Classy Cufflinks
United States
Reviews (13)
Very helpful in transitioning my marketplaces using Shopify.
It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business. We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute. I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.
Developer reply ·
Thank you for your feedback. We have thoroughly reviewed your interactions with our team and confirmed that your dedicated Customer Success Manager has been actively assisting with numerous adjustments tailored to your workflow. Regarding product mapping, which was essentially the final step needed to complete your setup, we do offer the capability to upload and efficiently map large volumes of products via Excel. Currently, this can only be done from the support end, but we are planning to introduce this feature for end-users soon. However, our progress was delayed as we were waiting for the response from your side over several months, which affected the completion of your onboarding. We are still ready to assist with accurately transferring your data into the books and would welcome the opportunity to have you as a valued customer moving forward.
Love all these CedCommerce Apps.
Love all these CedCommerce Apps.
Helped me get established on additional marktplaces - thank you
I have a very large catalog (200 products and 4,000 skus). I finally got eBay linked to Shopify - CedCommerce are the ones that got it done. A bit of a learning curve to use the app but the support is first class. Thank you.
Most productive shipping app
The support is excellent even with the most difficult questions A+++
Very easy to install and a great looking app. Great technical support ot get up and going and many ideas to enhance traffic.
I used this app to save me time and increase page speed - saved 490-hrs and $20,000 so far. Very happy.
