Carol & Company
United States
Reviews (9)
Awful app but even worse when it comes to support. Charged three times for October 2020 subscription ($22.97), deleted the app because it didn't work properly and the developer is refusing any refunds. I can afford it but it is still stealing my money. Install at your own risk. As a backup to my complaint here is a copy of the email from Shopify Support confirming all the charges, this app producer's refusal to allow a refund for the THREE subscriptions and his harassing manner..... Katie B (Shopify) Nov 3, 2020, 7:02 EST Hey Rodney, Katie here from Shopify support, just following up in regards to your ticket; refund request. Thank you for your patience while I get this sorted for you and I hope you're having a good day! I talked with the developer and they have declined the request for a refund, I had even put this forward to our partner support team and there isn't anything that can be done on the basis that the developer declined the refund which makes it so the system can not allow me to push one through for you. I know this isn't what you were hoping for and I understand how long this whole process has taken for you and for that I truly do empathize. I took a look over the emails you sent me and I can agree that things weren't the most professional on the developers end for sure. Because of this I have escalated this to our Partner support team where they are going to file a complaint with the app developer on your behalf. I apologize that there isn't anything further that can be done and I really do appreciate you giving me the time and a chance to try to get this sorted for you. With all being said and done I do hope you have a great day. Cheers, Katie Shopify Support Advisor
Developer reply ·
Hi Carol & Company, Thank you for the review. We have no idea what kind of !REASON! you have but you are not telling the truths and you know that. You are asking for a refund for something you didn't pay. As you can see in your invoice. We are totally ok to arrange a refund 2 times more if you can prove it($22.97) with your invoice. Here is The answer from Shopify support. "not sure where the $22.97 amount is coming from" https://www.screencast.com/t/zV94ytA0 You say "NO support" but as you can see here we answered you in 9 minutes with 2 options. We can help or refund. You can see it here: https://www.screencast.com/t/wiT1wsNL You didn't answer and the next day with a polite note you uninstall the app and left the review. here is your "polite" response: https://www.screencast.com/t/Ft5e7YPhM And you say that we charged you 3 times, you know also this is not true. You charged only once and you can see it in your invoice: So nothing like you said. Please let me know if you have any further questions. Have a good one.
Excellent app! Easy to use, mostly intuitive. Once I learned to use it I was quickly able to add product to pages and the cart to upsell similar or matching products. When I needed support it was quick and the customization I asked for was done perfectly.
Developer reply ·
Totally our pleasure to help and thank you so much for taking the time to write this wonderful review! Means a lot and highly appreciated! 🙏🤗
I like the simplicity and the app works just as described. That said, I would like more options, icon style, placement etc.
Installation impossible. I tried to follow the installation instructions however they did not find the string of text or file as described. I'm not willing to pay for installation of a "FREE" to use app nor am I willing to have the publisher install it for me because I won't be able to remove it myself. No thanks!
Developer reply ·
Hi Carol, We are very sorry that you were frustrated during the installation of Infinite Options. Our Expert Install Service is offered as a service for those that don't want to touch code, but is not the only option to install the app. We do our best to offer videos, step by step tutorials, and documentation on how to add the one line of code to your theme. However, all themes are different so we know that it can be frustrating when your theme doesn't match the example. If you would like to give the app another try, our team would be happy to help guide on the right place to add the code or which file to search on your theme. Please reach out to our team at contact@theshoppad.com so we can help! Thank you, Team ShopPad
I have to amend my review. The app has a fatal flaw! DO NOT INSTALL THIS APP!!!!!!!! The drop-downs appear not only when you hover the menu header but also when you hover anywhere the menu will appear which obscures that part of the page. Read the rest of the review but as I told the publisher these issues should have been fixed before release. I've wasted countless hours when I discovered this fatal flaw. This app is way too finicky. Little adjustments to any menu can have a global effect on sub and parent menus. Adding pictures to a menu is relatively easy but placement is impossible even though there is a drop down menu, it almost never works. Virtually NO drag and drop make using this app extremely time consuming. I would only recommend it to someone with a lot of extra time on their hands.
I installed this app to sample what was actually included in the "free" program only to find out that it was less then expected but the real problem is that there are definitely remnants of code remaining in my theme that are outside my skill set to remove. I tried re-installing the app but I was unable to do that as well.
I like the app, it's easy to use but I would like to see more options for captions and descriptions. I would also like the ability to add a gallery to the home page.
Junk app. Did not appear on my installed apps list, didn't work and I'm not even sure this app was uninstalled properly. Install and beware!
I found this app to be highly flawed. I had several error messages trying to use the radio button for pickup in store, then had to choose the store address vs my regular shipping address and felt that may be lost on the customer. Despite several tries I was unable to make a purchase from my own store with in-store pickup as an option.
