Cozy Image Gallery
by eCommerce Addons · launched
View in Shopify App Store ↗Reviews (202)
I've been billed for months now with ZERO WORKING GALLERIES!! I want to uninstall and delete but I can't figure out how to do it! Super upset!
Worked great for years. Suddenly no image galleries are visible, except on one computer where security certificates were set to always trust. Doesn't work on any other computer or smartphone, using several different browsers. Firefox gives security errors. App embed is on. Tried to contact customer support but the support page is broke and won't send messages. So, starting to look at other solutions built into the theme rather than a 3rd party app that kills us. Tried latest versions of Showtime and Pinnacle themes. Oddly the video galleries from dame developer still work, for now.
DO NOT USE THIS APP!! The app stopped working, I uninstalled it for my website more than a month ago and I am still being billed monthly!! I requested a cancellation link or instructions for unsubscribing from their billing system and got no response. Shopify customer service cannot help either because is a third party app.
horrible experience. The gallery is not loading in my website
20/08/2025 Hello, I would like to inform you that we are experiencing display issues due to the expiration of your certificate. The certificate has been expired since Sunday, August 17, 2025, at 02:30:11. Because the certificate is no longer valid, we are having display problems. In addition, it is impossible to contact you — by email or even through the form, an error occurs. "No response from support, today is August 28, 2025." Avoid this app - look for reliable alternatives. The Best Remplacement by : XO Gallery
Sometimes the images will just go away, but other than that I really love having it to show photos of our customizations.
Wish I could go lower than 1 star. Used to be fine but crashed for all users and haven't responded to any customer support. If they haven't gone out of business, they should. Gave them two weeks to get this fixed and eventually moved to a better replacement (Robin Pro I think it's called.. hope that can help someone else in the same situation). This is the first time I've ever had an app just stop working when it was live with no explanation. After years of paying. Shopify needs to take this app and all of this companies apps down immediately.
SSL Certificate expired a couple of weeks ago and there has been no communication from the developer. Do no use this app without an update. 9/9/2025
App not working for weeks, no notice given and no response to emails. I will be looking elsewhere!
This app was good when it worked, but recent issues have made it unusable. First, images have been down for several weeks now. Support originally said it would be fixed within 24 hours. That was weeks ago, and now they don’t respond to emails at all. On top of that, there was an SSL certificate problem that caused our shop to appear “unsafe” to customers. That should have been a simple fix, but it dragged on for days without resolution or even a proactive update. The result has been catastrophic for my business: lost sales, lost leads, and hours of wasted work building on this platform.
Had to install after years of good use for same SSL certificate issues everyone else had. Couldn't reach support.
I can only assume they decided to do away with the app and just shut it down leaving customers high and dry. Stay away. It was great...then it wasn't.
App went down without warning throwing an SSL cert error. This type of error can be simply fixed by paying for the correct cert and licensing. Instead, the app was down without warning, no offer for refunding, and the author recommended to me in email to find another app to use for the time being and that they don't feel like it's coming back online anytime soon. Please de-list this app. This is going to cause me over 100 man hours to fix, and my site is dead until I find the time to reb uild the 100+ affected pages. horrible.
App will not load. Contacted hourly no reply. Better that we write our own code and move one from this. So frustrating.
Was 5 star but now can not recommend due to SSL issue and lack of any fix. Am uninstalling and will find another app as it is apparent from the others experiencing this there is no fix coming.
I've used this app for years.. I just had to unistall, it just stopped working.
Broken app with no support option and the sites are left wtihout galleries due to expired SSL etc,
The app is no more working. We tried to contact support but it's impossible!!!
As others are experiencing, the app stopped working and can't be accessed. They said it should be fixed within 24 hrs, but it has now been about 12 days. Followed up a week in and no response. It worked well for years, but now moving on to a different solution.
Has anyone had any success contacting the company. All galleries are down. Please help!
Apparent SSL issue has caused a system wide outage for all users, no responses or fix in place. Costing me a significant amount of sales and new leads as my sites navigation is linked to image galleries - a good example of why not to power your site on 3rd party apps. Was great while it lasted
Introduced SSL certificate issue showing shop as "unsafe" to customers. Did not fix in several days, which should be a simple certificate extension. Did not proactively inform customers. Finally switched to a different working app.
No response to service outage for more than 5 days. Moving on to a different app due to lack of communication.
Images have been down for days, can not get in contact. AVOID.
APP BROKEN. All my images are gone. Support ignoring me. It's been over a week and there is no way of knowing when it'll be fixed again. Do not get this app. I have cancelled my subscription as I'm just donating money to them at this point. Look elsewhere. The lack of support and response from the devs on this matter shows that even if it's fixed, they do not care about their users at all.
App broke and is now causing a security issue on my storefront. Absolutely unacceptable when there are alternatives for the same price. Good bye!
My galleries have been down for days now and here's no way to access them. Their site gets flagged as having been hijacked.
Same! Tried to contact multiple times. Cannot access the app for days. Widespread technical failure affecting all users. Cannot recommend until fixed. Avoid this app - look for reliable alternatives.
Images has been down for 4 days. They said it would take 24hrs to fix it....4 days ago! Now they won't reply to my emails. I rely heavily on images in my business and this is catastrophic. I spent HOURS using this app for my website and now I guess I have to start over. It was a great app, but if it doesn't work and there's no customer service, why use it? If they get it fixed soon (or even reply), I will happily change this review.
Galleries have crashed for over a week and no response from support
Cannot access the app for days. All my project photos are trapped inside. Support isn't responding to multiple contact attempts. Even their demo site is broken. This appears to be a widespread technical failure affecting all users. Cannot recommend until fixed. Avoid this app - look for reliable alternatives.
can not get pictures onto my website no matter what I try
App works great. Took me a minute to figure out how to turn on an embedded setting my site to allow the gallery, but after that, it worked like a dream.
This is easy to use, and I like setting it to different styles like Masonry or Grid. I am using it for my resource library, and it looks great. Plus, I can link to where the resources are located and in new tabs if I so desire. I like all the available options to customize just like I want it. I plan to explore this app more, but I must first upgrade to create more galleries.
Very easy to use app - extremely fast, and intuitive to set up. I had a question about customizing, and Steve answered right away, solving my issue instantly. I'm very pleased that I picked this image gallery app over all the others! Review update - we continue to get terrific customer service from this company for both their image gallery and video gallery apps. THANK YOU!
Easy to use app at a good price. Exactly what I was looking for.
Easy. Intuitive. Flexible. Nice options. Great price. I created my first mini-gallery in 10 minutes. SO IMPRESSED!!!!!
So... far, it seems to be easy to work with. I am having some problems embedding the page into a page, but I suspect it has something to do with the page I am trying to use.
Very Intuitive App that enhances storefront. Easy to integrate with responsive customer support. I tried a couple other Shopify App store solutions which I immediately uninstalled. The other apps were more expensive than Cozy Image & Video Galleries and did not function as well. Highly recommend!
So far I'm really happy with this app. Easy to setup and looks good.
App was so easy to use!! Handles everything I needed it to do! Great customer service whenever I had any questions. Definitely would give 5 stars!!
Wow! Wow! Wow! This is exactly what I needed, and I love the affordable subscription. I was looking for the "pinterest", masonry look for my images. Very customizable and perfect for my art gallery. Love that they have an Anti-Theft option too to protect my work from art theft! If you want customizable galleries for your images, look no further! Very Impressed. Thank you! <3
Absolutely Awesome! I have posted thousands of tutorials and have a massive amount of photos and links to organize. This app allowed me to quickly upload, organize, link, and embed all in one place. Absolutely excellent and I love the lazy loading feature as well as the intuitive interface. Thank you for making this app!
My goal was to create a day-by-day photo collage of our lavender coming into bloom. The Cozy Image Gallery was easy to set up (I am not a tech person) and the video on how to embed into a Shopify Page was exactly what I was looking for.
App is sufficient. We run into glitches on occasion when rearranging images or entering data that causes repeat work for the request to take, but usually sorts itself out by the second attempt. Biggest complaint was that I saw we were charged $3.99 for basic plan when advertised as $2.99. Would not have noticed this if we didn't go to the app store in Shopify. Request for assistance to fix the pricing was slow to respond. Another point to note is that the app will not allow you to downgrade your plan yourself OR view your current plan or cheaper plan options from within the app once downloaded (you can only view UPGRADE options once you sign up from within the app); if you want to downgrade your plan you need to reach out to the app developers, which, again, was slow to respond to inquiries.
I like the app. The customer care to fix anything with this app was seamless. I would love to see more feature options added to the layout etc but other than that, its definitely worth the download ^_^
The app works fantastic. It was easy to install and to set up. Only the masonry design did not appear instantly - but we fixed it now...
Love this app. Its inexpensive & works great. I tested out SOOOO many different photo apps & this is definitely one of the best ones for cost & functionality. I definitely recomment
Great product always thanks for what you do and its crazy to have to put 100 words. It works. Full stop.
Just added this app so I could have a collage gallery page and it was incredibly easy to set up and embed in my site! Thank you!
I asked about a feature that I wanted that was not included. They listened and actually added the feature. Excellent developer!
Works like a charm. Had a small request and I literally had an answer within 5 minutes from the developers. Excellent app for creating a nice and quick gallery.
I was able to showcase pictures, with descriptions, of all the options my store provides with this app.
Great app! It did exactly what I needed it to. Other gallery apps can load super slow, this one is super fast.
Excelente aplicación para hacer una galeria de fotos!! MUY MUY fácil, solo es seguir las instrucciones y todo funciona. Tuve un problema que las fotos no quedaban al ancho de la página, escribí a soporte para que me ayudaran a ampliarlo y fue súper rápido!! Este es el link por si quieren verlo: https://www.luisapostres.com/pages/eventos
Excellent photo gallery app, easy to use, fast to load on website. Most importantly excellent support staff, helped us with a customisation extremely quickly. Highly recommend.
Great app! Very easy to use, and does a beautiful job displaying our gallery. Fast, friendly customer service!
great product to showcase my work. I use it as a gallery to showcase all the one-of-a-kind pieces that I have created.
Amazing app and customer service. Best of the best. Use this app to get started. They respond to emails fast and great image gallery. Thank you very much! The photos show perfectly!
glitchy AF. poorly coded. can hardly even upload an image. not made for mobile uploading. super rough immediately deleting
I first installed the free version of Cozy Image Gallery to install a project gallery on my site. I was so impressed with how easy it was to add images, links, and text, as well as change the formatting...that I upgraded so I could place additional galleries on other parts of my site. The support even helped me out by adding some extra code to make my galleries faster. Highly recommend!
Cozy Image Gallery helped me to put up image gallery on my Shopify website, which is impossible without the app.
I really like this app. Simple and effective. I just wanted to portray a few images in a clean slideshow and thats exactly what I got.
Simple, easy to use, works well and it has correct pricing. The customer service is very very helpful even for custom design, thanks.
I needed an app to display a lot of original artwork as a dynamic online gallery. Cozy Image Gallery did everything I needed and I'm so grateful for the work they do. There are lots of options, like sorting and alt text and mouseover changes and more.
By far the best gallery app for Shopify. The app does not use the Shopify CDN but their own and you can really tell the difference. The images are comparable to the originals I uploaded. Steve in support was very helpful in helping me create the lightbox view I was looking for using some simple CSS code. I can't say how much I appreciate finding an app like this on Shopify which is as feature rich as what you find in the WordPress world. And to top it off - the app is priced far below any of the other gallery apps. Truly a work of love by the developer and it shows.
Support was really helpful creating a page for me that contains multiple galleries. They even created the page layout for me so I can filter through my galleries. Amazing!
Brilliant little app. Easy to use with great instructional vids, and great support! My gallery looks fantastic :)
Great customer service. I had some concerns about the display font in the Popup/Lightbox caption, the support team were very accommodating and helped me out by adding the font on their end. Reply time was prompt and friendly. I'm quite pleased with how the galleries look and aesthetically fit with my shop theme. Would recommend!
Both app and customer service are great! The amount of galleries is unlimited and there are a lot of options for editing them individually, either in a grid layout or masonry, with borders or without, etc... There is also the option to add to each picture both a caption and Alt text separately, which for me is a big bonus because I want to be able to add alt text to all pictures for SEO but not necessarily a caption. in other apps, the caption and alt text are inseparable, which means that you have to add a caption in order to have an alt text, and they can't be two separate things. Thanks a lot for such a great app and support!
Easy to use, looks great and the customer service is fantastic. Never had to wait more than 30 minutes for a reply from the Cozy App support team
This app is so great and easy to use. It is looking so much attractive in my store. Moreover, I am amazed by the excellent customer service. I highly recommend this APP. 10000 stars
This app helped me get the clean look I needed for my website through image grids that just weren't happening through the Shopify Supply theme. Now my page is organized, visually pleasing, and so much easier to navigate without having to use menus. I had one small question and their customer service was fast, friendly, and most important... helpful. Thank you!
This app does exactly what I wanted for my image gallery with a good amount of customisability and no frills. They also offer a free tier with no logo, which won me over. Shame that my images aren't hosted on Shopify servers, but I imagine that's because Shopify compress images very heavily. Still need to see how well their CDN serves images, but seems okay so far.
I used this to make a huge catalog page. I needed to tweak some codes and the support team helped right away! very impressed at their awesome customer support!
Easy to set up and easy to use. Support response time is quick and answers are spot on. Great app if you need a gallery(s).
Very good. Steve helped me add the gallery to a homepage and then resized the images for me. Very helpful!
It's a nice app with great support. They helped with some custom css to make it do what we wanted to. Exactly what we needed! :)
Easy to use for photo gallery layout. A randomize order button for photo arrangements would be awesome! Or a click and drag preview to edit the arrangement would be easier too. Thanks!
This is a great app, is really easy to setup. I tried 3 different gallery apps and some are too expensive. This one works well and is inexpensive.
