X NIHILO

After 10 years in the e-commerce industry, we’ve worked with a number of email marketing platforms over the years — from Mailchimp to Omnisend, then Klaviyo, and now BayEngage. Out of all the platforms we’ve used, BayEngage has by far been the most intuitive and user-friendly, while also being far more economical for the features and support provided. As any e-commerce business owner would know, migrating from one platform to another can be an incredibly time-consuming and stressful process. However, the BayEngage team supported us every step of the way, making the transition seamless and effortless. A special mention goes to Ron, our Customer Success Manager, who has been absolutely exceptional throughout the entire onboarding and migration process. Having worked with countless apps, agencies, and external partners over the past decade, we can confidently say that Ron’s level of customer service has gone above and beyond anything we’ve experienced before. We couldn’t recommend BayEngage more highly — not only for the performance and ease of use of the product itself, but also for the outstanding customer support that comes with it. We’ve now also migrated our Customer Reviews and Rewards program to BayRewards, another product offered by the same company, and have been equally impressed with the experience so far.

Cevoid takes the hassle out of UGC management with seamless Shopify integration, making it easy to collect, curate, and showcase user-generated content (UGC) directly on your e-commerce site. By encouraging customers to contribute UGC and rewarding them for it, Cevoid helps brands like X NIHILO build a vibrant online community that feels more connected and invested in the brand. The app’s interface is straightforward, offering endless possibilities for customization. Plus, with a support team that’s always there to assist with migration, Cevoid ensures a smooth transition and implementation, giving you the tools to collect, display, and use UGC to its fullest potential. I highly recommend Cevoid for its ease of use and ability to seamlessly showcase UGC. It’s a must-have for any brand looking to strengthen its online presence through authentic customer content, supported by a responsive and knowledgeable team.

Cevoid offers an innovative solution that integrates seamlessly with Shopify and Klaviyo to engage your customers and build a stronger community. With Cevoid, your brand can launch interactive contests and reward customers for their UGC contributions, motivating them to engage with your brand. The app’s intuitive interface allows for easy customization, enabling you to link UGC submissions with rewards, helping you nurture long-term loyalty. The support team ensures a smooth migration process, assisting step-by-step, which makes it an ideal choice for brands like X NIHILO, where customer engagement and community building are key. Cevoid’s deep understanding of platform integration, paired with constant feedback, makes it a well-thought-out tool for enhancing customer loyalty. I would highly recommend Cevoid for any brand looking to strengthen customer engagement through contests and loyalty programs. Its seamless functionality, combined with excellent customer support, makes it a standout solution for building a more engaged and loyal community.

As the director and founder of X NIHILO, I've experienced firsthand the transformative power of LiveChat for our customer service operations. Integrating LiveChat into our e-commerce website has been one of the best decisions we’ve made, and I want to share the key benefits that can encourage other businesses to adopt this tool. 1. Enhanced Customer Engagement: LiveChat has allowed us to engage with our customers in real-time. The instant communication has made it easy for us to address inquiries, provide support, and guide users through their shopping journey. This immediacy fosters trust and enhances customer satisfaction. 2. Improved Conversion Rates: With LiveChat, we’ve seen a noticeable increase in our conversion rates. By answering questions on the spot and assisting customers who may be hesitating, we’ve effectively turned potential drop-offs into successful sales. 3. Valuable Insights: The analytics provided by LiveChat have been invaluable. We can track customer interactions, identify common queries, and understand user behavior on our site. This data helps us refine our offerings and improve the overall shopping experience. 4. User-Friendly Interface: Setting up LiveChat was a breeze! The intuitive interface makes it easy for our team to navigate and manage conversations, ensuring that we can focus on providing excellent service without getting bogged down by complicated software. 5. Flexible and Customizable: LiveChat allows for a high level of customization. We’ve tailored the chat experience to match our brand, and the ability to set automated greetings and responses has streamlined our service, allowing us to be available even outside of business hours. 6. Exceptional Customer Support: The support team behind LiveChat has been incredibly responsive and helpful. Whenever we’ve had questions or needed assistance, they’ve been there to guide us, making us feel valued as a customer. In conclusion, I wholeheartedly recommend LiveChat to any e-commerce business looking to elevate their customer service experience. The benefits we've gained have been substantial, and I believe other businesses will find the same value. Don’t hesitate—give LiveChat a try and watch your customer interactions transform!

Great app! very easy to use and customer service is very helpful, quick to respond and fix whatever I need, and will recommend to others! xx

Very easy to use and the customer service has been excellent with all my inquiries! Highly recommended.

This app has been working ok so far, a little bit confusing to use but the customer service was excellent!

The customer service is amazing! Fast replies, prompt and extremely helpful! Highly recommended this app.

The App is working wonderfully with our website and the support team (especially James and Dan) are extremely helpful and attentive. Highly recommend this Foursixty App!

I found this app to be really useful and gain insights from watching the recorded sessions, highly recommended this app for all website.

This app is perfect for our store, many options to customise and the customer service is attentive.

The app doesn't work at the beginning but the team helped out quickly and it looks really good on our website!