Nutmeg Games
United States
Reviews (7)
Product Last Sync Status = "Failed - Internal Error".
Developer reply ·
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
This app works very well for our trading card business.
5-star support. Far superior to Marketplace Connect support, CEDCommerce, and Amazon Integration Plus. Unfortunately, we had to uninstall the app because it is not capable of syncing customer data (name, address, phone) from Amazon orders to Shopify. We were told we had to manually copy and paste the data for each order.
THIS APP CAUSES OVERSELLS ON AMAZON Ever since Shopify bought Codisto, support has been absolutely terrible. Our latest answer from support is that we have "too many items" for the app to sync from Shopify in less than 24 hours. There is no way to disable certain products, so the app imports every product in the catalog. Due to the size, the app syncs inventory from every 24 hours, which would be fine, but the app OVERWRITES your Amazon inventory with the previous day's Shopify count, causing items to continuously oversell on Amazon. Our perfect rating on Amazon was slammed due to this apps inefficiency. Support told us several times that they "implemented a fix", but a different support tech would get back to us and state there "is no fix". When we asked what "fix" was implemented, they asked for a different order to investigate. This went around in circles for MONTHS. Note that this is NOT supported by Shopify. The support staff told us to "contact Shopify support" to reduce the number of transactions we have on Shopify. ???
Developer reply ·
Thanks for your review! We do pride ourselves on our support, it's important our merchants always have someone to reach out to at any time and with the required knowledge, available 24/7 😎 Nikki
Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.
Developer reply ·
Hi there, Keren here :) Our customer support team has tried to reach out to you. Please be in touch with us at info@rise.ai with your availability for a conversation and best contact number - customer satisfaction is our number 1 priority and we'd like to ensure we resolve this fairly. Regarding pricing, our plans are structured according to business size. This makes it easer for businesses to determine which plan is best for them. How do we measure business size? According to the total number of store orders processed per month. If your orders exceed the amount included in your plan, then there is an additional fee per order. This is explained on our Pricing Page - https://rise.ai/pricing For any billing questions, please reach out to our customer support team. We can also help with recommending the most cost-effective plan for your business. Looking forward to hearing from you so we can sort this out. All the best, Keren
