MUSUBI KILN

I have been using the app for a year already. They may have increased the number of customers, and I felt that the response time and quality of their customer support seemed to have dropped, but when I honestly discussed this with them about that, they responded quickly with a very competent staff, and serious problems that had occurred were resolved. In addition, he was quick to develop the necessary features. They are very good with both tools and people, so the more capacity they have to handle customer support, the better the service is bound to be.

It is a good tool, but it shows only a gray band on product pages that do not have UGC, which breaks up the sophistication of the shop design. Update 2022/12/22 I was told by customer support that it was impossible to get rid of the gray box before, except by using the Fallback Gallery feature, but they have now solved the problem. It would be a better tool if it were possible to analyze the performance of each UGC in more detail. The goal of UGC is not to get published, but it is also important to make improvements based on performance.

Very high quality customer service. Quick reply on Chat and helpful. Thank you so much for your support guys.

The app works minimally, but sometimes it does not switch to the preorder display when stock runs out, causing customers to order without being aware of the preorder. Also, when you contact support, in many cases they misunderstand your questions or forget past conversations and make you repeat the same explanations over and over again. The quality of support is critical and I am tempted to look for an alternative application. I really like the new back in stock feature, but hope it can be integrated with klaviyo and others as it does not allow for effectiveness analysis.

It is amazing to get such a large number of analyses completely free of charge. I contacted support to see if a basket analysis is available, and Jasmine was very attentive and helpful.

The app works great. Sometimes it has troubles, but very quicky reply from Customer support and so helpful.

That's a very simple app but working very well. There were so many inquiries about when it would be delivered, but thanks to the display of this app, it has been reduced.

This app is working well in our store and is helping to boost sales. If you could turn off the price cents display in the app section, I have nothing else to say.

Very useful. Good UI and many of integration options with other apps. I have installed this app to my multiple stores.