1stMobile.UK

Absolutely brilliant. We wanted a free shipping option on specific products rather than having to use the blanket setting on the whole shop, which is all the basic Shopify app allows you to do. I read a few reviews and decided to install, wasn't sure how to set up (it looks straightforward enough but I'm not good with this sort of thing), so I asked via chat if this was possible and Mira set it all up for us there and then. And all this very late on a Sunday evening. I wasn't even expecting a reply until at least the following day! A quick test shows it works perfectly, exactly what we wanted and all done and set up in minutes. Blown away by the level of service provided which I did not expect from a free app, and I'll certainly be looking at what else they offer. Superb and seamless throughout.

OK, updated review. It does the job but the annoying thing is it's about the 12th item on the "More Actions" drop down list, which cannot be edited. As something we use every day, several times a day would it not make more sense to have a single button access? You can bookmark the link to print a single order but then it prints an "Order Printer" logo in the top left corner, overprinting our own logo so again, flawed because something has been added that serves no useful purpose.

First of all it was extremely confusing to set up and i've no idea what the online messaging thing is actually supposed to do, but even worse, they're registering return requests as chargebacks. Klarna's own site state that you need to register an account with them to be able to offer the service with Shopify, while Shopify said exactly the opposite, just enable Klarna and it will work. It did, but by then we had already set up an account with Klarna so I don't know whether we needed it or not. As others have said, support is awful. I contacted them three times and eventually got a reply, which had literally nothing to do with the questions I had asked them. But the worst was to come. We have only had Klarna set up for a couple of months, have received a few orders (would we have got those orders without Klarna? None were high value) but here's the problem: If a buyer wants to return an item they apparently have to report it to Klarna. Klarna them register this return as a chargeback and you're charged £10 for the privilege. Having NEVER had a chargeback in 6 years we have now had 3 in 2 days, one for an order that was never sent because the buyer asked to cancel - it seems Klarna need to be notified and then register this as a chargeback. A second order from the SAME buyer which WE cancelled and this was also then registered as a chargeback, and a third one today, after a customer had asked to return an item and we agreed and gave him return details only to be notified 2 hours later that he had filed a chargeback. This time we asked the buyer why he had filed a chargeback as we had already accepted his return request and he insists he hasn't, only that he had to inform Klarna he was returning the item. This is how we found out what was happening. It's absolutely farcical - we're charged £10 and have to fill in a chargeback defence claim even though the buyer (apparently) hasn't filed a chargeback. It seems that it's just Klarna being Klarna. Needless to say we have now disabled the payment option and unless we get a full personal explanation and assurances that it won't happen again we will not be using Klarna in the future. REPLY TO KLARNA'S RESPONSE: I'm well aware that this is for the on-Site Messaging app and not the Klarna Payment System but it is important that business owners understand what they are getting into, and you have provided a classic example of the problem here: You state that "If you have enabled Klarna via Shopify Payments, returns registered by customers through the Klarna app will come through as disputes. You must respond to them via email to avoid the chargeback. Chargebacks will only occur if you do not respond, at which point Klarna will close the dispute in favor of the customer." Well I'm sorry, but that's absurd. Why would a return be logged as a dispute? Every business on here will tell you that returns are common and there is no reason whatsoever that you should be logging them as a dispute. Furthermore, it puts us in a very difficult position because we have no idea what the buyer has said to Klarna. If Klarna are to intervene at all it should only be as a last resort. In my case I had a buyer who asked for a refund before the item had even been dispatched and you logged it as a dispute, another order from the same buyer which we cancelled because of the first dispute (we didn't want to risk another dispute but she reported it AFTER we had cancelled the order and you logged it as a dispute anyway, and this third one. This third one is a relatively high ticket item that the buyer has returned, falsely claiming it is faulty. we have rigorously tested and inspected the item and it is working perfectly. Despite this, from day one it has been logged as a dispute. It is now 5 days since the buyer returned the item and we have since tried to contact the buyer. However, in a previous email, when we advised him that the item needed to be tested he replied stating that "we had no reason to contact him" and email are now being returned undelivered, indicating that he has blocked us. Why? Because, according to him, Klarna has ALREADY REFUNDED HIM. If that is the case he was refunded before we even received the item back from him. His return is well past the window for unwanted purchase returns and there is nothing wrong with the item, as we suspected, so he is not entitled to a refund under the terms of the Consumer rights Act but it seems you've given him one anyway. This order has NOT been cancelled because he is not entitled to a refund but we haven't even had the chance to put our case forward. According to the details on our Shopify dashboard. "The inquiry response has been submitted. The customer’s bank will receive the response on March 14, 2025 at 11:00 pm". Where does this leave us? Because we are therefore still owed 100% of the payment. Sorry, but you cannot treat people this way. Retailers have rights too. You should not have taken ANY action without communicating with us first, you should absolutely not be making decisions based on nothing more than the fact that the buyer asked to return an item and we should not have to chase for a payment that has already been made then apparently taken away from us again, which is precisely what will happen when you finally get around the looking at this case on March 14. Regardless of the outcome you should not be placing us in this position in the first place. There's no way I will be reintroducing Klarna if this is how you deal with returns, there is no need for you to intervene at all. REPLY TO 2nd KLARNA RESPONSE: You're damned right we should not have received chargebacks, and needless to say the main one has now been found in the buyer's favour despite providing thorough representation explaining that after extensive tests we found absolutely nothing wrong with the item the buyer returned claiming it was faulty. A conclusion that despite contacting us many times, including several abusive messages, simply stating that he is not paying NOT ONCE has the buyer contested our findings. Yet Klarna still found the case in his favour. As my chance to present our case closed at midnight on 12 March and the decision was made just 4 hours later, at 04:00 a.m., clearly this decision was made by bot. Absolute farce and I will indeed be contacting you by email, because if this decision isn't reversed we're going to court. NEW UPDATE - FUNDS REIMBURSED: I want to be as fair as possible so I have agreed to update the review. Klarna have contacted me and said they would look into this matter, and as a result I have been refunded for the full amount of the chargeback that was taken from me. However, how and why all of this happened I still have no idea or any real explanation. The payment should not have been taken from me in the first place and I've only got back what was rightfully and legally mine after a lot of hassle so I'm not really sure what I'm expected to say. I do appreciate the refund but this should never have happened. The help received from the Messaging team is very much appreciated but I still think the whole system lacks a lot of clarity and unfortunately it's a case of "once bitten twice shy" for me. I'm not sure if Klarna expected the review to be removed but there's no getting away from what happened.

Excellent, one of the few QR code apps that I have found that works consistently.

Outstanding service. We had an issue which may have been of our own making which was solved within minutes. I spent 3 days trying to find the problem, they sorted it in minutes despite being late on Friday night. App now works perfectly, is very simple to use but makes a real difference to tidying up the product pages by using Accordions. Very flexible, very cost effective and highly recommended.

Outstanding. Very easy to set up, includes pre-composed Privacy Policies all set up in the website page style, option to edit the text and to use a smaller 'floating' bar instead of a full length one. A quick question via chat got a quick answer. What more do you need?

Brilliant, thank you. I don't normally like these sort of things but the fact that it is highly customisable, from the number and size of snowflakes to the area of the page covered, time, speed and background opacity means you can add a great seasonal effect while keeping it minimal so people are not put off.

Fantastic app, easy to integrate (and they'll do it for you if you can't), very clean and easy to use, works perfectly every time. Outstanding service and support and very easy to recommend.

Works extremely well with options to limit both the number of items or the total basket, which many of the alternatives we looked at do not have. We actually broke it when adding another app which changed the way our cart behaves (so entirely our fault), but Tommy at Molsoft came up with a fix within a couple a hours and applied it for us too. Great app and outstanding service, highly recommended.

The easiest page builder I have used, solved a number of problems and the support was very knowledgeable and amicable. Slightly more expensive than some of the others I tried but the best for ease of use, and after all you get what you pay for and it will pay for itself anyway. It will save you far more in time than it costs. Highly recommended.