DID Electrical
Ireland
Reviews (13)
Nilou was very helpful, she understood and gave us good suggestions to fix the issues, and the app is very good!
Developer reply ·
Thank you so much for your kind words! We’re delighted to hear that Nilou was able to help and that you’re enjoying the app. Your feedback means a lot to us!
The app is great and we use it for our search, filter and merchandising needs. But the customer support is second-to-none. I dealt with Hannah and she was so responsive, polite and effective. They have a way of making you feel like a special client: a great company and great people.
Developer reply ·
Hi there, It is such an honor and with great pleasure that we learn about the positive impact that our app has brought to your business, especially our Search and Filter. Thank you so much for taking the time to write this amazing review! We feel overjoyed that our support was able to provide promptly. And yes, Juan and Dona are the shining gems in our team. We are always available for you and we will continue doing our best to help you however we can! Wishing you continued success! Boost Team
We have found the app easy to use. The team are very proactive and contact us regularly with recommendations.
This app is truly fantastic! Easy to use and has great functionality. What I loved was their awesome support team. We hit an issue with functionality, but Nathan jumped into action and fixed the issue the same day. Everything runs like a dream. Many thanks for the great support!
From the very first interaction with Gorgias, our experience has been and continues to be brilliant. Our replatforming of our ticketing software was relaxed, easy and without any major issue. All minor issues were dealt with in a timely and patient manner. We are now up and running with a really cool system and our agents love it! The flexibility and intuitive design has made everyone's workload easier.
Developer reply ·
It sounds like you are having a great experience with us, Team. Thank you very much for writing such a lovely review! We’ll certainly make sure that your feedback gets shared with everyone! 🙏
Fabulous app that has solved three big issues we have. Kieran has been very patient with us and has helped us out enormously so the support is second to none. The app is incredibly versatile and I would recommend to anyone without hesitation.
Developer reply ·
Thank you for the fantastic review, I'm glad you're so happy with the app and our customer service.
I needed an app that let me scan products in store and print out the shelf edge labels using a mobile printer and a mobile phone. This product didn't actually have that precise functionality though it did lots of other great things. I explained my requirements to Charlie, one of the devs, and he understood what I needed instantly. What is more, he said he would add that functionality to the app and it would be ready within the week. He was a man of his word and now I have this superduper app that can spit out shelf edge labels in all of our 23 stores. It is truly a lifesaver because no other app on Shopify can do this. Well done Charlie on going above and beyond to help us out. We are astounded.
Just wanted to give you an update on the work you did. Last week, we were F – worse than our worst major competitor. And now we are A. We had an LCP of over 7 seconds and now we are down to half a second. The results you have had on our site are nothing short of incredible. I don’t know how you do it and I suspect you won't tell
Great app. Takes the misery out of changing fonts. Also the support is second to none. Thoroughly recommend.
I was struggling with putting parts of my FAQs onto relevant pages and then I started using this app. It is great value for money, easy to use and the customer support is exceptional! Thoroughly recommend.
Developer reply ·
Your satisfaction really makes us proud & happy! So glad you found immediate value from an app. Welcome onboard!
I love how easy-to-use and reliable this app is. The support team are great and very responsive. The app provides a neat solution to quite complex problems that are notoriously hard to solve natively in Shopify
Developer reply ·
Good day to you DID electrical, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority! Best regards, Sam Free Gifts - Customer Support Team.
This app is very handy for pulling information form your website ensuring your customer gets the best experience possible. There customer service is very quick and professional and always there to give a hand when needed.
This is a very powerful app that saves us an awful lot of time. A real game-changer. Aamir in support is fantastic and very knowledgeable. Thoroughly recommended.
