Glowperk

Please be aware: you will not believe what they have done. Do not trust this company or this app with your website. Without mixing emotions, we are outlining the issues one by one: 1.Without any warning, dispute, or incident — right as we entered Q4 — they uninstalled the Sledge app on their end. They did this without providing any notice and without responding to any of our emails. This is a clear violation of Shopify’s developer and merchant terms, and an extremely unprofessional move. They even did it without collaborator access, which directly violates the terms, and we will be filing a complaint. 2.When we attempted to reinstall the app, we received the error: “This app cannot be installed on this store.” 3. They repeatedly accessed our site from different IPs and VPNs. Shopify’s system flagged this as spam and blocked their IPs. They then assumed that we had blocked them. We even have emails where they admitted this. When we asked them to provide their IPs so we could check, they refused. 4.The support team does not respond to questions for days. When they do acknowledge issues, they admit them but do not fix anything. 5.The backend UI is extremely confusing, and although they say they will help, they never actually provide assistance. 6.Hamdan deliberately ignores emails. Hidayat Sagita, who uninstalled the app, is most likely the owner of the company. Their own website does not even have a contact page, and many of their pages are generic placeholders. 5.They run their services through offstack.io, but that site itself is just a single-page 404-like placeholder. 6.You cannot find any legitimate information about this company, which is a major red flag. That’s all for now — we may edit this review further if necessary.

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.

Unfortunately, our experience with Hextom has been very disappointing for the following reasons: 1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day. 2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems. 3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature. 4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.” 5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs. 6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

Update: We need to add a few points while keeping our original review below. After our 1-star review, Lewis listened to our concerns and engaged with us. He acknowledged the issues and said he would work on improving the app. We also hope he will make the pricing fairer. In addition, he refunded multiple plan fees we had paid. We have now translated our site using another app, but due to Lewis’s goodwill and courtesy, we are raising our rating from 1 star to 3 stars. ----------------------- It’s a complete trap! Every step is designed to make you spend more money. After signing up, we upgraded the plan and paid extra, yet we couldn’t even translate two languages. All it does is send requests through the ChatGPT API to translate. Also, when we reported bugs, they said it was a priority and even promised a refund for the credits and fees we used — but there’s still no action. They've been ignoring the ticket for 4 days as if it doesn’t exist.

Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond. First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends. Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged. Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations. Fourth, the customer support team is unaware of several key issues and provides incomplete answers. Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process. If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.

1. The app is easy to use and has a direct impact on site speed. 2. There's a team that configures the app for you. 3. We've probably tested over 100 apps — this is the best support team by far. They reply to every email immediately, at any hour, and with real solutions, not automated messages. 4. The price could be a bit more reasonable, but it's not a reason to lower the rating. Thanks for all!

Two features in their application are conflicting with each other and creating duplicates on the storefront. Despite us providing all the information regarding the issue, the customer representative named Sarah stalled us for one hour without doing anything. When we reached Sarah, the developers were available during working hours. We shared the same details multiple times, yet our issue was not resolved and we suffered a loss. Update: Bundle extensions only allow variants to load as a dropdown. When the bundle block is activated, the site's default buy now button disappears, leaving only the add to cart button. Customer support does not help at all with any issues. They simply respond with a short answer about whether a feature is included or not. The product has not been improved for months.