Carving Social Club
Spain
Reviews (11)
This app is exceptional! It's incredibly user-friendly, and every feature works seamlessly. What's more, the customer service is absolutely top-notch and impeccable, going above and beyond to ensure a wonderful experience for users!
Basically, the most important feature that is paying for the subscriptions does not work. If you add it to the chart it works, but if your clients choose to use the pay button they get an error. And they expect us to pay a developer in order to fix this. For us is like false advertising, since the app basically does not work properly.
Funciona muy bien hasta que se te pierde un paquete, o deja de funcionar algo. Con los paquetes perdidos la respuesta automática es "lo escalamos", pero de ahí no pasa. Y de soporte técnico no contestan los mails.
Developer reply ·
Hola, Lamentamos mucho oír hablar de su mala experiencia. Nos pondremos en contacto con usted por correo electrónico para hablar de ello y encontrar una solución adecuada. Relacionado al problema técnico, hemos podido observar que esta en contacto con uno de nuestros accounts managers. Por favor, esté atento a nuestro correo electrónico. Disculpe las molestias causadas. Packlink Team
Works great. Have been using it for some years now. Easy to install. Good mail service for doubts and workarounds.
Great app so far. At the moment is working well for us. We recommend it. Once you figure it out it works good.
Developer reply ·
Thank you for your kind feedback and recommendation. We are glad that you like our app !
Very slow support, you have to send twice or three times emails in order to be answered. Online chat almost never works. The calendar doesn´t look exactly as advertised. It only works in English, if you want a spanish or international calendar this is not your app.
Developer reply ·
Hi Carving Social Club, I'm really sorry that you weren't satisfied with Event Calendar App. We're open from the start that support is currently manned by one person (me) so that means I can't always reply instantly. I do however aim to get back to people as quick as possible, usually within 24 hours. We have many different options available to customise the calendar. If it doesn't look the same as our demo calendar, then this will just be because it's not customised the same. I'm here to help if you need any guidance with this. In terms of multi-language support, that is correct, we currently only support English at the moment. We don't claim anywhere that the Event Calendar is multi-lingual. However, you can add events in whatever language you like, it's just that there are a few words in the user interface that currently cannot be translated. If you have any more questions, please get in touch. Alex
Worst support ever. Nobody can help you out, they just keep sending video tutorials. But nobody, after 5 attempts, can help you install everything properly. We finally managed to have it working, and now we found out they have the worst delivery system ever. Items don´t arrive on time or directly just don´t arrive. And if you try and contact them for shipping issues they just want your clients to find out what has happened, instead of them taking care of the problem. Incredible. Don´t waste your time, very unprofessional. Not what we expected.
Great App. Very easy to use and install. Excellent service, all our questions were answered very quick. It Works perfect for a campaign we want to launch now on february. You can see the results here http://www.carvingsocialclub.com/pages/wesurfskate . We will use it also soon for our customers to tag their pictures using our products so that they show on our products page. Great way to maximize our sales. We like also the fact that we can choose which pictures show and which ones don´t so we can keep our website image nice, clean and cool. Very happy so far.
