Alef Bet by Paula
United States
Reviews (14)
Honest and efficient, and very easy to work with.
Thank goodness I have this program with the ever changing metal market pricing! I can update my changes quickly and daily if I have to. The dedicated customer support is priceless. It took me a very long time to learn the program, but that was because I NEVER was organized in 20 years. Now I am fully aware of all of my costs, my inventory, my sales channels and images. The one-on-one help through the customer service was priceless. I am on two channels now, working on a 3rd and all of my data is on one database. I am grateful I made this decision to go with Valigara.
Rep AI has been a huge improvement for our site. Before using it, search wasn’t helpful, and people would leave quickly when they couldn’t find what they needed. Now, it actually helps customers get the right information while also giving them the confidence to make a purchase. It’s a real replacement for search, not just another chatbot. I also like that it keeps improving. Adding to the knowledge base over time makes it smarter and more useful. Plus, it’s driving real revenue—especially on nights and weekends when our customer service team is offline. It fills the gap and keeps things running smoothly. Onboarding was one of the best I’ve experienced—fast responses, hands-on support, and a team that genuinely wanted us to succeed. I’ve tried plenty of chat and search tools before, but this is the first one that actually delivers.
This app was recommended to me to try out "why people are leaving" the website. Then I started looking around at the other features and reached out for help setting up a conversion campaign. I am so impressed by the help! It's been a week and I did not hesitate to upgrade at all!!
Developer reply ·
Dear Alef Bet Team, Thank you very much for this lovely review, I'm really glad that you are happy with our app and were impressed with the help. I wish you all the best with your business and please feel free to reach out to us anytime if you need any assistance. Kind regards, Réka from the OptiMonk team
The customer service is excellent and immediately helps with all issues. I really like this aspect!
Developer reply ·
Many thanks for the 5-star rating. 🥰 If there's anything we can do to improve our offering, please let us know!💛
I have been using the app for some time now, and recently switched themes. The tabs were messed up, it was the theme that changed the layout. I reached out to customer support and they actually went in twice to fix it just the way I wanted. Excellent customer support and a great app.
Very easy to ask for help and achieve it. I reached out and the issue was resolved immediately. I hope the app generates lots of sales.
Developer reply ·
Thank you so much for your wonderful review! It was a pleasure for us to assist you and we look forward to working with you in the future.
I tried this app, and decided to book a call. I am so happy that I did! I had wonderful service from Manoj who was very detail-oriented and really took the time with me to make this app look perfect and perform perfectly to match my website. I had the app installed (prior to making the changes) and 2 upsell orders came in when it wasn't even set up properly! So, now I have great hopes for this app to perform well. The customer service-- highly recommend!!!
Developer reply ·
Hey Alissa!! Thank you so much for your review... We are so grateful for your words! 🙏🙏🙏 Support team is always there to help you with your queries...🤗 Keep upselling with iCart and increase your AOV ✌ Best Wishes from iCart team🤞
I am transferring my wholesale account here, honestly I have not introduced the platform to my customer yet BUT the help I have gotten so far to set up the account and fix the "little" issues has been remarkable. I am excited to test this app out, and will report back. So far I can tell you I am very pleased.
Just trying out the app, which seems great but shout out to Nikita Pchelintsev and his help! Very prompt and detail-oriented. Fantastic customer service!
The app is excellent and really works nicely. I recently told Ricardo Osorio that I am terrible at reading instructions and he offered to move the placement of my widget within the store without any hesitation. That is excellent service!!! I also looked at my analytics from within the app and was pleasantly surprised to amount of add-ons I really do have! I highly recommend this app.
I have been using this app for a year now on the free plan, and decided to upgrade to the paid version to unlock the features. I went to the live chat and Louis answered my chat. revision: Asking for personal help is the best! They know how to really treat their customers well. I cannot explain the kindness and help he provided! I told him right away I hate reading articles and if he could help me I would be happy. OMG! He set everything up and remembered to include links on articles for google that even I forgot about. I am so impressed! I am so happy! He took care of my logo, my coupons and everything. If this is the sort of service I will be a lifetime customer. Good job judgeme and keep Louis happy!!!!
No problems at all. A great app overall. I updated my review to say it does work on my theme, I just needed to read the instructions. Woops.
Great app-- easy to use and very great choices of design a well. I like that I can choose the date and time of when to put it up and have clickable links. Thank you for the feedback! Glad to hear you are enjoying the Announcement Bar app, and we wish you the best of luck with sales!