Positive Science People

I installed the app weeks ago and my account is still in review status. Doesn't look like anyone is actually monitoring this app.

The retailers in this app are extremely poor quality. I wouldn't want my products listed on any of them. Avoid. Hi there, We are sorry to hear about your experience, and we would love to look into it together. We haven't received any message from you regarding this question, so please reach out to us directly so we can help. Please note that, as Shopify is a global community, many new retailers are joining every day, so it is natural that some of them are still at the beginning of their journey. However, there is a built-in solution for this in our app. Syncee offers an approval feature that allows suppliers to check and approve retailers before they can start selling your products. This means that retailers must first send an approval request, and you can choose which ones you want to work with. There are different types of retailers in our system. Some already have an established online store and are looking for new products to expand their catalog. Others are in the process of building their store and are currently browsing for products. And there are also new store owners who have just started exploring dropshipping opportunities. Syncee is a marketplace where any online store - new or existing - can find and sell products from various suppliers. Because of this, both beginner and experienced retailers are present in the app. We would really appreciate the chance to discuss your experience further and help you make the most out of the platform. Please don't hesitate to contact us directly via suppliers@syncee.com, we are here and happy to help.

Update: I am downgrading my review to one star as this still hasn't been fixed. Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it. This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience. In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.

Unfortunately I have to downgrade my review. This app has become so convoluted and the UX is very poor. I struggle to find anything. In addition, the settings seem to have changed randomly with an update, and suddenly shipping and tax was added to the calculation, which doubled the commissions I had to pay out. Luckily there isn't much traffic on this program yet. The customer support is fast, but not very good on details.

Sadly, this app has been quite damaging for our business. The pop-ups created too much distraction around the checkout process and our conversion rate for Meta campaigns dropped massively after installing it. It took us a while to figure out what happened, but as soon as we removed the pop-ups from Honeycomb, the conversion rate increased again. This app might work for marketplace websites where people shop around, but if you are running tight ad campaigns for one product, I would not recommend using it as it's too much friction in the sales process and customers will drop out before buying. Hey there, We sorry if you feel this way about Honeycomb, our app does not interfere with Meta campaigns and as the other 527 five star reviews show, it has in fact been an incredible asset to people's businesses, most of whom have Meta campaigns running, helping generate millions of dollars in revenue for Shopify stores all over the world. We sorry to see you ago and lose you as a customer so if you would like to get on a call and I can help you with the set up that would be fantastic. As one entrepreneur to another, I'm sure you know how damaging a one star review is to your business's ranking and would not wish an unfair one such as this review on your store. We will always be happy to welcome you back, our team is on standby. Best, Aharon - Honeycomb Product Manager

The Analytics 4 migration instructions are the worst, only possible if you are a developer. I won't recommend any Google products until they massively improve their UX and start catering for users without a coding background.

This app is not very thought through, and support is non existent. On our own Shopify website we offer our products as singles and bundles. For Onbuy, obviously we only want to offer the singles. The app can't work this out and therefore we haven't been able to upload our products. Support is extremely slow and hasn't been able to provide a solution, except creating separate EANs for the bundles, which is just wrong. Unfortunately I can't recommend this app.

Tried GrowthHero but it wasn't for us. I found it too complicated to set up. In addition, it's quite hard to figure out how to do the set up whilst NOT being live. We kept getting sign ups, while we were still configuring the templates etc. Customer service is very responsive though.

Really like Shogun. I've massively improved my pages using it and the customer support is amazing: helpful response by email, often in minutes, solved all my queries.

I tried to send my first email campaign today - which is time critical - and when I tried to send it, it suddenly said my account is suspended. No information on that during the two hours I worked on the campaign. Also, no way to resolve this except email support. My emails were collected via opt-in, my store is GDPR compliant and running well. What else do they want? No idea. But my campaign for today seems ruined. Can't recommend this business. If you suspend people's accounts, you need better notification and resolution options. This isn't good enough.