Kewlioo

We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed. Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition. After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.

TERRIBLE CUSTOMER SUPPORT. Shopify Plus support team does nothing to help over 1 month now after an issue with the bill pay app not allowing us to continue paying bills. Thank you for your feedback. We understand your frustration with experiencing issues with Bill Pay. This isn't the experience we aim to provide. If you're still experiencing this problem, please contact our support team at help.shopify.com so we can help resolve it. We appreciate you sharing this feedback.

PDQ helped us identify the most effective delivery times for each region through geo-targeted A/B testing, which led to a measurable increase in our checkout conversion rate. Their dynamic messaging tools allowed us to add urgency and personalized notes that nudged more customers to complete their purchase. We also tested Checkout Upsell placements that successfully increased revenue without compromising the user experience. What really made the difference was the constant communication with the PDQ team—our teams stayed aligned, made quick iterations, and saw clear results from every test.

We recently migrated to Okendo and couldn’t be happier. The app works great, and Kelsey from their team made the transition smooth and stress-free. She helped us set everything up and even coordinated a custom feature just for our store. Highly recommend both the app and the support.

Great app with incredible details and insights into KPI's that matter to Shopify businesses. The support team is even better - we highly recommend Intelligems!

Extremely impressive app, our team loves how quickly they can publish great looking product features and posts. it's a breeze with Minta.

I love how simple, insightful and perfect this app is for our needs. One of the few apps I install and immediately see the value in. Highly recommended.

An incredible app we've been using for almost 4 years now and fit our needs perfectly. Thank you guys!

UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. -- TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.

Incredible app with incredible results. definitely a no-brainier to install - Sam from the support team was incredibly helpful.

Our team loves this app and uses it daily. The support team at Cleverific is top notch and worked with use closely to improve continuously based on the feedback we provided. Highly recommended - 10/10 App!

So... 1 app, All the channels I need! Interesting. It's perfect for checkout recovery but they also have browse abandonment campaigns for each channel which is great for cart recovery too! Support was there to help me in the live chat right away so can't complain about that. I only had it running for a few days and already made about 10 sales from it.

Looking good so far! Just installed, will test the app for 30 days and hopefully all works well. Liking the option to only show to EU countries.

Super helpful app and very easy to use. Highly recommended if you want to save money on duplicate shipping for orders.

what a great app that helps with shipping and help us solve all of our complex shipping needs worldwide

Where was this app until now? Finally, an app that let me use tags for shipping rules, this is so intuitive and easy. They're still missing a few features but they claim to be working on them. Very simple app that does what it says.

Great support, we had some misunderstandings at the beginning but they really helped me out eventually, been using the app for a long time and it's very reliable. thanks!

I just realized all my emails were sent to the spam folder, also, no new features in the past 6 months...

Probably the best app 2018, super easy to use and pay for itself. My thank you page is now converting really well - almost 2%. If you're struggling with retention this app is perfect for you! in my experience the most converting feature in the app is the pop up and the post purchase discount/coupon feature. Another cool feature is the birthday collector. one every 2 customers leave their birthday and the integration with Klaviyo flow is also generating a nice stream of sales. The post-purchase surveys are great to gather insights about your customers. The best insight I got from this app is that people actually visit the order confirmation page an average of 4 times per order!!! Thank you!

What an incredible app! I’ve been using frequently bought together app until now and the conversion on this one is much higher... got 6 upsells and I only installed it yesterday!!! Thanks a lot!

Holly shit, I've been looking for something like that for ages, there is no way on Shopify to conveniently ask for customers birthdays. these guys made it..... it has around 35% CVR for me. If you're not at least using the free version you're literally leaving money on the table. Steve, Sam and the rest of the support team were awesome helping me figuring out everything and are open for new features and suggestions, the integration with MailChimp(soon) and Klaviyo will make you so much money. Even if you're not sure about it, just use the free version and slowly but steady you'll see the power of this app :)

Next Generation Email Design! The ROI on this app is insane! Drives customers back to my site to buy again and I only paid a one-time fee!!! Not using the app literally means leaving money on the table. The support is very responsive and helpful. A Must App for every Shopify store owner :)

AWESOME APP!!!! Love it, highly recommended to boost CVR

Great app. simple and easy to use. Nothing fancy just does what it's supposed too

AWESOME App! The only thing that is missing is some analytics and data.... you can't even tell how many people tracked their orders using the app...