EDCOR Electronics Corporation
United States
Reviews (10)
I could not get this to work. I tried to create a bundle with 3 products. On the webpage it would not show pricing of the products or a total price. Also 1 of the products did not have multiple variants to choose from, so it would not show it on the webpage. No setting to any type of styling and positioning of the page.
It was good until they change the requirements for the free plan without notifying and started charging.
Developer reply ·
Hi there, Thanks for your feedback. We understand your frustration with the recent charge and want to clarify the details of our free plan. The free plan has always included a limitation on the number of invalid actions blocked, and this hasn't changed since the plan was initially released. You can find the full details of all our plans, including the free plan and its action limits, on our pricing page within the app. We always aim for transparent communication and keep this information readily available. We understand that these details can sometimes be missed, and we appreciate you bringing this to our attention. Our support team has already reached out to you directly to discuss your specific situation and explore potential solutions. We look forward to your reply so we can work together to find a resolution that allows you to continue using our app. We're committed to your satisfaction and appreciate your understanding. Best regards, Pareto Team
The issue I had was that it was showing negative numbers of stock items. It should give the option of a text field to display if the stock quantity is less than zero. I tried to contact support through their chat. It says that they immediately replay, but after about an hour with no response, I gave up.
I am not using the full capabilities of the app. I am really only using the volume/tier pricing. Most will give discount to the total number of items ordered or total order pricing. I need a volume discount based on individual products. This works great. I did have an issue with the calculation in the shopping cart, and the support team was very responsive and fast at solving the problem.
The support is top notch. I had an issue with the app and the support team work very hard to get it resolved for me. As a manufacturing company, we use this app to allow customer to view their custom parts, specs, and allows them to order them online.
We have products that may be small but have a lot of weight. I have used a number of different types of shipping calculation apps over the years with very little luck. We have been using the app for over a year now and it has solved about 90% of the issues we have with calculating shipping rates. It has a very detailed system for entering in the different boxes and envelopes /soft packages use. You can enter the outer and inner dimensions, maximum weight, empty weight, and cost. This help to get a better shipping calculation and you can add the cost of the shipping material to the shipping price. You can create shipping "Scenarios" for all different types of shipping. We ship out mainly FedEx Ground, but also sometimes FedEx Freight, and on a few small flat items USPS first class mail. We ship to domestics locations and international. We can create "Scenarios" to accommodate our products. Filtering out some products that are only shipped domestically. Also some products to ship out via USPS first class mail or FedEx it they are ordered with other products. The "Smartboxing" also figures out packaging very well. You can also add on handling costs and have the rate rounded up or down. Our products are not in retail packaging and are shipped out as parts. I would suggest adding an addition product dimensions to accommodate for packing material. Most of the app is very easy to figure out and to work with. I have had a few little things I have had issue with and the tech support have been very helpful. This has been one of they easiest and most comprehensive shipping rate calculating apps I have worked with. It has many features and it seems to be well thought out for different types of shipping.
Developer reply ·
Thank you for taking the time to write such a thoughtful and detailed review, giving other merchants with similar needs an opportunity to make a well-informed choice. It's great to hear that you're taking advantage of our SmartBoxing™ packing system and our optional cost features. Our Dev team in particular loves the high praise for our feature suite and user interface, and we are happy to hear the support team is providing assistance when the need arises. We're always here in the event something comes up or you just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
I have just started using this app. It seems to do pretty much what I want. The only thing I would suggest is to be able to add the Upsell items on the cart view. It is easy to setup and to style it to match your them. The only issue I have run into is the filtering for the cross cell. There is none. You have to add every product you want or a full collection. In some cases this may be fine. I have over 1000 products that come in a few sizes. I want to cross sell a part for all product that are a specific size. Meaning I have to manually add the products. This could be easily solved by a tag filter. All products with a specific tag will get this cross sell product. I would also think this would help with the upsell, and service sale as well.
Developer reply ·
Thank you so much for the review! I will suggest your idea to our development team. We will try to implement this feature in the future if it's possible. If you need any assistance, please don’t hesitate to contact our support team at support.qikify.com. Cheers!
I really like this app for customer relations. I use it for customer chats through our website and Facebook.
I have been using this app for a few months now. I found it works very well. There are some improvements that could be made, but all and all, a very good app.
I use this app to link my Shopify store with QuickBooks Online (QBO). It works great. I do not have to enter in any information and it creates Sales Receipt or invoice in QBO. It really helps with making sure the customer information and products ordered are correct. There is no double entries as it creates a new customer if there is not one already with the same name. If I create a new product in Shopify it automatically creates a new product in QBO. I did have one issue with it syncing and the tech Sherwin was very helpful and took care of the issue right away. If I had any complaints, it would be that it has to sync with the Name of the customer and not the company or email address. You also can not change the name from FIRST LAST to LAST, FIRST. by doing so creates a new customer. You can not change the Display name in QBO. I do not say this is an issue with the app just an issue with the workflow from Shopify and QBO.
