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United Kingdom

Reviews (12)

★★★★★
Shopify

We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse nightmare with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and zero notifications provided to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our stellar 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work. We're sorry to hear about your recent experience with shipping to the USA. We've reached out to you directly to gather a few more details so we can investigate the concerns you've raised and work towards a resolution. Thank you for bringing this to our attention. - Jo

on Parcel2Go Smart Send · 3 months using the app
★★★★★
Shopify

I really do not believe the authenticity of any of the other reviews. We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse experience of any shipping provider ever with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and with zero notifications made to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our top 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.

Developer reply ·

I'm sorry to hear about the poor experience you have had shipping to the USA. Due to recent import rule changes by the US administration most parcels sent to the USA are now subject to duties and taxies and the implementation of these changes have caused challenges for our couriers partners and customs authorities, with customers impacted by charges, delays and returns. We recommend using Delivery Duty Paid (DDP) services to streamline shipping to the USA. I can see that you didn't use the P2G Shipping app for these orders but I would be keen to see what we can do to help you so please contact me on shopifyapp@parcel2go.com to discuss further. - Jo

on Parcel2Go Shipping · About 2 months using the app
★★★★★
Shopify

Parcel2Go doesnt know how to design or develop a proper app for shipping services. Their products are very poor. No logical structure, time-consuming, doesn't connect, etc.

on Evri · 2 minutes using the app
★★★★★
Shopify

This is a really useful, good app. I recommend it to any new or existing store owners who are working on improving SEO. It provides easy Schema options which may sound trivial but can have weighty impact on SEO.

on Webrex: AI SEO, Schema JSON‑LD · 5 days using the app
★★★★★
Shopify

How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.

Developer reply ·

Hi there, It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is: A) an extremely small sample size B) a far cry from the 1 / 4 orders you mentioned While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more. We'd love to show you the impact of our solutions if you want to give us another try :)

on Disputifier: Smart Chargebacks · 4 months using the app
★★★★★
Shopify

Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years). Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service". I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.

on Google & YouTube · Over 1 year using the app
★★★★★
Shopify

We had a lot of problems with the app trying to import past reviews from the obsolete Shopify review app. It was quite a headache. And then the reviews would not show on the product pages. Eventually, support was extremely helpful and Luiqi helped a whole hour to correct all errors!

on Okendo: Reviews & Loyalty · 14 days using the app
★★★★★
Shopify

Difficult to manage, unclear information whether the flows works or not, no saved notifications what flows have been sent out or used.

on Shopify Flow · Over 2 years using the app
★★★★★
Shopify

Simple and nice. Set it up right and it boosts sales.

on Shop · Over 3 years using the app
★★★★★
Shopify

This is a very good, very useful app to clean up your SEO. It's clean, it's nice, it's well coded, it's got educational videos, and support is very responsive and helpful. I cannot emphasize how important good keywords and SEO is for a Shopify store to increase sales. Shopify does not index well so you need to work to figure out the right keywords and SEO meta for better search results. Some strategic planning is necessary and if you have a lot of products, expect a bit of heavy tedious work, but in the end it brings nothing but good results. Smart SEO helps a lot to reduce that work load. My only downvote would be the lack of option to automate product title to alt tags, and the lack of information where to edit errors found in scheme and rich snippets, for example. I also find the AI feature quite weak or useless in some respects; it should allow automated propagation of the product title to save on time. I also wish they had a different pricing structure as I find the price a little heavy for small stores; maybe a one time price to fix issues could be an attractive option. But all in all Smart SEO is a good app. Google ads requires a steep budget nowadays to give good results which doesn't help small shops, so apps like Smart SEO is crucial to increase sales. I've trippled my sales by cleaning up meta tags and keywords.

on Smart SEO AI & Image Optimizer · 16 days using the app
★★★★★
Shopify

This is a very good app for SEO and very helpful; it's clean, provides important features for search ranking, support is very helpful and quick to respond. But it's not quick fix, obviously, and requires a lot of manual labour to be utilized efficiently. If you have a lot of products, be prepared to spend time. A lot of time. However, Shopify is really bad for organic SEO ranking so it's really vital to use an app like Yoast to increase sales. I noticed an overnight jump in increased traffic on our Google Console Account after spending basically an entire day re-writing meta tags in Yoast. My only downvote would be the lack of option to automate product title to alt tags to save time, and the lack of information where to edit errors found in scheme and rich snippets, and so on. I also find the AI feature quite weak and useless in some respects; it should allow automated propagation of the product title to save on time. I also wish they had a different pricing structure as I find the price a little heavy for small stores. Maybe a one time price to fix issues could be an attractive option. I also don't like that the app leaves behind a lot of ghost code once you uninstall it, even after following the cleanup recommendations. But, other from that it's a good app that I would recommend.

Developer reply ·

Thank you for your feedback! We're thrilled to hear about the traffic boost after optimizing your meta tags with Yoast SEO app. We recognize the manual effort involved and are eager to improve efficiency. Your insights are invaluable, and we thank you for sharing these with us. Rest assured that most of the details and feedback you provided are already under our Product team's radar for improvements. Regardless, our team will contact you via email if you are willing to share any additional details as these will help us develop our app in the best possible manner.

on Yoast SEO ‑ Store optimization · 11 days using the app
★★★★★
Shopify

It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.

Developer reply ·

Thank you for the valuable feedback. We're sorry to hear that you're experiencing issues with importing your reviews. We know how important it is to transfer your reviews and we are here to help you. Our support team reached out to you via your support case, please don't hesitate to respond to it so that we can assist you further.

on Yotpo: Product Reviews App · About 7 hours using the app