Witch of Scots
United Kingdom
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Reviews (12)
Had to give up on this app as too many items would not import.
We found this app fine but uninstalled it for another app more suited to our store’s needs. This is an unfair review from the folks at Witch of Scots. We made it clear about the App charges and that our billing system operates through Shopify Billing APIs, ensuring that charges are automatically calculated and applied based on your approved billing cycles. Also, it's the way Shopify billing works. We do not have control over it. The Upgrades/downgrades are pro-rated. But you get monthly charged. We also provided a documentation reference to check, yet they provided us with a negative review. Our team tried multiple times to reach out to the folks and have not received any response from them. If you wish to get in touch with us, please don't hesitate to reach out to our team, we are here to answer right away.
Makes the process of listing to eBay very streamlined. Support is helpful and prompt.
Developer reply ·
Thank you so much for your review. It encourages us to keep doing better :)
Does not work. Displays message: This page has been blocked by an extension. I did report this to their support. They never responded. Awful product, awful customer service.
An efficient and smooth way to translate my store to other languages.
Despite some teething problems with this app support was ultimately helpful and my app has now been submitted to the Google Play Store. I cannot say much about the app in terms of its impact on our store until it is published and will be interested to see what it looks like and whether it generates traffic and sales to our store.
It is a very slow and complex process to list our products on Amazon. We are making progress and customer support has been helpful. We are still experiencing errors though, hopefully we get things running smoothly eventually.
Does not work. I have no idea what it is doing to be honest. It is so untransparent. Cannot tell on a product by product basis if it is exported to Amazon or not. We're terribly sorry for the frustration this has caused. Your feedback is very important to us and is appreciated. We reached out to you by email to make it up. We've worked really hard to improve the app, especially the support documentation, support service, and overall customer satisfaction.
Had some hiccups with this initially but they have now been addressed. Customer service has been helpful. It does look like this app will meet our needs.
Developer reply ·
Hello Witch of Scots, We're glad to know that our customer service team was able to address them and provide helpful assistance. We're happy to hear that it looks like our app will meet your needs and we'll continue to work hard to ensure that everything runs smoothly for you. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance. Thank you for choosing our app and for your support. Best Regards, Team Cedcommerce.
Our products are unique and this is indicated by default in Shopify Google Fields. Yet on the Merchant centre all our products are disapproved because - wait for it - they are unique and don't have GTIN etc. The fix, that we mark them as custom/unique! To repeat - we have already done this! Staggeringly incompetent and farical by Google.
Developer reply ·
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
So far so good. Still early but lots of flexible helpful options and much still to explore. Have placed first order to monitor fulfilment process. Again, so far so good.
Developer reply ·
Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we hope you will enjoy even more after you'll get familiar with all the features and capabilities! In case you'd need help, we're available 24/7. Thanks, Bartosz