Octopus Denmark

Thank you so much for your review. Hope all things are well on your end. We are happy that our service helps. :) Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help

Dear Octopus Denmark, thank you for taking the time and writing a review. We are really sad you had a bad experience with our app but unfortunately you obviously did not notice the information pop up which occurs before starting the first campaign to inform new customers exactly how our product works. Furthermore we did not receive any email from you regarding your problem. As you can read in many other reviews we of course are available on weekends and work 24/7. It is really sad that the first contact / info from you was the negative review without giving us a chance to help you. We really would love to hear back from you an answer to our last emails. Kind regards

Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

I'm sorry this is not working for you anymore. We tried to address the issue multiple times, but due to extensive customization of the store, we have not been able to fix this for you. We are truly sorry and thank you for your trust over the past 4 years.

Dear Steen, First of all, many thanks for your valuable review of our app. Thanks for your kind words about our support. I really appreciate the same on behalf of the entire team. Good to know that you are happy with the support we have provided you :-) We're always here to address any concerns or answer any questions. Happy to help you. Thank you for choosing us! Thank you, Ashwitha from AdNabu Team

Hi Octopus Denmark, We are really sorry to hear that our service doesn't meet your expectations. As a Self-Help tool we make sure to provide as much free training content through our Channacademy and HelpCentre to set our customers up for success using our tool. We also offer every customer the possibility of our team setting up your first feed or API for free which comes with a walkthrough with one of our Technical Support Agents. This has proven to be an excellent opportunity for our customer to ask any questions they have about the tool. We did offer you to sit down with 2 members of our team which you declined to accept making it difficult for us to give you a complete and in-depth walkthrough of our tool, we are sorry that you didn't get to experience this. We have a collaborative relationship with all our customers and if an error happens we will do our best to handle this issue from our side, however with thousands of integrations to different marketplaces and webshops we do sometimes require our customers to investigate issues on their end. Our Technical Support department can provide you the best solutions to resolve your issue and even implement these if its within their power, however if they physically cannot then we of course have to ask our customers to help complete the troubleshoot. We are very sorry that we didn't get the opportunity to sit with you and show you the tool so you could get up and running quickly. We wish you all the success with finding a tool which fits your expectations and if you are ever open to trying us again a member of our team would love to show you the possibilities of Channable! Wishing you all the best for your business and future endeavours! Channable team.

Dear Steen, Many thanks for your valuable 5-star review for the services provided by our app. Much appreciated on behalf of the entire team. I am happy that we could be of assistance during your need. Your acknowledgment truly means a lot to us. We look forward to meeting your expectations in the future as well. Warm Regards, Neha Singh

Hello there, This is Ewa from AdRoll's Customer Support Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. With the GDPR banner options, yes, while creating the account two options are available for the companies registered in European Union; AdRoll's default banner and a custom banner. I understand that the AdRoll's banner was implemented on your website unintentionally, I'm very sorry about that. We were able to find your account with AdRoll and noticed that the GDPR settings have been changed to use the custom banner from now on. I have also emailed you, could you please check your inbox, whenever you have a minute? I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Thank you, Ewa

Hi Octopus Denmark store admin, This is Windy from Socialhead Team. First of all, I sincerely thank you for your review. We really appreciate your feedback and comment about your experience when using our app and loving our support. If you need any further assistance, please let us know via our live chat or email us at support@socialhead.io Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead. Please refer to more details here: https://socialhead.io/blog/ Best Regards! Windy