← Merchants

Understatement

Sweden

Reviews (18)

★★★★★
Shopify

Absolutely exceptional app and customer support – above and beyond in every way! At Understatement, we had an incredibly complex discount setup with very specific requirements, and after looking for a solution, we simply couldn't find anything out there that would allow us to achieve what we needed. That was until we found this app! Not only did they manage to make our setup possible, but they went above and beyond to find a solution that worked for us. What truly makes this experience stand out is their incredible dedication, flexibility, and genuine willingness to help. Instead of telling us that something wasn't possible, they took the time to understand our needs and actually made it happen! And a HUGE special thank you to Sufia, who was an absolute superstar throughout the entire process! She was incredibly kind, patient, supportive, and genuinely invested in helping us. Her dedication and willingness to go the extra mile made all the difference. We honestly couldn't have asked for a better support experience. An app can have great features, but it's the people behind it who make it truly exceptional. This team has completely exceeded our expectations and set a new standard for what outstanding customer support should look like. We are beyond grateful for everything they've done for us. Finding a team that not only solves your problem but genuinely cares about making your vision possible is incredibly rare. If you're considering this app, don't hesitate for a second. You're not just getting an amazing product, you're getting a team that truly cares about your success. If we could give more than 5 stars, we would in a heartbeat! A massive THANK YOU to Sufia and the entire team!

on Kite Discount, Free Gift, BOGO · About 22 hours using the app
★★★★★
Shopify

Great app and especially a great team! They understand the ins and outs of modern e-commerce and will be a powerhouse to reckon with for years to come.

on Pango Delivery & Returns · 10 months using the app
★★★★★
Shopify

Fast support and great guidance from Natalie in the support chat!

on Pandectes GDPR Compliance · About 1 year using the app
★★★★★
Shopify

Great support and the only app I found so far that does what it should even if customers dont accept cookies. Thank you Anne for your amazing support setting it up. We are going to use this in our shop a lot.

on BOGOS: Free Gift Bundle Upsell · About 1 hour using the app
★★★★★
Shopify

Switching to Depict from our previous tool has revolutionized our workflow and significantly reduced our workload. Depict's intuitive interface, featuring user-friendly drag-and-drop functionality, makes it exceptionally easy to use. Setting up the tool was a breeze, thanks to the prompt and helpful support team who quickly addressed any questions we had. Depict stands out with its advanced AI capabilities that have greatly enhanced our e-commerce operations. The boost & bury rules are straightforward to configure, allowing us to efficiently manage product visibility. The tool's intelligent features, such as matching tops and bottoms in a collection and offering smart recommended feature on PDPs, have elevated our product presentation and customer experience. Additionally, the highly flexible content block functionality provides endless possibilities for customization. We wholeheartedly recommend Depict to any e-commerce business looking to streamline their processes and have great looking collection pages at the same time.

Developer reply ·

Thank you so much, Understatement 🙏 Huge thanks for your kind words and recommendation. We’re excited to keep supporting your growth! ⚡️🔥

on Depict: Search & Merchandising · About 1 month using the app
★★★★★
Shopify

Carry all Shopify data you need to analyse with easy customisation of metrics and their Support Team is great when it's not easy - you can throw almost any curve ball at them. Sure, visualisations could be nicer and integrations to more data sources would be golden but hey, for the day to day data crunching

on BR ‑ Better Reports · Almost 2 years using the app
★★★★★
Shopify

great service, instant help. Very thankful for the support of this app.

Developer reply ·

Thanks again for this review. You are amazing too! :) - Lorraine

on Referral Candy & Affiliate · 6 months using the app
★★★★★
Shopify

The app works great and makes discounting a lot easier in shopify. We are very thankful for all the support and professional help Discounty staff has given us. Their customer service is really amazing. Thank you so much for all your help.

on Discounty: Bulk Discount Sales · About 2 months using the app
★★★★★
Shopify

Great app, does what it should do and is simple to use. support is helpful and try to cater to the customers needs.

Developer reply ·

Thanks for the positive feedback! We're happy you found our app great and easy to use. Our support team is always here to help address your needs. Let us know if you have any other feedback or suggestions.

on Labeler: Product Labels Badges · 21 days using the app
★★★★★
Shopify

Great app, support is fantastic. Fast response and helped to set it up. Very happy with the help I got.

Developer reply ·

Thank you for your amazing review🙏 Our support team is always ready to help 😎

on ReConvert post purchase upsell · 9 days using the app
★★★★★
Shopify

Great app, lifesaver whit the limited modules themes offer. Great support. Thank you for a quick response

on Design Packs: Theme Sections · 2 days using the app
★★★★★
Shopify

Great App, doesn't slow the page down and easy functionality. Only wish i could choose what image/variant it would be displayed on

on Sami AI Product Labels & Badge · About 1 month using the app
★★★★★
Shopify

Incredibly impactful tool! We got started with Fairing just a few months ago and since then we are hooked. Getting instant customer insight is not an issue anymore as the native integration allows a rather high response rate. Many more functions we haven't tested yet but are looking a lot forward to! One of the few companies where the founder/CEO him/herself is accessible and personally supports the merchants.

on Fairing Post Purchase Surveys · 7 months using the app
★★★★★
Shopify

Great app, the upsells module has generated quite some extra sales for us in the chort time we have used it. Support is also great and fast to reply. My warmest recommendations.

on Upcart—Cart Drawer Cart Upsell · 24 days using the app
★★★★★
Shopify

Great app! Easy to use and nice UX! Developers are very reactive and supportive! Def helps when selling internationally.

Developer reply ·

Thank you, team! Super glad ORBE is helping you to sell globally 🫶🏻 Our entire little team is here for you.

on Orbe Geolocation · 5 days using the app
★★★★★
Shopify

We are using weglot in our shop and we are very happy with all the help and support we got from them to make it work in our shop. Thank you @weglot support, you are amazing.

on Weglot: AI Translation & SEO · 5 months using the app
★★★★★
Shopify

I'm incredibly thankful for the awesome support this app has. Thank you so much for always answering my questions, helping me and guiding me. Absolutely worth the money. Its premium support

Developer reply ·

Glad to hear that you are finding value in Shogun and that the support team could help you out! Thank you for your review Karl | Team Lead, Technical Support

on Shogun ‑ Landing Page Builder · About 1 month using the app
★★★★★
Shopify

It does what its supposed to but its a bit buggy, adding manual products is quite a hassle. Keep clicking through the drop down menu even tho I'm clicking on the product resulting in product not added to the list. This seems to be a flaw related to the app as I have tried with 3 different browsers getting the same result. This causes every task to take a lot longer time then needed as I keep adding the same product up to 10 times before it gets added to the list. If it wasn't for this issue the app would be amazing. In the state it is now I can't recommend it

on Related Products | Cart Upsell · 8 days using the app