Verena Street Coffee Co.

This app was quick and easy to install and implement. It allowed us to have a legitimate working solution for military discounts (etc.) within a matter of a few minutes! I have wanted to offer military/veteran discounts for a number of years but was intimidated by what it would take logistically and what it would cost. GovX has been extremely simple and easy and has worked great without any issues. It was particularly beneficial to have no up front costs or subscription fees other than paying a commission on any orders originating from their website.

We migrated from Mailchimp to Klaviyo a month before our BFCM promos. It was very easy to figure things out and utilize all of the help documents from Klaviyo to optimize things in record time. I made it a priority and we were able to migrate much quicker than anticipated. Learning about list cleaning and list warming was all new to me, I had been on Mailchimp for so long that I didn't have visibility to any of that. I cut my list in half simply by scrubbing anybody who had bounced more than 6 times or had not opened or clicked anything for over 2 years. The result was that I actually cut our costs by moving to Klaviyo and ended up with a more effective email list at the end of the day.

After thoroughly researching a multitude of wholesale B2B Shopify apps, I felt SparkLayer was the most professional, up to date option. This was not something I wanted to test out 3 or 4 different apps before choosing the best option. After comparing the options I could tell SparkLayer was probably our best option. Another major point of difference was that I was able to schedule a live demo with a real human and it was someone from the actual SparkLayer team, not some outsourced employee from a different country like another demo I had. It has definitely proven to fill all our needs without any issues or conflicts with other apps or feature of our store. The implementation went very smoothly and they installed the code changes in our theme for us in very short time. Even with US/UK time zone differences, support is always very prompt and timely. It also worked very well right out of the box, our first customer we invited to use it was placing orders on it immediately after we invited them, and had no issues logging in and using the SparkLayer interface without any guidance or assistance from us.

App is easy to use and very intuitive, giving lots of options for customization. We sought to use our own icons and certification logos and this app allowed total customization of size of the icons, the text, the placement, colors, etc. and allows filtering for certain badges or icons to show on certain product pages based on product tags. Honestly it got us farther than I expected in a short amount of time. Support is extremely responsive, quick, and accommodating. I made several suggestions for general improvement of the app, such as centering 4 badges in the middle of our footer instead of spreading out across a large page, and they immediately implemented most of them on our live store!

I found Rebuy to be easy to implement, very intuitive, with seamless integration and almost no delay between changing things in Rebuy and seeing them implemented on our live site. I opened a chat support with a few early questions and that turned into a weeklong, ongoing chat with the same chat agent, Tom, where I fired dozens of questions about how to do certain things and how to implement desired setups. Between the chat support and help guides I was able to build out 10x more functionality with this in 3 days than I did with a previous upsell app over 9 months. I got responses from Tom at all hours of the day and night and rarely had any kind of delay in response. At certain points I sent a bulleted list of questions and got prompt and diligent follow-up on each one of my questions.

Excellent customer support and service. Very timely response, very helpful, great follow-through. They are highly engaged in the success of their customers.

We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.