Acqua Alpes
Austria
Reviews (10)
I can confirm the deleted Collection pages and broken menus as reported by others. However, the most concerning aspect is how they handled this critical situation for many store owners. I was never contacted directly to inform me of the 40 deleted Collection pages and received no personal assistance. It’s clear they don’t care. They should be sued for their behaviour!
Great app with excellent, fast, friendly, and patient customer service. They resolve everything for you quickly. Highly recommended! They also customise to your needs.
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Developer reply ·
Hi Daniel, danke für dein jahrelanges Vertrauen! Wir freuen uns auch weiterhin dein Wachstums- und Skalierungspartner im CRM und Customer Support zu sein. Aus Wien, JM & Team
After encountering a problem, the support team resolved everything. We are all human, and issues can arise. I understand that and can recommend the app.
Developer reply ·
Hello, I'm very sorry for the experience you've had with our customer support team. Unfortunately you needed us in a time of an organisational change that was accompanied by various cases of illness within our small support team. This is no excuse, but we do hope it'll provide you with a bit more context. In the end, coincidentally, we responded to you with the solution to your issue literally 20 minutes after this review went live. However, I'm extremely sorry it had to come to the point where you felt the need to post a review about the slow support, and sincerely hope that now the problem has been resolved your experience with us will improve.
Exceptional support. Proactive and focused on problem-solving, the staff members contribute significantly. The app is deeply integrated and fully functional, consistently driven to update its functionality. It's not cheap, but the value you receive in return is substantial. In my opinion, it's the best tool you can get!
Developer reply ·
Hi there, Daniel. Thanks for sharing your feedback in the form of this wonderful review. We are super glad to hear that your experience with Shogun and our support team has been wonderful and that you are finding the app functional with respect to your requirements. Please let us know if there is anything else we can assist you with. We appreciate your support. Sweetan | Client Services Shogun
At first, I was very skeptical because it is one of the more expensive providers, but I must say that in terms of speed, customization options for email requests, and widgets in the store, customer support in general, and help during installation, usability for customers to leave reviews, and all the integrations with various apps are simply outstanding. I also see that customers really enjoy using Okendo/Reviews, which automatically increases the overall number of them. We highly recommend the service. In our opinion, there is still room for improvement in the backend, which should be made more organized and clearer.
Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!
I was looking a long time for such an app/possibility of a reasonable price. The support is great the guys are really friendly an help out where needed. I would like to see more features to calculate stock estimates etc. to get out the most of the data. I think this would give this app the killer features to boost growth. Nearly everything is possible and they can integrate loads of services! Give it a try. TOP APP AND SUPPORT!
