Calça Thai
Brazil
Reviews (10)
It's ok but doesn't do much other than show a set of products. We couldn't publish it in the end because they force the colour to be black and you can't customise the text so basically it just did more harm than good to the brand. Kind of disappointing as this is a pro feature you have to pay for and it seems more neglected than the basic features.
The reports are unreliable, they don't run when scheduled to which is a nightmare to work with and Shopify says it is an supported app sp I guess they haven't updated or done maintenance to new APIs
Horrifyingly bad. We were billed 201.60 USD for 27127 subs in June (our first month) and now they charged our card with 336.28 USD for 24159 subs in July! The subs went down in the first place because they accidentally suspended our account and asked us to clean our list using a paid 3rd party tool. They then said oops sorry that email was a mistake and should never have been sent but they never offered compensation - instead at month end they billed more than 50% extra for no reason! Regarding the platform it is clean and minimally designed which is good, that much I can say. Congrats to the design team but the functionality is a horror show: Digital items & out of stock products surface in their recommended products module - so if you have a fast-selling item that is sold out or a shipping insurance that can't be bought on its own - this is what the "AI" will recommend. Shifting from trial to paid, resets the accounts and switched all your automations off - an absolute nightmare Integrations such as review apps are buggy The UI is unintuitive and poorly labelled (there is a form which is not a form, an order placed trigger which doesn't trigger on order placed, filters placed below a trigger which operate as filters above a trigger, puchase date not in last 90 days can include customers who did purchase in last 90 days etc etc) Presets don't work. The memory is faulty so you have to constantly change colours and fonts back to what they are supposed to be regardless of how you setup presets. Signup forms require custom CSS to not look broken on mobile If you pay to remove omnisend branding, it won't automatically remove it like any sensible app, instead you have to go through every single email and remove manually including all future emails, completely unnecessary manual work. Customer support is disorganised and takes an incredible amount of back and forth before anything is escalated. And then you need to wait 48 hours for a qualified "reply" ROI is over-attributed vs Shopify & Google analytics No suppression list - so they will stop you from ever using your own push / sms channels for birthdays for example if you decided to sunset email addresses. a blatant attempt to lock you into / make you upgrade to their push/sms services.
It does work although you have to paste the various bits of code in yourself and the claims management only works in English.
Very easy to use and fair priced Look and feel of builder and final email is good Needs to work on segmentation such as excluding segment A from segment B & smart sending (supressing addresses that just received another email from another app)
It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!
Developer reply ·
We are happy to hear that you had a positive experience with our support team! All orders except for the following are considered a billable order: Shopify POS orders Test orders placed using the bogus gateway Digital orders that don't require shipping Usage charges are processed by Shopify every 24 hours based on the number of orders. With the current billing system, it is not possible to identify canceled orders. We are very happy that you have continued to use the application and our team will be here to help if any questions come up. Annette (Director of Customer Success)
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Developer reply ·
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual. Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided. We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.
This app used to work well but since the update to "version 3.0" - it continuously fails. We have to remember to check on it and every time we do, it is not loading on out of stock products - the developer has to go in and change something but never explains what and never makes a permanent fix. It seems they have introduced a recurring catastrophic error and are unable to fix it. The best answer we have had is "It is a coding issue, I have fixed it" - but then it breaks again a few weeks later.
We installed this last week and so far so good. App is simple but a real timesaver! Support is friendly and efficient.
It works very well, some useful features have been added recently regarding controlling which products appear on PLA campaigns. Support is clear and speedy.