Retrogression

We're not using many of this app's features, but we were looking for a simple way to mark specific products variants "in stock". The app is working perfectly and was extremely easy to implement using our theme editor. A+++

We've been using this app for quite some time now, and and while some things were a little strange and clunky at first, a LOT of improvements have been made and new features added during that time. The ability to process a single refund for multiple items being returned is huge, and made things a lot easier for us and our customers. Support is always fast to respond (often instant) and very helpful, and they have implemented features that we've been asking for. We also recently updated out site using a new theme, and our developer had no trouble customizing the app's text and buttons to match the style of or new site, so that's another plus. Doing it right, Return Prime!

This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!

Despite following every detail of the instructions provided by Mailchimp to pause and migrate our automated Welcome email series and Abandoned Cart series (which wasn't exactly rocket science), they are not working. Contacted ShopSync about it, they told me to talk to Mailchimp. Round and round we go... Update: After some expected back & forth with Mailchimp I had to re-create my automations and deleted the old ones that weren't working. So far things seem to be okay, but it really shoudn't have been so hard. I feel if you're going to roll out a "solution" like this that allows people to still use Mailchimp after their messy breakup with Shopify, it should be ready to roll without the end user needing to figure out how to work out the bugs. I also just noticed that on the exact date we synced to this app, our number of contacts somehow DOUBLED and put us into a much higher price bracket with Mailchimp. Still waiting to hear back from them about that one. Another update: We even had trouble deleting this app! After deciding to scrap this whole mess and just use Shopify Email instead, MailChimp told us that all we needed to do to disconnect MailChimp from the signup form on our site was to delete the ShopSync app. Not true! After a week of ShopSync saying "Talk to MailChimp" and MailChimp saying "Talk to ShopSync", we had to hire a developer to come clean up the mess left behind by this app and MailChimp in order to get our signup forms working again. Total pain in the ass.

Finally! Email templates that check all the boxes where others fall short. Our emails look consistent with our site design and display all the information we need them to, and the invoices we send our customers finally look professional and match our other emails. We hit a few minor snags while editing our templates but the support team was always lightning fast to respond and are super helpful. Well worth the price!

This shipping calculator is a super handy addition to our shopping cart and greatly reduces the amount of emails that would come in asking, "How much is shipping to _______?" The support team is always lightning fast to respond and has been very helpful with getting the widget to look great and work perfectly on our site. A++++

We looked at every "back in stock" app available and this one is hands-down the best. It looks great on our site, doesn't use any annoying pop-ups and the dashboard is very user-friendly. It is also the easiest to customize and it was super easy to make the customer notification emails perfectly match our existing marketing emails. Between this one and the Wishlist app that we are also using, Mascot is awesome!

It works alright but why are we being billed $3.99 per month for this? That's not even an option shown on the pricing details...

This app is problematic in odd ways and support is inconsistent. In my experience, emails are answered about two weeks later and the problems I'm reporting are not getting fixed. It's only $2 so I suppose you get what you pay for...

ShippingEasy is awesome! The customer service is even better, especially because of the chat option. It is slightly complicated to learn, but once you understand it and have your routine down, its a very well made, efficient shipping program.

This app is perfect, really easy to integrate into product descriptions and I'm not finding it to be "buggy" at all. Plus, the support has been amazing and Denys has been extremely helpful in helping me customize the tabs to fit the look and functionality of my site.