Beneathyourmask

I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty app with even worse customer service. -------Previous review below------- I've been using Shippo for over a year now. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs. Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.

Extremely ineffective app! After installing this app on my site, beneathyourmask.com, my SEO and Meta tags do not update through google any more. So if I want to promote a specific holiday or anything through my tags, I will be stuck with that on my store forever due to this app. This causes my store to look like it hasn't been tended to. Extremely unprofessional and tacky! I reached out to customer service, and they have not been helpful at all. They ask a couple of leading questions to appear as if they're engaged, but they never offer any assistance or actually fix the issue. Now I have to hire someone to resolve the issues this app has caused on my site. I will be uninstalling asap!

Gives me the information I need to file my sales taxes for beneathyourmsak.com. Would love if they could automatically file for me, but my state doesn't allow it.

Works in the background and there's not much for me to do. Currently using the lite version, but will try the pro version as beneathyourmask.com grows.

Tried this for www.beneathyourmask.com but wasn't able to integrate in time. Will try them again if our current option doesn't pan out.

Easy to install and very thorough. Interface is easy to use as well. Very important for us at www.beneathyourmask.com

I never got a chance to fully use Shipstation because the interface was not user friendly and it didn't immediately connect to my store. By the time support called me to help me out, I'd already moved on to a different app and had shipped many packages. It's unfortunate because I'd already loaded all my shipping accounts.

I see Disqus on most sites and see them as a reliable source for blog posts. Great decision as their customer service is A+. I reached out and Denys immediately responded to me and set Disqus up on my site. I'm not a techie at all and I didn't want to have to set this up myself. I'm very grateful for them handling the entire set up for www.beneathyourmask.com !