Western Soul®

I am extremely dissatisfied with my experience with Reviews.io. I upgraded my plan specifically so that my Shop App reviews would sync to my website, but after three weeks, the integration is still not working properly. I have contacted Reviews.io numerous times trying to get this resolved, yet my dashboard continues to show that the reviews are not syncing. Even more concerning, some of the reviews that do appear to be coming through are being connected to the wrong products. This creates an entirely new problem, because customers may see reviews that do not actually belong to the product they are viewing. I am paying more for a plan specifically to have this feature, and after three weeks I still do not have a properly functioning review sync. I should not have to repeatedly contact support for a paid feature that was the entire reason I upgraded in the first place. At this point, the amount of time I have spent trying to get this working has been extremely frustrating. If Reviews.io offers Shop App review syncing as a paid feature, it needs to work correctly — including matching reviews to the correct products. Very disappointing experience so far.

Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one-page checkout so that customers can CHOOSE the payment method they want to use. Plus they hold hostage my products reviews. This is a shopify product. Why aren't the product reviews synced to my website? Instead were expected to pay even MORE to have the reviews synced to our website. And this used to be free and we have PAY to get customers to see our product on the shop app. Nothing but greed.

I installed this app over the weekend and emailed support with questions. I was not expecting to receive an answer over the weekend; however, they did answer right away! I'm looking forward to having better success with my ads now. Thank you for the great support, Kai and team!

Support does not answer support emails and there is an issue with the email verification on my account. I have attempted to contact them numerous times over the last month with no response from them.

Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states "96% percent of users get better results and higher ROI after an onboarding call Book a FREE onboarding call During the onboarding we will Set up your product feed and improve your ROI Discuss how to improve the conversion rates for your campaigns Optimize your product feed to improve the quality of the listings Show you the best use cases from companies like yours" This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke . I do not feel like a valued customer so far! Not sure if I will keep this app.

I like this app for the cost effectiveness, only a one-time charge and very responsive customer service! Very easy to use. Thank you!

Great feed, easy to use. Great customer service that is easy to reach! I really like the bulk editing feature!

Fairly easy setup and support is there to guide you all the way. Didn't have to add product categories. Customer service is easily reachable and solves issues quickly. My feed was missing the color(I have a apparel store) on some items and it was resolved in just a few minutes.

Easy set up! Great customer service. Was there to guide me through the setup process. Definitely recommend.

Awesome app! Best app I've ever used! Customer service is there all the way to help you if you need it. So easy to set up! Hopefully it performs as great as the service I've had so far! Thank you Diego!

This app was super easy to install and everything worked perfectly for me. Customer service was very responsive in answering emails. The best part is my website loads so fast! This is probably the best app I’ve installed so far. Highly recommend!