AfterShip Order Tracking
by AfterShip · launched
View in Shopify App Store ↗Reviews (1498)
Garvita @ Aftership is the best! 100% <3 She is very patient and answered all my questions.
This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.
A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
so far so good. Hopefully we can sync all my tracking numbers to tik tok
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating.
In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this. In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nice tool I've used for years.
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Quick service!
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Assistance was provided in a timely manner
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Has a free version and provides great user support
Developer reply ·
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Saransh is truly a very professional and patient individual, an excellent English customer service expert! He answered all my questions... But the Chinese customer service in their company is absolutely terrible. There's a person named Jason Zhu, extremely arrogant and irrational. He's the worst customer service representative I have ever encountered.
Developer reply ·
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers. We are sorry to hear that your experience with one of Team member did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thank you for taking the time to share your feedback with us. We truly value all forms of feedback as it helps us to continuously improve our products and services, and ultimately enhance the overall experience for our customers. We are always open to suggestions and appreciate understanding the needs of our users so that we can meet their expectations and provide an engaging experience. If you require any assistance with the app, please do not hesitate to contact us via the live chat option available on your account or by emailing us at support@aftership.com. We are committed to ensuring that your experience with us is nothing short of exceptional and we strive to earn a 5-star rating from you. Best regards, Team AfterShip
So far so good with an hour looking through the options and customising for a basic store setup
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Developer reply ·
Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Help has been super helpful
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother. Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
I can't say enough good things about this app. It has truly been a game-changer for our business. From the moment we started using it, we noticed a significant improvement in our order tracking and customer satisfaction.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
So far so good. the price isn't great and the amount of add on cost is ridiculous. The only thing wrong with this service is the price.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. If you feel that our plans are costly, we will help you with upgrading the plan at an affordable as per company policy. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
bon service de support
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Ankit helped explain which merge tag I should use in my email notifications, and he also offered to remove the AfterShip branding free of charge since I am an established customer, no upgrades necessary!
This is really helpful for customer to track order in real time. Also it's easy to use as merchant and give you some analytics.
Eine tolle App, man kann die Kunden sehr schnell automatisch von dem Status der Sendungen benachrichtigen . Leider keine automatische Erkennung von Parcelone und GLS Sendungsnummer, aber manuell kann man sie updaten. Schnelle Supportreaktion, das freut wirklich
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are reaching out for these shipments and we will fix this. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Optimo produto e muito boa assistência. Recomendad para poupar algum tempo e dores de cabeça com os envios.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
The app is great, the one thing I find confusing is the Tracking, Returns, and Shipping plans. It would be easier to manage if they were linked together. But the more we use the app, the more we understand how to use it. In the returns section, when you have label generation turned on, it would be a helpful feature to allow an approval of a return, but not be forced to generate a label (example Green Returns). Past customer service chats were not the most helpful, but the most recent one I was able to video call and share screens, and that was very helpful as typing technical issues can be challenging. Overall I really like this app.
Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
This App is really amazing, it helps my customers track their orders. Great customer support as well.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. -- TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.
Developer reply ·
We’re sorry to know that you are not happy with the customer service support and the app. Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss billing and charges issues to get it fixed. We've sent you an email for your time availability to fix all issues in one go. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Ankush Kumar Team AfterShip
Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Ankush Kumar Team AfterShip
They have helpful customer service and are always available. We use the free plan and it works great.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
I used this app to connect tracking to my store. I really wished they made it easier to connect the link into my account
Developer reply ·
Thanks for your valuable feedback. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@aftership.com. We will do our best to make sure your experience with us is worth a 5-star rating. Regards, Rupam Sarma Tamuli Team AfterShip
Just onboarding with Aftership. The customer service was friendly and really easy to work with. Thank you Ankush
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support. We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@aftership.com. We will do our best to make sure your experience with us is worth a 5-star rating. Regards, Rupam Sarma Tamuli Team AfterShip
Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@aftership.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team AfterShip
Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..
Developer reply ·
Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: support@aftership.com Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Équipe AfterShip
With AfterShip, we can track our package easily and deploy a system of tracking on our website. Good part is prompt response from customer support.
Developer reply ·
Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support. We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Rupam Team AfterShip
Just installed 10 minutes ago. Fast customer service as at now. Will keep using to see how it goes for us.
Developer reply ·
Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support being fast. We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Rupam Team AfterShip
Just set it up. Customer/tech service on Chat was invaluable. Wanted to applaud that first. CS is vital. Good job.
Developer reply ·
Thank you for your valuable feedback. We are pleased to know that we were able to meet your expectations. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
It works as intended. It was a bit confusing to get the page to work inside our store and some things aren't translated in Spanish and there's no way for us to edit them.
Developer reply ·
Thank you for sharing your valuable feedback. I have taken your suggestion about the translation feature as feedback and forwarded it to the development team. Very soon you will notice enhanced features. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience better. Regards, Riyaz Team AfterShip
This app is awesome at what it does, and the support team is typically helpful. There are a few features and bug fixes that would be nice but overall, a good app. They're a big company and they've got a lot of customers to keep happy.
Developer reply ·
Thank you for your valuable feedback. We are happy to know that you liked our app and found it useful. We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. We will try our best to ensure that your experience with us becomes worth a 5-star rating. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Neelima Aggarwal Team AfterShip
Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.
Developer reply ·
Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page. We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com. Regards, Nitish Kumar Team AfterShip
Great service, Fixed my issue, Gt my site up and running! Thanks aftership :) Will be definitely using you guys.
Developer reply ·
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
Nice design, easy to use. Accurate tracking for the customers. Just sometimes it takes a bit long to load the page.
Developer reply ·
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and will definitely be looked into. We are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com. Regards, Nitish Team AfterShip
It's very easy to implement & works very well. The best from all the apps I've tried so far. I am currently on the free version as our monthly orders are below 50. I definitely recommend. Support is also very responsive. Recommendation: Branded tracking page design can be improved!
Developer reply ·
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Developer reply ·
Thank you for your valuable feedback. I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip. Please check your inbox, as you will be contacted via email shortly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that you always experience the best customer support. Regards, Rupam Sarma Tamuli Team AfterShip
Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.
Due to shipping delays that have been very frustrating, I needed a way to stay updated on all of my tracking this app has really helped me to do that. It's very organized and helpful.
Developer reply ·
Thank you for your kind words. Glad to know that AfterShip app is living up to your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one. Regards, Team AfterShip
I'm using the app for order tracking. The setup seems to be user-friendly. I am new to using it, but so far so good.
Developer reply ·
Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one. Regards, Nitish Team AfterShip
So far so good. App looks clean and the support team has been very helpful with helping set up the app for use in the store. After I get some customer feedback I will update in accordance with the end customer.
Developer reply ·
Thank you for your kind words. Glad to hear about your experience with our customer support. Please let us know if you have any suggestions for us. In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7. Regards, The AfterShip Team
Seems to be tracking orders well. Sometimes, however, the courier services is incorrectly identified by Aftership in which case you have to manually change it. Kinda beats the point of an automated tracking dashboard but it's not very cumbersome to do on occasion. Customer support is responsive as well.
Developer reply ·
Thank you for your kind words. We are working on this to make courier detection more efficient. We hope it will help to enhance your experience to 5 stars one. AfterShip Team
I haven't used the app yet but the customer service is super fast!! I hope to provide 5* later - when I have seen an order through.
Developer reply ·
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, AfterShip Team
Would be nice when using the notification history if you could track by order id. Amazon frequently ships an order using multiple shipments. I cannot track all notifications for an order just using the tracking number.
Developer reply ·
Thank you for your Suggestion. We will definitely look at it. Please let us know if you have any issues. Our support team is available 24X7 and also you email us at support@aftership.com. AfterShip Team
We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.
This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.
Developer reply ·
Hello, Thank you for your kind words. We are really eager to know how we can make your experience a 5 star one. You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7. Kind regards, Mukul Saxena
i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.
Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!
It really makes tracking and sending out notification updates easier and seeing them in one platform is great
I really like how it works,enjoyed it a lot really.I can recommend this application for all the businesses
This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers. When we needed support... all we got was a false hope promise that they were look into the problem. We have waited over a month and have decided to move on to a more reliable app. UPDATE I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue. While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue. We are back on track thanks to the Aftership support team.
I'm still learning to use this app, but until now I'm happy with the same. I just want to automate the return and exchange process. To save some time it is best to use something like this. So, now I just have to click some options and done.
Will give 5 stars when they show why all orders are not in sync. Overall a very good and user friendly app.
My store is still new and so I haven't started using the app live, but the support from the team have been exceptional with ensuring my store is ready for launch. Keep it up guys. Can’t wait to launch
AfterShip is an excellent solution for tracking shipments! Only minor issue is that there are no SSL certificates on custom domains. That said, the customer support is very responsive.
Great app for ecommerce beginner like me. Thanks for amazing app
Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.
Best app to communicate with customers. Improvements that could be done: 1. Sent email in ALL parcel status change 2. Translate to other languages
This app provides me with the most details for my AliExpress shipments. I really like the tracking dashboard where I can see the tracking status of all my orders which are automatically synced with my www.kidswatches.co.nz Shopify store.
Easy to use, set it and forget it. Only reason for 4 stars instead of 5 stars is because you cannot pay with American Express on a recurring basis.
Shipping & tracking has never been easier. No guessing with this app. It keeps you in the know. Thanks Aftership!!
OK. Here's the thing. This app has saved us a lot of time and stress. It has also helped to give our customers some peace of mind which is crucial. So far we're loving this app. It is going to really come into it's own this Christmas season. *Update* Still getting good service from tis app. Since we started using it we have no customers get in touch with us asking where their packages are. Which is great because they are at ease since they know where there packages are.
Great app, good looking and easy to use. Installed on Shopify and connected to autoimport tracking numbers shows to do what it promises. It allows to add to the store an element which makes it more practical and professional, with benefits both the customer and the seller that does not waste more time on the phone... I read that it would be appreciated for the translation in additional languages , I think it would be useful to provide a template to fill out , I would do it today for the Italian.
Great app! The best part of this app is that it easily incorporates into your customer's order history page for fast acquisition of shipment status. That has helped reduce customer service calls and valuable time that can be used elsewhere. My only complaint is that customers will have to already know their tracking information in order to use this feature. I would love to have the ability to let customers use their email address or order # to get their tracking information. Overall, I am pretty satisfied and support is quick to respond.
Well presented App - solves the problem of missing couriers from the Shopify shipping confirmation email template
So far I really like this app! I did have a few issues getting it rolling but the gang at Aftership were very helpful and it now works perfectly. I would definitely recommend this app.
Very good app! I still am wondering if I ought to stop some of the notifications on my Shopify store or if I ought to rely on the notifications from AfterShip premium. Definitely worth the Premium price to customize notifications and have the embedded track number in their account. I like that they charge per shipment and it is nominal. My only negative is that it is a little tricky to test, but maybe because I'm a newb.
Integration with Shopify and couriers have done a world of good for our tracking of our shipments. Can't imagine tracking getting any better than this. Awesome app.
So far so good. Great app and easy to embed. This is such a great feature to offer customers.
So far so good. Super easy to install and so far very easy to navigate. Simple steps to guide along the way. Thanks!
No problems so far. Love the ability to auto-update customers.
Great App for Shopify, useful and essential for any business.
