← Merchants

Ranok Inc

United States

Reviews (18)

★★★★★
Shopify

12/17/2025 - A year has passed, and Veeqo is still a dumpster. They still have not been able to fix the issue with canceled labels appearing on the USPS scan form. Such useless support doesn’t exist in any other organization. Most likely inherited from Amazon. Tickets remain unresolved for 2-3-4 months. UPS claims can’t be filed because a master account is required, and Veeqo says, ‘File it yourself, we don’t know anything,’ while UPS says only a master account can file the claim. USPS labels are deleted, but they always stay on the USPS scan form and later appear as accepted packages. Consequently, no one will refund you for the label. In one of my favorite movies, there was a phrase: ‘an avalanche of sh*t.’ This perfectly describes this app.

on Veeqo: An Amazon Company · Over 1 year using the app
★★★★★
Shopify

The app imports all users indiscriminately, including those from imported Amazon and eBay orders, and so on. As a result, the number of profiles increases several times over, and the cost of using the app rises accordingly. These profiles are useless because they do not even have real contact information. It turns out to be a waste of money. Support is useless, and the online chat is unavailable unless you pay. The average response time by email feels like a year and a half. I used another app that costs twice as little, and there was no such problem — everything worked out of the box.

Developer reply ·

Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, or profiles with emails unattached to real individuals, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain their data so you can understand the actions they have taken. A member of our team has reached out to you over email, and is looking forward to working with you to help solve this issue. In addition to your access to email support for the first 60 days of your free plan, you still have access to the following resources on your plan: - Klaviyo Community (https://community.klaviyo.com/), where you can connect with peers, join user groups, and crowdsource industry professionals for advice. - Klaviyo Help Center (https://help.klaviyo.com/hc/en-us), where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. - Klaviyo Academy (https://academy.klaviyo.com/en-us), where you can find courses and certifications to enhance your Klaviyo knowledge and skills.

on Klaviyo: Email Marketing & SMS · About 5 hours using the app
★★★★★
Shopify

Very Good!

on GetSale Bulk Discounts & Sales · Over 1 year using the app
★★★★★
Shopify

Works fine for me. Thank you!

on Essential Announcement Bar · 3 months using the app
★★★★★
Shopify

An excellent app and excellent support, always solving problems and always available!

on AddressGuard Address Validator · 5 months using the app
★★★★★
Shopify

Great app. We struggled with support for a long time to resolve one issue, but we finally got it sorted out.

Developer reply ·

Thank you immensely for your 5-star review! We’re overjoyed to hear that our app and services are meeting your needs and exceeding your expectations. Your support is deeply appreciated. All the best, Trustoo team❤️

on CWILL(Trustoo) Product Reviews · 24 days using the app
★★★★★
Shopify

A complete disaster—after connecting a shop, it can’t be disconnected, and there’s constantly an “rpc call error]}” message. Support can’t do anything other than suggest using incognito mode. My God, what a nightmare in the 21st century.

on TikTok · 4 months using the app
★★★★★
Shopify

Their statistics show that the number of orders made through their ads is 3 to 10 times higher than the total number of orders on the site. Their support is the most useless thing in the world; I’ve been corresponding for a month and, apart from stupid responses like ‘third-party statistics may differ,’ I haven’t heard anything else.

on Facebook & Instagram · Over 1 year using the app
★★★★★
Shopify

Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.

Developer reply ·

Thanks for your feedback, Our app is designed this way, if an order has been sent to Shopify and is canceled on the marketplace, the corresponding order in Shopify is also canceled. However inventory levels remain unaffected. The cancellation does not result in the product being restocked. This behavior is deliberate considering the possible reasons for cancellation, (for example, unable to fulfil due to damaged or missing stock). The reason is not provided to us from the marketplace. If Shopify Marketplace was to restock the product, that risks overselling an item that is potentially unavailable. Our team is available 24/7 please reach out for any further queries. Nikki

on Shopify Marketplace Connect · 4 months using the app
★★★★★
Shopify

Update: The issue has been resolved, I'm happy. Everything was working fine until one day. One of the main filters, availability, stopped working. The support can only write half a screen of text about how sorry they are and how they understand how important it is. But the ability to solve the problem is absent. I never thought I would say this, but Shopify support has become more useless than Amazon support.

Developer reply ·

Update: This problem has been fixed now on Shopify's end. As you identified, there was a recent issue specifically with the availability filter, but not all online store themes were affected depending on how the theme was coded. The issue has been patched now.

on Shopify Search & Discovery · Over 1 year using the app
★★★★★
Shopify

What a nightmare. I installed the app. Out of the products that were already being sold on Amazon, some were shown without an ASIN and some with an ASIN. I asked support why, what the nightmare continued... An hour of messaging, at first they say they're not on Amazon, I say how come here's the screenshot, they say oh yes they are, I checked myself. "Refresh the page," they say. I refresh, same thing, I send him the screenshot again, they say the products are not on Amazon. I say how can they not be, you just checked and said they were. Such uselessness.

on CedCommerce Amazon Channel · About 3 hours using the app
★★★★★
Shopify

An easy way to add a Language selector to your web site. Thank you!

Developer reply ·

Thank you for your review. We are pleased that the app turned helpful to you in your business🥰! If you have any questions about setting up and customizing selectors, please let us know. We'll be glad to help!

on Geolocation & Markets—Selecty · 7 days using the app
★★★★★
Shopify

I really liked the app! It saves the need to spend time filling out returns. The support is just impeccable! They responded to questions and helped set up the app within a few hours. Thank you!

on Sidr ‑ Sales Tax Automation · About 2 hours using the app
★★★★★
Shopify

Great app and excellent support that fixed the issue quite quickly when it arose. Thank you!

on RT: WhatsApp Chat Button · 5 months using the app
★★★★★
Shopify

Despite my very difficult and complicated nature as a client, they tried to solve a problem that was not in their profile. Thank you!

on Tapita AI SEO Optimizer, Speed · 4 days using the app
★★★★★
Shopify

I really like the app. It works immediately after installation, and the support team quickly made some adjustments that I needed. Thank you!

Developer reply ·

Hello to our friends at Ranok Inc Thank you for your review. We wish you and your store a great success!!

on Upsell Cart Drawer: Upcart · About 18 hours using the app
★★★★★
Shopify

I really like the app. It works immediately after installation, and the support team quickly made some adjustments that I needed. Thank you!

on Also Bought CBB · About 17 hours using the app
★★★★★
Shopify

Complete scammers. Everything is set up in such a way that after choosing the 14-day trial period, you thought that all the features of the pro version were still unavailable to you. So you switched to the pro version right away. The very first function I tested, which is adding alt tags to images, doesn't work correctly. Despite clear settings indicating not to overwrite the current text, it still overwrites it. The support team is not helpful at all and says it's supposed to be that way. After just 3 minutes of using it, I asked for a refund. We'll see.

Developer reply ·

Hi, Thank you so much for taking time to leave us a review. As promised, we are willing to refund the app charge which was triggered by an accident. We are genuinely delighted to learn that the situation has been clarified and we hope that our diligent efforts have showcased our empathy and sincerity in resolving this matter. If you need any further help, please feel free to ask Best regards, Avada Support Team

on Avada AI SEO Image Optimizer · About 1 hour using the app