Semaine Health

The customer service is the best I have ever received! I have asked so many questions and each time I receive a quick email in response with the perfect solution. Having this support while using a new app is really uncommon these days so I really appreciate the amazing team.

Awesome no-code features, interesting A/B testing abilities and great customer service team! I couldn't figure out how to create a certain feature for the website and the CSx rep sent me a personal how-to video in a matter a seconds.

Their customer service team is incredibly responsive and patient, and their developers are super detailed. I had 1000 questions, and they've answered every single one with care and clarity. Overall, they’ve been so helpful and made the process a breeze. Highly recommend!

We use Lifetimely and already love it, so it made sense to switch over our post purchase upsells to Upsell by Amp. We're just getting started with the app, and super excited to dive into their user-friendly dashboard analytics. 10/10 great customer service team, respond in a timely manner and super patient with our million and one questions. Thank you all so much!

Really impressed with the both the app and the shipbob team. Switching 3PLs always feels risky, but incredibly glad we did. A few of the highlights - Multiple warehouse spread across the country - Ability to send inventory to a single warehouse and have it be automatically distributed - Our fulfillment costs are about $2-3 less per order now - Really high fulfillment accuracy. Previous 3PL had an error rate of about 0.5% and Shipbob it at least 10x less. - Great software. Really easy to create digital bundles, add products together - Inventory analytics and visibility through the software to forecast how long supply is remaining. - Auto-shipping speed upgrades if a warehouse gets overwhelmed and they miss their SLA. This is really nice b/c it gives our customer service team some peace of mind if order get shipped out a day late. - Easy to get reimbursements for lost product or packages. - Good EDI integrations if you do B2B or wholesale

Great customer service, but the app doesn't make it clear that it doesn't work with subscription apps. It seemed like it worked well, but I'm frustrated the lack of support of any subscriptions (including those through shopify checkout) isn't clear in any of the documentation.

*** Update after 6 months *** The SKIO team has done a really amazing job of pushing out new features and abilities. It is definitely the most expensive piece of software we use, but it provides so many benefits and the SKIO team has been amazingly responsive and helpful. I feel like every week or two that I login they've rolled out impressive new features so I get weirdly excited to open up the app and see what they've done. *** original review below *** Really like it, and we just migrated over. The Skio login and customer portal is great, and smoother than what we were personally able to implement on Recharge. The customer portal interactions just make more sense and our users find it a lot more intuitive and we're already getting fewer support requests. Kennan has been great setting us up, excited to see how Skio grows. Balancing subscriptions and customer service is a fine line between making a service that is robust and feature rich, but also straightforward and easy to use. Skio has done a great job balancing these, and building a service that is really about making it easier for customers to add or change their subscriptions. ***

Great app, and love how the review process works and the integration with Klaviyo. Think that the support they provide is really outstanding, and they've been a key part of helping us build our community and gain reviews.