Q by QS
United States
Reviews (11)
AVOID AT ALL COST the worst customer service from an app developer i have ever experienced. not only is the app mediocre at best, when we uninstalled it it would not uninstall off the site, code can't be found ANYWHERE and even after several times asking to help remove it off our site they still did not and we still have the icon on the site for the past 7 days now. Dear Mr/Mrs, Thank you for your review, and we are deeply sorry you were dissatisfied with Smartsupp. Please let us explain what happened. When you first contacted us, our customer support and developers tried to find a solution for you. Since we needed your permission to check your account and find out what has happened with the plugin, we asked you for access, unfortunately, you declined this option. In this case, we weren't able to help you. The second time you contacted us with the same issue, we investigate the Smartsupp code on your website again. We found out that the Smartsupp code is installed via Google Tag Manager. This means that you need to go to your Google Tag Manager account, find the Smartsupp event there, and delete it. Unfortunately, since the code is directly in your Google Tag Manager, which we cannot access, we are not able to delete the code for you. If you still have any difficulties with deleting the code, contact our support, and we will do our best to resolve this situation to your satisfaction Thank you very much for your understanding. Best Regards Smartsupp team
we used them for many widgets all in one including the reviews. the ONLY missing would be great to have a live customer support chat option.
too high of a cost for a monthly fee, the free version is too limited, interface looked clean and fast but still not sure its worth it
Developer reply ·
Hey, by getting a paid plan (which starts at 25$/mo), you also get the ability to connect emails, Messenger and benefit from triggers. You can also add 4 people to your inbox to create a collaborative inbox and get rid of your traditional outlook (automated chat messages: https://help.crisp.chat/en/article/how-to-use-triggers-pq0znd/). In fact, Crisp is much more than a basic live chat for Shopify :) Would love to show you around and see how we can build a better partnership. Willing to get started? Ask for Antoine on Crisp support. Regards, Antoine, CMO at Crisp
support helped us embed into our site quickly, it works great so far and it fits into our store seamlessly . highly recommended
We just installed it and so far everything seems great, i think the app needs better options and more tweaking on iphone but over all everything works as it should, also their support is pretty quick to response to help which is great.
Developer reply ·
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
doesnt even work for product tagging or the widget it self, fix it before you offer it as a paid app itleast.
Developer reply ·
Hi Q by QS team, This is Rachel from Instagram Feed, Story & TikTok team. On behalf of the team, we truly appreciate your feedback. As per carefully checking, allow me to clarify that we actually do not have the function to get the tagged products (from Instagram) and sync them to your site because there is no API returned by Instagram to do that. We do understand our user's requirements, and would love them to enjoy our Socialwidget the most. That is why we developed the "Tag Product" function. Instead of getting the tagged from Instagram (but API Instagram does not allow), you will need to work manually on the app. The ultimate goal is to have those tagged products appear on the Instagram feed (on the website) that will meet your first requirement. Additionally, we sincerely apologize for the issue that the widget was not showing on your storefront. Since the app had been removed from your Shopfiy, we could not investigate the root causes. However, I believe it may require some extra codes (if there is the custom page). Our team is willing to standby and assist if you meet any problems and can bring the most experience for our users. The app still includes many useful features for merchants. I honestly wish you had given us more time to experience before this rating. We value and respect your feedback. We are hoping for your reconsiderations. More than anyone, I completely understand your sharing, and hopefully I will have the opportunity to provide my best assistance. I am looking forwards to hearing from you. Rachel OneCommerce
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
Developer reply ·
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Its seems like a good idea well put together app, until you get surprised with the constant limitations, even on their basic paid plane (which is pretty much useless) it shows that it allows to have a popup after checkout so customers can become affiliates, great right? Lol but that when the customer actually signs up, in their dashboard you can’t even sync it with your shopify system with the same customer!! Oh unless you pay up for another higher paid plan. I don’t like this style of hidden shady pay more approach at all when apps do it, it shows just how much less value the service is and how you will constantly run into surprises. No thanks uninstall
Developer reply ·
I'm Michelle from Secomapp support. I'm sorry that you are confused with our pricing plans. In the Growth plan, we enable the features that can help you approach potential affiliates, while in the Professional plan, we unlock all advanced features for those that grow their affiliate management team to a certain level that needs more professional tools. I think there was a misunderstanding about the Convert customer feature and Shopify sync account feature. We've reached you via email to provide more clarification on these features. Please reach us at support@secomapp.com for more assistance.
The subscription prices are way too high for the options. Why would we pay $119 just to have our own reviewed feed to google. Very stupid. Too expensive for the option we will be switching over to another service.
Developer reply ·
Hello Q by QS, Thank you for your review and feedback! We have actually made the Google Shopping review feed feature available on the Business plan, which was previously only available in the highest tier Enterprise plan, due to the popularity of the feature and requests from our users. On top of the Google Shopping review feed feature, the business plan also comes with other revenue-generating features such as Community Q&A, Facebook Messenger bot, Smart Banners, Layout editor and our uniquely-owned Sentiment Analysis AI. Our pricing plans are definitely value for money and curated for all levels of businesses. Our representative have also reached out to you to further discuss on your needs to advise further on a suitable plan for your store :).
Great support.Just started the automation so will see if there will be any results. I think adding more customized features would help to cater better for certain stores. Also i suggest especially now during this time to charge a percentage of any sales that come from the clicks and not so much from subscriptions, i think if your confident of your app to produce results you would itleast offer that as an option.
So far good, the process of integrating it in the checkout is a bit unclear but over all its a good app.
