ActiveCampaign Marketing

STAY AWAY FROM ActiveCampaign!!! I was a customer for over 3 years. Let me tell you this is a weak product from a bloated company that does not care about their customers. It is extremely hard to cancel your account and they use all the tricks in the book to take advantage of customers and hide behind fine print policies. This product costs waaaaaaay too much for what they can do. It was ok when there weren't many other options for email but now you are just flushing your $$$ down the drain. I was finally able to cancel and now am just using shopify email which has pretty much all the same features and automation that is FREE. It is ridiculous these guys are still in business. Don't waste your money on ActiveCampaign. It's like climbing on a sinking ship that doesn't have any life rafts.

Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt. Es verspricht viel, lässt aber sehr zu wünschen übrig. Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat. Die Software hat etliche Bugs und Fehler. Die Ladezeiten der Seiten ist extrem lang. Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern. Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen. Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.

I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming. Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.

We have a lot of problems with this basic and non configurable integration.

Absolutely horrible! The billing page is not working, not allowing us to pay for the plan. As a result blocking our ability to send time-sensitive email to our customers that we entrusted into ActiveCampaign. All we get is "an agent is working on your issue." The issues was reported over a month ago. Nothing was fixed why we were on the free trial. Now, this issue has been reported over 2 hours ago with assurances someone will be in touch via email. Nothing is being done. Stay away from ActiveCampaign!

Never buy it !! It is a scam! I have paid for this app yearly. But this app still deducted me every month $367 !! Please refund me !!!! The app charged me more than $1,000. I have contacted you several months, and get no solution. This app still charged me $367 this month. I have sent a help request to you fifteen days ago, contacted you several times, and never get a reply. Bad APP, Poor service, never use it !!

Nunca pude configurar la herramienta, tomaron mi número de Tarjeta de Crédito y llevo seis meses con cobros automáticos sin poder desconectar la cuenta!!! No recomendada!!

VERY Bad app~ Missleading ~ I cannot use Lite plan on Shopify,they said Shopify can only integrate on Plus plan or above ~ But their billing page is showing the Lite plan and discount to attract customer but actually we cannot enjoy it ~ Moreover , I cannot enjoy 50% discount for 3 month~ When I first click on the Active campaign billing page , it shows the discount , but when i want to upgrade to paid plan , the page turns to Shopify billing page it bill the original price. After that ,I sent the email to them to report the situation, they persuade me to open the account on there own platform , and not bill on shopify so that i can use the discount, and at the same time , i need to cancel the free trial account and all record need to be redo again !!

Terrible revenue reports! They are incorrect and unreliable. If you need any type of reports to justify your cost do not use AC. I have contact support several times and evidently this is not a priority. We are unable to justify the high cost of AC because of their faulty reports.

If reports are important to your business DO NOT USE! ActiveCampaign. We depend on accurate revenue reports to justify our cost and time spent but evidently this is not a priority for AC. Reports have broken multiple times and support takes moths to fix it. All data is lost during these times

UPDATE: Revenue reports are down AGAIN. I contacted support about this over weeks ago with very little help. We are spending over $600 a month with Activecampaign and we are, once again, unable to have any reports that tell us the revenue generated through our campaigns. We have no idea who purchased from our site through the emails. As a wholesale distributor automation and list segmenting is crucial, and Active campaign combined with Zapier has us covered. Wish it was more consistent and reliable... we have had too many issues with tech support.

UPDATE: Revenue reports are down AGAIN. I contacted support about this over weeks ago with very little help. We are spending over $600 a month with Activecampaign and we are, once again, unable to have any reports that tell us the revenue generated through our campaigns. We have no idea who purchased from our site through the emails. UPDATE: The reports have been updated/fixed and we can now see the revenue generated from the emails. We can now justify the increased cost from moving to Activecampaign from Mailchimp. Overall ActiveCampaign is very easy to use with a minimal learning curve. Our account manager has been very helpful and readily available to help with setting up our account, automation, and anything else we need. There are still some major bugs. We are currently unable to review accurate reporting with revenue generated. We have no idea who purchased from our site through the emails.

UPDATE: Revenue reports are down AGAIN. I contacted support about this over weeks ago with very little help. We are spending over $600 a month with Activecampaign and we are, once again, unable to have any reports that tell us the revenue generated through our campaigns. We have no idea who purchased from our site through the emails. Updated: The reports were fixed and we can now see the revenue generated from each email sent. We can also see that segmenting IS improving deliverability. Love the easy segmenting and automations. We hope this will help us reach the right customers and increase our engagement. Currently our reports have not worked for a month and we are unable to see any revenue generated. That is a big disappointment since we are unable to justify the increase in cost.

UPDATE: Revenue reports are unreliable. If you need any type of accurate reporting do not use AC. We currently are not able to see how much revenue out campaigns are generating. UPDATE: After several months of monitoring, we can see that segmenting is improving deliverability and increasing revenue. Worth the switch! The segmenting has helped us clean up our list and put us on the path for better deliverability. Still deciding if it was worth the switch from Mailchimp.

UPDATE: Revenue reports are terrible and unreliable. Support has not been helpful with this problem. If you need any type of ROI reports do not use AC. You will have no idea how much revenue your campaigns are generating. Overall the experience with AC is good. Technical support is not up to the standards it should be and has caused numerous problems with our account, but our account manager has been fantastic. If you are considering switching to ActiveCampaign just do not rely on tech support.

This app is very underdeveloped. Highly limited for example, there in no product personalization, very little ability to control or edit logic, no ability to control time of day of automation sends. You will end up spending a lot of month on other apps and developers to get anything more sophisticated than sending a welcome email. Support does not exist, you will be passed around the company from person to person being told no one can help. We have been wait 3 weeks and we still cant get any old shopify data. Be aware they are very good at marketing themselves but the product is very basic.

Really struggling to integrate ActiveCampaign with two of my Shopify stores even with the assistance of a high level AC agency. Not getting assistance - could someone from ActiveCampaign please contact me as really want to start using what I have been paying for. I am on a Plus Plan and cannot get any assistance. Email is hello@snoozeshadeusa.com Thanks

We was using during test period and after we deleted the APP. 3 days after that it was deducted the monthly fee from our account. It is absolutely unfair, pay back this amount ASAP! 1 day later One day passed no answer !! Is my credit card information at risk? Can they deduct anything at any time? Why don't they answer? When they wanted to sell something within 1 hour they answered ...