Seido Knives
Canada
Reviews (8)
We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking, WISMO and shipping updates, without needing human intervention. The pre-sales aspect to it is also a strong selling point. Our customers' can get product suggestions and answers to common questions reducing any friction during the buying process. For ecom brands dealing with high traffic, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. I highly recommend Gorgias.
Developer reply ·
Thank you for the kind words, Seido Knives team! We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way. It’s great to be part of your support stack after all these years!
Great app, excellent customer service and a reliable team. Highly recommend. Thank you!
Thank you Durra. Great app and excellent support, their team is very responsive which is definitely a bonus. The tooling helps a ton with tracking P&L. Primarily because it pulls in all the ad spend accross all (most) ad channels and they have integrations with all major shipping platforms. Although it's overpriced IMO and there are still some limitations, nonetheless overall a good app and I'm happy with it. 4.5 stars.
Developer reply ·
Hi Seido Knives store admin, Here is Harper from the TrueProfit team. First of all, I sincerely thank you for leaving a review. We appreciate your feedback and comment about your experience using our app and loving our support. Besides that, to improve your experience, we will keep improving our services for valued TrueProft users like you. Thank you for the loving words you've shared and for being the best part of the TrueProfit app. Also, I highly recommend you to check our blog for the latest news regarding not only TrueProfit but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@trueprofit.io Best regards, Harper TrueProfit by OneCommerce
This is a great app, with a stellar support team that will work with you and see it through that it's fully integrated into your tech stack. It's also very priced considering what it can do. I highly recommend it.
Great app, great support - overall very happy with it. I highly recommend this app.
Developer reply ·
Your review is greatly appreciated and I'm delighted to hear you are happy with the app. Please don't hesitate to reach out with any questions that may come up in the future. - Ilana
Great app and customer service. It's significantly helped us recover our AB checkouts. A bit costly but worth it, I highly recommend it.
This is an excellent app, I highly recommend it. It immediately increased our AOV. They're support team was very helpful in setting it up as well as making the necessary customizations so that it would function to our liking. I am very happy with it.
Been using this app for a few weeks now and I really like it. The support is great, and its loaded with rich practical features to increase AOV. In just few weeks we have seen a relative, substantial AOV increase. Very happy with it. I strongly recommend this app.
