frockk
Australia
Reviews (11)
really like this -all linked to customers , and their history etc -so makes it very very easy
really easy to set up - lets see how it goes !!
The platform is amazing -best out there .really happy with how it performs and ease of use . Love the courses . 5 stars BUT the support is lacking .very very slow, limited weekend response , no phone number. Urgent issues when you can’t get into your account -took days to get a response ...very stressful when your business is running through it to not be able to ring , or have any online chat . Fix this and you’ll get 5 stars
Developer reply ·
Thank you for your feedback. A member of our support leadership team is reaching out to you!
Exceptional customer service
Developer reply ·
Thank you so much for taking the time to leave this review! We really appreciate it 💖 - The Smile Team ✨
Great friendly support with Emma -fixed in a few minutes -no queues. Very impressed
Works so well -a great ap, keeps you on top of checking your stock too to make sure it’s correct . Very happy with it !
Excellent ap-and great customer service . They fixed something for me within minutes on the weekend -without me having to follow complex instructions. Always quick to respond . 5 stars
why ? current one is perfect, and is all set up how we need it to be . new one is generic and clunky ..and not at all easy for the non techy . not happy . change for change sake
Developer reply ·
Hi! We built the new Order Printer app to improve the interface and offer better performance. I appreciate your feedback, and I'm sorry to hear you haven't enjoyed your experience with the new app so far. If there are any specific feature requests you would like us to share with our developers, please let us know any time via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
Great ap -very very easy to install and set up with products On Shopify - Great customer service . Very happy ..
Developer reply ·
Hi! Thank you for your kind words. It definitely will motivate our team to do better.
Customer support is amazing ..responses are personal , with screen shots of MY store . Has everything you need to run off your online store , without extra stuff that gets in the way . Easy to set up , nice type faces , and intuitive. Very happy
Developer reply ·
Thank you Kathryn! 😊Always a pleasure to help you through this setup. Looking forward to getting all your automations setup!
