Fair Indigo
United States
Reviews (11)
This is an app that is quietly helping us make much better business decisions! We are hiring someone to do some analytics work for us on measuring new customer acquisition and retention rate. If someone had asked me how many duplicate customers we had on our file i would guessed maybe 500. I was off by a factor of 10! Getting an accurate count of your customers - new and repeat is CRITICAL for understanding the health of your business. Singulary has been an amazing partner in the few days that we've been using them so far. Guille has answered so many of my questions and helped me through some confusing parts of our customer file. He has been with me during the onboarding process from the start and been extremely helpful. Bonus: This app not only helps with merges, it also helps you generally clean up your customer file (standardizing address & name capitalization, correcting gmial.com to gmail.com, etc.) all with one click bulk updates. We've also been able to easily spot thousands of bots that use the same name and address and delete them with a few clicks. Their notification feature is also going to be great - a weekly digest of likely duplicates we can fix and keep on top of. A+
Developer reply ·
Thank you — the "off by a factor of 10" part is what almost nobody sees coming, and it's the whole reason we built Singulary: duplicates inflate your new-customer count and deflate your repeat rate, because the same person keeps arriving as a stranger. Great to hear the cleanup tools and bot-spotting are landing too. We are here for anything else you need!
We've had zero problems with this app since we installed in a few years ago. Very easy customer experience for our customers. When we want to make changes to our account or policies or shipping methods, they are happy to jump on a call with you and walk you through it. Mike was extremely helpful when i had to reach out for additional assistance. Would for sure recommend to brands small and larger.
This service is like night and day, heads and shoulders above what we were previously experiencing with our former provider. The onboarding was so clear, step by step, and the menus and flow of how to get things set up were very easy to follow. We had one hiccup with our SST registrations but at that point the onboarding rep at TaxCloud took over and handled everything. So glad we switched!
In the bang for the buck department, Omnisend is awesome. Great features, easy to use interface, and small-company service. Our account manager Kristen always provides actual useful ideas instead of patting themselves on the back how great they're doing, which is what i've seen with other email apps. I feel like she's on my internal marketing team. Their tutorials are actually *easy* to find which seems rare and if you can't figure it out, their support team is fast and efficient (had a complicated issue that Mattias fixed for me in like 2 minutes).
Developer reply ·
Now that’s the kind of ‘bang for the buck’ we love to hear about! 🎯 We’re so glad you’re enjoying the features, ease of use, and the personalized support from Kristen and Mattias. We believe great service means offering real value — no fluff, just solid solutions. And hey, we're thrilled you found our tutorials easy to track down (we know the struggle is real with that sometimes). If you ever need more ideas or a quick fix, you know where to find us!
This app is very easy to use and configure. It's nice that you can customize several pieces of not only the look/feel but also the content - you can over-ride the default text to make a strong call to action other than just Product Name. We had a few quirky things in our theme that were not working quite right but Dan had them fixed in no time. Highly recommend!
This app works without any trouble at all. In fact, the only time i have contacted customer support was when i was probably too lazy to read the FAQ's or guides and asked them a question "how do i do this?" They not only answered, they offered to do it for me and this was within an hour. A+++ customer service and support!
Developer reply ·
Thank you for taking the time to leave us such an awesome review. Most people don't bother to leave reviews about positive experiences because they are unincentivized. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
This is by far my top rated app in our Shopify store. Not only is it super easy to use right out of the box, the staff are extremely helpful when you occasionally can't figure something out or need extra help. A++
Just started using the app and looks awesome - excited to use it in the future for more tags. We reached out for a little installation help and were taken care of immediately and efficiently. So far a true five star experience!
This app worked very well right out of the box. We have already seen it in action and our mobile conversion rate has recovered - our previous address validation app was too scary looking for users - made the site seem unstable. This one integrates seamlessly. To top it off, i did have one customization suggestion. The RoboTurk team not only said we could do it, but helped me with the CSS code to make it happen. And it worked! Great service. So glad we switched.
This really helped our blog look better. The user interface sometimes is a little quirky, but we got quick support to help us figure things out.
The app was easy to install and the customization was fairly straight forward. I got a little tripped up on synonyms but then I read their help screen on it and it was fine. But what takes them to 5 stars is their service - i reached out about a "how to" to help me customize the look/feel, and they actually took on the task and made the updates to our backend CSS. Such great service!
