Bicycle Booth
Canada
Reviews (9)
Absolutely love working with Tfulfill! Their support team is amazing — super responsive, quick to help, and always professional. Their rates are very affordable, and I really appreciate how flexible they are — they’re even willing to work with our own suppliers if sourcing isn’t possible on their end. We did have a few small hiccups with some orders early on while getting everything set up, but they were fast to resolve the issues and immediately put new systems in place to make sure it doesn’t happen again. They also helped us sort out a tricky tariff issue we’d been dealing with for a while. Overall, I couldn’t be happier with their service — love these guys and so glad they found me!
Constantly get an error message, can’t save my discount logic and support does not exist
Developer reply ·
We’re sorry to hear you had this experience. Our records show we responded to each of your messages within 18 minutes and offered to set up your discounts via a collaborator request, which unfortunately wasn’t accepted. We pride ourselves on providing excellent support, as seen in our other reviews, and we’re happy to assist further if you’d like to reconnect!
quick to remove the watermark. just waiting on a offers pop-up feature to be set up (if possible). thanks
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Developer reply ·
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
Would love to give this app 5 star, but the app does not work and support seems to be missing. Currently my pre order / add to cart is missing after activating it.
Developer reply ·
Hi, thank you for the feedback. Based on our records, we had called you (but no answer) 5 hours after you had sent a ticket via the chat. We had sent an email shortly after.
Great support and glad to see there are reps working 24/7 to ensure you are satisfied. Have yet to come across an app with customer service at this level. besides that, app provides bang for your buck by merging so many features into one.
Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!
Developer reply ·
Thank you for taking the time to share your feedback and leave a review. When it comes to ad eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Veena, Shopify Support
I have been using this app for almost 3 years now. The app has suddenly stopped working and the automatic discount codes and offers no longer work at checkout. I have been trying to get in touch with support for the past week and its crickets. Quite sad to say the least. If no response anytime soon, I will be forced to find another app and more reliable customer support system in place.
Developer reply ·
Hi there! I'm sorry to hear you've had trouble getting in touch with us. We're in our busy season right now, so I appreciate your patience. We've sent you a follow-up regarding this ticket, please check your email!
AVOID THIS APP AT ALL COST! I installed this app hoping for bundles for BFCM, it completely destroyed my store and added 100's of new variants which cannot be deleted other than manulaly delting them. Even when installing it, it continuously said it needs to update my theme, which was a never-ending process. To force quit the app I had to uninstall it, it also spammed my inbox with 100's of emails saying it had problems applying bundles. The developing team had no fix for it other than manually doing it all. Such an app should not exist. Don't make the same mistake I made, this one app caused me a whole day worth of work to clean up the mess they could not fix. If an app could add 100's of new variants to your products, it should also be able to remove them.
Developer reply ·
Hi there, I wanted to first say thank you for taking the time to leave us this review, as your feedback helps us improve our app in the future. I'm so sorry you ran into these issues while attempting to use Bundles. One of our product experts, Guri, has reached out to you - he'd be more than happy to get everything manually removed for you if it hasn't already been completed. We believe this may have been due to the bundles not being turned off before they were deleted, however we'd love to look into this more for you if you are interested. Unfortunately with some more complex themes, our team needs to make some manual coding adjustments to your code, which is may have happened in the case of your installation. We hope to be able to speak with you over the phone to discuss things further, and hopefully find a resolution for you - at your convenience, please send us an email reply and we'd be more than happy to speak with you!
