Lulu Babe
Australia
Reviews (12)
Very happy with this app. We use it for adding customisable options to our products. We've been using it a few years now.
The app has completely destroyed my successful Performance Max Campaigns. Due to a technical fault in the Simprosys app, it is excluding all my best selling products from Google ads. This is costing me thousands in lost sales and all the valuable learnings from my campaigns. The support team are on holiday for 10 DAYS with limited, delayed support. Absolutely shocking support, considering I have been using this app for 4 years now and they have allowed me to sink like this.
This app is great and the support is second to none. The pricing is reasonable and I'm very happy with all aspects of the app. I highly recommed this reviews app.
I highly recommend this app. I've had it for a few years now through numerous theme updates, and every time the developers have stepped in to help me ensure my structured data is correct and everything is working as it should. They are always quick to respond and seem to be very knowledgable about SEO. The image compression feature is also handy!
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this. Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Developer reply ·
Hello! Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps. I look forward to chatting with you! Paola | Shopify Support
Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.
Developer reply ·
Hello Lulu Babe, Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had. Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them. I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap. Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused. Best regards, Kaylee
Thanks for getting back to me about the issue with archived products. There was some misunderstanding, but it is cleared up now. Overall a good app that I would recommend.
Developer reply ·
Hello, thanks for using our app, The algorithm automatically filters out archived products. It takes some time to update the products' data on our side after changing their state, but it is normal, and many factors affect the delay. After checking your store data, we can confirm that product data is currently synchronized with your catalogue. I hope we can clear up this misunderstanding.
I have been trying for months now to get hold of UBI Smart Parcel customer service. Nobody responds to calls or emails. Please provide a contact number or email for Australian customer service, thank you.
Can support please get back to me about how to get rid of the active campaign that is left in my shopify admin EVEN AFTER I have deleted the app. No response from app support. I do NOT recommend this app.
Developer reply ·
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with your campaign. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
So happy with this app. It looks great, performs well, and is excellent value compared to other Wishlist apps. The developers are very helpful with the install and making sure it's running as expected.
When my store is viewed on mobile, this app pushes my header menu just out of the visible screen. Customers have to scroll to reach the menu.
I initially submitted a 1 star review as the app was quite annoying and not working well, but they contacted me and fixed the problem.
