Burlap & Barrel
United States
Reviews (13)
Janet and Sufia were both super helpful in getting my BOGO discount set up on our site and even got on a call with me when the discount wasn't working properly. Really amazing customer support.
When the app we previously used on Shopify shut down, Lantern proved to be an excellent alternative. The setup was quick and straightforward, and their team worked closely with me to customize our referral program exactly how we needed it. We’re now exploring additional features like loyalty and wishlists, and everything looks just as easy to implement. Customer support has been outstanding—friendly, responsive and genuinely helpful. Highly recommend Lantern for anyone looking for a reliable, flexible Shopify solution.
Great app and the mystery box feature has done wonders to our AOV while providing a fun and exciting surprise product for our customers. It was easy to set up and integrate into our system. The team at Profit Bundles has been awesome to work with and has helped us with a few custom solutions.
Works perfectly. When we had an issue, the customer support was incredible. Worked over the weekend to fix the issue ASAP
Saves us a lot of wrong orders. Was surprised that Shopify didn't have this feature built-in, but glad Address Validator provides it.
Great app with all the features we needed at a fraction of the price of the bigger apps. Plus, very customizable, and even lets our customers record and send video messages with the gift card! The team was also very responsive and quick to help us fix any issues with implementation. 5 stars.
Delivers on its promise! We handle all of our wholesale through Shopify and Streamlined make it so much faster and easier to manage - form a full integration into Shopify to tons of features like remote check deposit and unique account numbers for each customer, Streamlined saves us hours and speeds up payment. 5 stars.
Great app, works like a charm. Does exactly what we needed it to do, plus the customer support team has been really, really helpful in onboarding us, answering any of our questions, and working through issues.
We've had a very bad experience with Skio, so please beware. First off, Skio is missing core functionality (exporting customers, limited variable data for notifications, limited ability to set rules around charge dates) - we requested that functionality during the 6 months that we were using Skio, but were told that not enough other customers were asking for it. The bigger issue was that Skio accidentally charged customers who had previously canceled their subscriptions. On top of that, Skio also continued to send renewal emails to our customers with broken links months after we offboarded from Skio and moved to Recharge. Skio is a new company and I hope they continue to improve their product, but we had to move off because of the missing functionality, continued mess-ups that eroded customer trust, and lack of accountability to get it right next time.
Developer reply ·
We've reached out to the merchant here to see if we can make this right. I would be annoyed as well in their shoes. Long story short, we should've rain-checked working with Burlap & Barrel until we were certain we could handle their use case of doing quarterly billing and custom anchoring logic (along with other requests). At the time we started working with them, I was doing everything on my own (we've now raised $3.7M and have an actual team). Given Burlap & Barrel's above use case is not common, it was a mistake for me when I was alone to commit to handling this. After having this experience, we now always make sure we can make a potential customer happy before committing to working together. The core features mentioned as missing are actually all available in our product now (this review is based on outdated information). The renewal email mess-up mentioned here were notifications that were set to enabled not properly checking if a merchant was off-boarded. This is now fixed. Again, totally makes sense why they weren't happy here. It was my responsibility to say we weren't a good fit and I blew it. We're now much better at saying this :-) -Kennan
Great app! Easy to install, had much more control on how the submissions get formatted, which makes replying take much less time. Hoping they add validation for email and phone soon!
Customer support was excellent in making changes to help this app look better in my cart. It works well - and the AI recommended products end up getting added to the cart ~70% of frequently than when I suggest only one product that I choose.
Developer reply ·
Hello friends from Burlap & Barrel! So cool of you to leave this amazing review! Really happy you like the AI feature to auto-recommend the next most likely product your clients add to their carts. Awesome! Lots of success to you! -Sean & the In Cart Upsell Support Team
Really helpful customer support. We switched to another review platform, then switched back a few months later because Stamped is very well integrated with the Shopify platform and highly customizable about which products/people get emailed review requests and which do not.
Developer reply ·
Hey Burlap & Barrel, Thank you for your kind review! We're glad that you're loving our app and support, thank you for choosing Stamped.io! We hope that you'll have a great time with Stamped.io while generating reviews for your store :)
Snow effect is great, and super simple to install. Also, upgrading to the premium version is very reasonably priced.
