have an inventory management app that makes it's own decisions about your stock levels (sometimes adding or deleting 5 or more to a specific variant) and a support team that does not see, respond to or care about the cases submitted through shopify. THen she stopped replying at all. So now I have an TRASHY app that has completely screwed up the stock all over my store, and NO SUPPORT AT ALL WHATSOEVER. If you're looking for an app to mess up your hard work counting, by all means install it. But if you want something that does what it says without randomly changing stock for NO REASON, please look elsewhere. This is a horrible app with horrible support. DO NOT USE!!!! My Initial review: Easy to set up and the support and help is fantastic. This is so great for keeping stock between my stores synced. Great app!!!

Initial review (please read updates): I used this app, and told my clients to buy the product to protect their shipment. When a long-standing client bought from me and her parcel was delivered to the wrong address (apparently, it was scanned delivered, but she never received it), Route forced her to submit a police report. I ended up having to submit the claim on her behalf. I don't know if it will be approved or not, but the fact that they require police reports for mis-delivered packages is ridiculous. Be aware that this is the policy. UPDATE: after 24 hours, they still have not replied to my complaint and have contacted my customer saying they cannot cover the lost package unless she files a police report. This is absolutely insane! PLEASE do not use this app in your store. Your customers will be completely angry and you will end up paying for the lost order yourself. FINAL UPDATE: After posting this review and contacting support again, I received a prompt reply that the company understood the problem and that they would take care of the issue. They refunded my client who re-purchased her hats. Furthermore, they agreed to exempt our store from the requirement for police reports. Customer service goes a LOOOOOONG way and I am especially thankful for their help and willingness to meet my clients' needs. Kellee was especially helpful and wrote me several very kind emails and even offered to jump on a call to discuss the issues further. I am leaving Route in place on my store, and will continue to encourage clients to use the service, now knowing that there's no automatic requirement for a police report. I have encouraged Route to consider lifting that requirement and addressing fraud in other ways-- which is why they said the requirement is in place for all orders over $100. Thank you, Route, for standing behind your product and for promptly and kindly addressing my concerns. It's very much appreciated.

I love this app! It has everything my clients need to find products in our complex offerings. I can set search and limitation terms for just about anything and using this in conjunction with Shopify's bulk editor has been nothing short of amazing. Literally, any tag you apply to your products can become a search filter. There are lots of options for display and ordering and the online pre-written support sheets are helpful for the basics of set up. The support staff at Boost, especially Livia and Henry, are amazing too. I had some difficulty with the app because I am using a non-stock theme. but they were there-- and quickly-- every step of the way. Now my site looks and functions as if these search options were native. Beautiful!!! If you're using a custom theme, do make sure to test thoroughly, but have NO WORRIES because Boost will make sure you have everything you need, including some custom code to match you theme if needed. Fantastic!! I really cannot say enough good things about the app, the support, and the improvements this makes to my store.

THe folks at SpurIT provide excellent support. I had some issues getting set up (with proper display of sale prices) and they quickly and efficiently custom coded a solution so that the prices appear as they should. They were so friendly and sweet-- great to work with. In addition, this app is beautifully set up and easy to use. I started with their competitor's app because it was less expensive, but it just didn't work right and was so buggy. The last thing I need is an app that bugs out when I am trying to set up for a big sale! I love it so far, and think it's a great way to schedule and list sales in my shop! I'll be keeping this one!